Assistant HR Manager
Resume:
- Feruza Zekeri
- **** Old Santa Fe Trail, Fort Worth, Texas 76131
- *********@***.***
Human Resources Management
Qualifications Profile
Well-organized, multifaceted, and results-oriented
professional, offering hands-on experience in leading
organizational development initiatives toward company growth
and advancement.
Adept at organizing and implementing programs, prioritizing
tasks, and developing strategies to attain operational
objectives, improve productivity, and optimize overall
performance. Effective at creating innovative systems and
motivating and boosting staff morale. Equipped with
interpersonal skills necessary in interfacing with diverse
staff and other professionals to establish a foundation and
relationship that foster growth and understanding.
Articulate communicator with multilingual fluency in
English, Russian, Ukrainian, Uzbek, and Tatar. Proficient
with Microsoft Office Applications (Word, Excel, PowerPoint,
and Access) and Fidelio Hotel Management Software.
Core Competencies
Human Resource Operations Regulatory Compliance
Workforce Planning and Coordination Change Management
Strategic Process Improvement Recruitment and Selection
Payroll and Compensation
Program Development and Implementation Leadership and
Cross-functional Collaboration
Professional Experience
Premiere Office Trade House, Tashkent, Uzbekistan
Training Coordinator May 2010–Aug 2013
Evaluated and identified training needs to apply necessary
modification to meet the current demands, while supervising
training programs and executing employee performance
evaluation.
Interfaced with the company’s executive management to
provide professional recommendations on training needs and
requirements.
Administered the planning, development, and facilitation of
various training programs and professional development
classes, including classroom and on-the-job trainings,
demonstrations, meetings, conferences, and workshops.
Ensured strict adherence to established government standards
through consistent assessment of training programs.
Expertly handled training budget in coordination with the
company’s executive team.
Earned recognition as the first training specialist, who
successfully developed and implemented basic health and
safety, as well as customer service training programs; along
with orientation and professional development sessions.
Zeromax GmbH, Tashkent, Uzbekistan
Assistant Human Resources Director Feb 2005–May 2010
Offered hands-on support with the development and
implementation of strategic goals and objectives; as well as
daily supervision of services within the Human Resources
Department, including:
Recruitment, hiring, and selection;
Employee inquiries and complaints;
Employee relations and issues;
Payroll processing;
Regulatory compliance; and
Performance reviews.
Secured and properly maintained personnel documents on
staffing, recruitment, training, grievances, and
disciplinary actions.
Stayed abreast of new requirements for labor regulations to
ensure adherence of all company’s policies and procedures to
the latest industry standards and guidelines.
Developed and executed employee record system; as well as a
format for internal and external reports, which were
submitted to company’s executives and the Ministry of Labor.
Additional Experience
Le Meridien Tashkent Palace Hotel, Tashkent, Uzbekistan
Guest Relations Manager May 2003–Jan 2005
Drove key efforts toward the achievement of 100% guest
satisfaction rating through prompt response and resolution
of complaints associated with guest accommodations.
Initiated a training program for guest relations agents; as
well as a special guest welcome service with the front
office desk that expedited the check-in procedure.
Sheraton Tashkent Hotels & Towers, Tashkent, Uzbekistan
Night Manager Mar 2001–May 2003
Streamlined the hotel operations, including the prevention
of theft for a large amount of food supplies from the hotel
kitchen.
Provided expert oversight to night-shift employees to ensure
alignment with standards of excellence, employee handbook,
and hotel policies and procedures.
Executive Assistant Manager Feb 2000–Mar 2001
Made major contribution to ensure efficient and effective
operations of the general manager’s office.
Employed analytical skills in creating and implementing an
efficient filing system to increase overall productivity.
British Energy Representative Office, Kiev, Ukraine
Office Manager Mar 1996–Jan 2000
Supervised the recruitment, selection, orientation, and
training of new employees to maintain smooth office
operation.
Thoroughly assessed and modified the company's health and
safety policy.
Pioneered an office in Kyiv, which involved hiring
employees, arranging office rental, purchasing equipment and
furniture, and organizing an opening ceremony.
Coca Cola Bottlers Tashkent Ltd, Tashkent, Uzbekistan
Executive to Vice President May 1994–Nov 1995
Led the implementation of a new system to summarize and
present daily production statistics for the vice president’s
review.
Dealt with the preparation of a format for daily, monthly,
quarterly, bi-annual, and annual reporting for submission to
the headquarters.
Education
International Master of Business Administration, Major in
International Business: 2016
with Concentration in Human Resources Management
Southern New Hampshire University, Manchester, NH, USA
Master of Arts in Teacher of English and Arabic: 1994
Uzbek State University of Foreign Languages, Tashkent,
Uzbekistan
Graduated with Honors
Awards and Honors
International Dean’s List Society
The National Society of Leadership and Success
Guest Relations Employee of the Month (5)
Employee of the Year Award (6)
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