- Feruza Zekeri

- **** Old Santa Fe Trail, Fort Worth, Texas 76131

- 817-***-****

- acxlew@r.postjobfree.com

Human Resources Management

Qualifications Profile

Well-organized, multifaceted, and results-oriented

professional, offering hands-on experience in leading

organizational development initiatives toward company growth

and advancement.

Adept at organizing and implementing programs, prioritizing

tasks, and developing strategies to attain operational

objectives, improve productivity, and optimize overall

performance. Effective at creating innovative systems and

motivating and boosting staff morale. Equipped with

interpersonal skills necessary in interfacing with diverse

staff and other professionals to establish a foundation and

relationship that foster growth and understanding.

Articulate communicator with multilingual fluency in

English, Russian, Ukrainian, Uzbek, and Tatar. Proficient

with Microsoft Office Applications (Word, Excel, PowerPoint,

and Access) and Fidelio Hotel Management Software.

Core Competencies

Human Resource Operations Regulatory Compliance

Workforce Planning and Coordination Change Management

Strategic Process Improvement Recruitment and Selection

Payroll and Compensation

Program Development and Implementation Leadership and

Cross-functional Collaboration

Professional Experience

Premiere Office Trade House, Tashkent, Uzbekistan

Training Coordinator May 2010–Aug 2013

Evaluated and identified training needs to apply necessary

modification to meet the current demands, while supervising

training programs and executing employee performance

evaluation.

Interfaced with the company’s executive management to

provide professional recommendations on training needs and

requirements.

Administered the planning, development, and facilitation of

various training programs and professional development

classes, including classroom and on-the-job trainings,

demonstrations, meetings, conferences, and workshops.

Ensured strict adherence to established government standards

through consistent assessment of training programs.

Expertly handled training budget in coordination with the

company’s executive team.

Earned recognition as the first training specialist, who

successfully developed and implemented basic health and

safety, as well as customer service training programs; along

with orientation and professional development sessions.

Zeromax GmbH, Tashkent, Uzbekistan

Assistant Human Resources Director Feb 2005–May 2010

Offered hands-on support with the development and

implementation of strategic goals and objectives; as well as

daily supervision of services within the Human Resources

Department, including:

Recruitment, hiring, and selection;

Employee inquiries and complaints;

Employee relations and issues;

Payroll processing;

Regulatory compliance; and

Performance reviews.

Secured and properly maintained personnel documents on

staffing, recruitment, training, grievances, and

disciplinary actions.

Stayed abreast of new requirements for labor regulations to

ensure adherence of all company’s policies and procedures to

the latest industry standards and guidelines.

Developed and executed employee record system; as well as a

format for internal and external reports, which were

submitted to company’s executives and the Ministry of Labor.

Additional Experience

Le Meridien Tashkent Palace Hotel, Tashkent, Uzbekistan

Guest Relations Manager May 2003–Jan 2005

Drove key efforts toward the achievement of 100% guest

satisfaction rating through prompt response and resolution

of complaints associated with guest accommodations.

Initiated a training program for guest relations agents; as

well as a special guest welcome service with the front

office desk that expedited the check-in procedure.

Sheraton Tashkent Hotels & Towers, Tashkent, Uzbekistan

Night Manager Mar 2001–May 2003

Streamlined the hotel operations, including the prevention

of theft for a large amount of food supplies from the hotel

kitchen.

Provided expert oversight to night-shift employees to ensure

alignment with standards of excellence, employee handbook,

and hotel policies and procedures.

Executive Assistant Manager Feb 2000–Mar 2001

Made major contribution to ensure efficient and effective

operations of the general manager’s office.

Employed analytical skills in creating and implementing an

efficient filing system to increase overall productivity.

British Energy Representative Office, Kiev, Ukraine

Office Manager Mar 1996–Jan 2000

Supervised the recruitment, selection, orientation, and

training of new employees to maintain smooth office

operation.

Thoroughly assessed and modified the company's health and

safety policy.

Pioneered an office in Kyiv, which involved hiring

employees, arranging office rental, purchasing equipment and

furniture, and organizing an opening ceremony.

Coca Cola Bottlers Tashkent Ltd, Tashkent, Uzbekistan

Executive to Vice President May 1994–Nov 1995

Led the implementation of a new system to summarize and

present daily production statistics for the vice president’s

review.

Dealt with the preparation of a format for daily, monthly,

quarterly, bi-annual, and annual reporting for submission to

the headquarters.

Education

International Master of Business Administration, Major in

International Business: 2016

with Concentration in Human Resources Management

Southern New Hampshire University, Manchester, NH, USA

Master of Arts in Teacher of English and Arabic: 1994

Uzbek State University of Foreign Languages, Tashkent,

Uzbekistan

Graduated with Honors

Awards and Honors

International Dean’s List Society

The National Society of Leadership and Success

Guest Relations Employee of the Month (5)

Employee of the Year Award (6)

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