Daniel Richardson

724-***-**** 724-***-****

acxleb@r.postjobfree.com

https://www.linkedin.com/in/Nginear

Skills & Qualifications

● Windows OS and Office suite, Mac OS and Office equivalent experience

● Active Directory, Exchange, Google Apps, SharePoint, numerous VoIP programs

● 3+ years Technical and Phone support for Wireless Devices, PC, Mac, and Servers

● Pursuing A+ Certification

Education

Full Sail University

06/2015 Game Design Bachelor's

● Team Lead for Final project

● Lead Designer for multiple group projects

Experience

Technical Support Specialist 06/2015 - 05/2016

Reeves Information Technology 316 Hadley Road, Greenville, PA 16130 Used Sharepoint to log calls, work performed, and schedule tasks Desktop, Network, and Software troubleshooting

Station Operator 05/2013 – 09/2013

Vector Security 100 Allegheny Dr. #200, Warrendale, PA 15086 Received and resolved incoming alarm alerts in a secure environment Logged call details about the alarm, reasoning, and any customer comments Apple iPhone Advisor 11/2008 – 09/2010

ACS – Lexington Yorkshire 101 Yorkshire Blvd, Lexington, KY 40509 Phone based technical support for all iOS and Mac OS systems Logged individual issues, resolution, and pertaining KB articles