Customer Service Associate

Niharika Doli

*** ****** **, ******, ** • N*T *X* • 647-***-**** • **.********@*****.***

Career Objective:

To pursue a highly rewarding career, seeking for a job in challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.

Educational Qualification:

Post Graduate Diploma International Business Management Sep. 2015 - Present

Lambton College of Applied Arts & Technology, Sarnia, Ontario

Masters of Business Administration Nov. 2012 – Aug. 2014

Villa Marie PG College, affiliated to Osmania University, Hyderabad, India

Work Experience:

Customer Service Associate May 2016 - Oct. 2016

Mac’s Convenience Store

Professionally handle customers at the checkouts and cash register.

Maintain the store, Handle Inventory and Clear the expired stock to maintain store safety and cleanliness.

Help customers in a friendly manner in finding the right product, and at the checkouts.

Customer Service Associate Sep. 2015 – Jan. 2016

Atelka Enterprise Inc.

FIDO - Telecommunication for Wireless dept.

Responded promptly and answered/resolved customer inquiries and complaints.

Investigated and resolved service issues and product problems.

Performed customer verification and processed applications, orders and requests.

Brand Ambassador April 2012- May 2012

Dreams and Events Company – India.

Worked as a product promoter for a national company by visiting more than 100 high schools and colleges.

Given presentations for girls aged between 11 years to 17 years regarding personal grooming.

Niharika Doli

849 Devine st, Sarnia, ON • N7T 1X4 • 647-***-**** • **.********@*****.***

Project Work & Certification Courses:

Ticker Qube Academy of Financial Markets.

Project work on Investments in financial markets from India Infoline Ltd.

Acquired knowledge about Financial Markets.

Derivatives

Mutual Funds

Technical Skills:

Computer Skills: MS Office (Word, Excel and Power Point).

Operating System: Windows XP, Vista, Windows 2007, 2008

Highlights and Achievements:

Languages known: English, Hindi, and Telugu.

Received all-rounder student award for 2009 – 2012 year.

Host and Lead Organizer for Masterji Social Service (MSS) Program, Warangal.

Volunteer Experience:

Participated in the Global Summit conducted in the 2015 by Lambton College.

Represented INDIA, by sharing about the culture, tradition, etc. with the Canadians.

Worked as a volunteer for Lambton college in Jan 2016, in helping the new students in their orientation process.

Host and lead organizer for Masterji Social Service (MSS) program in INDIA.

Hobbies: Dancing, Cooking, Numismatics (coin collection).

Languages Known: English, Hindi, and Telugu.

References will be provided on request

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