Stephanie Goddard

Human Resources Professional, PHR

Phone: 919-***-****

Website: www.work-stress-solutions.com

Email: acxlb5@r.postjobfree.com

Proven expertise in:

•Employee Relations, Training and Development

•Performance Management & Adult Learning Theory Expert

•Extensive HR Management Experience

•Microsoft Office© Suite and Captivate© e-Learning

•Meridian©, Cornerstone Systems© (LMS) and HRIS

EMPLOYEE RELATIONS MANAGER/TRAINING SPECIALIST/HR GENERALIST

Innovative, strategic and proactive senior level Human Resources Professional with more than twenty years of progressively responsible leadership, management and administration of a full spectrum of personnel programs and services. Proven ability to work with senior management to integrate the human resource function with the overall business strategy. Experienced, certified HR professional with strong ability to assess, develop and implement performance management solutions. Certified in emotional intelligence and stress management. Graduate/Master’s degree work in Human Resources. Author of two books on workplace communications. MBTI, DISC, 7 Habits and more.

EXPERIENCE

Work Stress Solutions, Inc., Raleigh, NC

CEO/Career Coach/Motivational Speaker/Author/Consultant, 1996 to Present

Oversee four consultants who deliver workplace improvement programs to clients including MCI/Verizon, Bellsouth, Deloitte, Rollins Protective Services, and Monsanto. Assess, develop and execute customized training programs for Fortune 500 and public sector clients. Conduct organization-wide audits to determine gaps in overall talent performance and provide solutions. Published author (“101 Ways to Love Your Job” and “101 Ways to Have a Great Day @ Work” via Sourcebooks Publishing). American Management Association instructor.

Wake County Government, Raleigh, NC

Human Resources Specialist/Business Partner, 2007 to 2016

Provided strategic direction through detailed needs analysis and collaborative consultation with departments to create and execute effective talent learning and organizational development. Improved employee performance through training delivery, coaching, counseling, instructional design, and e-learning for all 3,800 Wake County employees. Developed and measured performance management solutions, enabling departments to meet or exceed established goals and objectives. Provided intervention mediation for troubled teams upon request. Departments included CCBI (local CSI), EMS, Human Services, Board of Elections, Community Services, Sheriffs, Animal Shelter, Libraries, Information Technology and Environmental Services.

Key Contributions:

Managed entire training function for four years during economic recession, when staff was cut from four to one. Created 75% of internal programs when budget was cut from $40K to $16K to replace/reduce use of outside-vendor offerings.

Received ‘Best Employee Training Program’ Award from National Association of Counties, 2013.

Created original programs and increased training participation by 40% organization-wide that included Time Management and Organizational Skills, Stress Management, Presentation Skills (including PowerPoint lab), Giving and Receiving Feedback, Coaching, Dealing with Change, Building Trust in Workplace Relationships, Supervisory Skills, Handling Negativity in the Workplace, Listening Skills, Customer Service and Business Writing.

Town of Cary Human Resources, Cary, NC

Human Resources Specialist/Employee and Leadership Development, 2002-2007

Created and delivered customized programs for employees including police, fire, engineering, planning, budget, elected officials, parks and recreation, and public works to ensure the meeting and exceeding of established performance goals. Instrumental in developing new in-house annual review process.

Key Contributions:

“Best Training and Development Program” nationally in 2003 IPMA Award (International Public

Management Administration).

Increased law enforcement and firefighter enrollment in training by 85%.

MCI Telecommunications/Verizon, Inc.

Employee Relations Manager/HR Generalist/Leadership Development Trainer/Recruiter, 1990 to 1996

Managed entire HR function for customer service and telemarketing call centers in Atlanta, GA. Centers totaled over 800 representatives, support staff and management team members.

Established reputation as outstanding Employee Relations Manager, Recruiter, Generalist and Corporate Trainer; Staffing Recruiter/Compensation Technician and Benefits Administrator.

EDUCATION

EDUCATION AND CERTIFICATIONS

Bachelor of Science, Business Administration/Human Resources, University of C. Florida

The Seven Habits of Highly Effective People® Licensed Facilitator

FranklinCovey’s Project Management® Licensed Facilitator

FranklinCovey’s “First Things First” Time Management® Licensed Facilitator

FIRO® Element B® ABLE® Communication Preference Wheel® Licensed Practitioner

Myers-Briggs Type Indicator: MBTI® Licensed Practitioner

Crucial Conversations® Licensed Facilitator

Goleman’s Emotional Intelligence® Licensed Facilitator

Ridge’s "People Skills"®

DISC® certified

The Skilled Facilitator® by Schwartz

Professional in Human Resources Certification, Society for Human Resources Management

Master Certification in Achieve Global’s® Leadership Programs (aka as Zenger Miller)

Master Certification in Dynamic Dimensions International ™ (DDI) Modules

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