Craig O. Hilliard, Jr.

mobile: 703-***-**** ***31 Peninsula Court

e-mail: acxl7v@r.postjobfree.com Manassas, VA 20111

Summary of Qualifications

• Top Secret/SCI with CI Polygraph - INACTIVE

• Valuable, dedicated, results-oriented team member with more than 10 years of IT experience

• Strong analytical and troubleshooting skills combined with experience in a dynamically changing environment

• Senior-level experience in widely dispersed areas of advanced technology including: o Operating Systems

• Microsoft – Windows 2000, XP, Vista, 7, 8; Server (2000/2003/2008/2012), Hyper-V

• VMware – ESX Server 3.5, vSphere 4.0

• Linux – Red Hat, Ubuntu, CentOS, SUSE, AIX (IBM)

• Unix – Solaris 8-10 + SPARC

o Applications/Servers

• Citrix – XenApp, XenServer, EdgeSight, EdgeSight for Load Testing

• VMware – ESX, vSphere, Workstation

• Microsoft – Active Directory, Exchange, SharePoint, IIS, SQL, SCOM, SCCM, Office

• AppSense – AppSense Management Center (AMC)

• ESRI – ArcGIS, ArcView

• HP – OpenView

• Remedy

• EMC2 Ionix (Smarts, ControlCenter)

o Hardware

• Cisco – switches (Catalyst - 3750), routers (7206), ATM

• Dell – rackmount & stand-alone servers (PowerEdge), storage devices (PowerVault)

• CLARiiON – CX3 Model 20, Model 40

• Citrix – Access Gateway, Secure Gateway, NetScaler (9000 series)

• General Dynamics – TACLANE (KG-175), FASTLANE (KG-75A)

• McAfee – Intrusion Prevention Solution (IPS) IntruShield 1400, 2700 (McAfee Network Security Platform)

• Secure Computing – firewalls (CyberGuard 1250, 2450, 3450) Employment History

GEICO – Chevy Chase, MD March 2015 – September 2016 Systems Engineer III

• Primary objective: ensure reliable functionality of all CLAIMS.geico.com and PARTNERS.geico.com

• Maintain web development (Apache, Java, .NET), administration (IIS, JVM) and monitoring of all environments and applications

• Develop and execute disaster recovery plan for CLAIMS/PARTNERS via SharePoint and Assurance

• Modify/maintain firewall (FireEye) access and load balancing (F5) for inbound/outbound traffic between vendors

• Provide 24/7 support of all CLAIMS/PARTNERS applications/environments (remote/VPN)

• Maintain Oracle and SQL databases and queries for releases, scripts and applications

• Apply patches to Windows/Linux servers

• Develop/maintain scripts (shell, PowerShell, .NET, JavaScript, SQL, Oracle) for automated procedures and services

• Develop/maintain Disaster Recovery procedures to ensure full recovery and functionality of CLAIMS/PARTNERS o Write scripts for mainframe startup configurations (IBM DataPower Gateway 7.2.0) o Organize Disaster Recovery startup procedures (mainframe, databases, applications, IP redirection) Craig O. Hilliard, Jr.

mobile: 703-***-**** 10831 Peninsula Court

e-mail: acxl7v@r.postjobfree.com Manassas, VA 20111

Skava – San Francisco, CA January 2014 – June 2014 Deployment Engineer for Macy’s

• Lead Engineer responsible for launching new kiosks/tablets in all Macy’s retail stores in the US

• Design and provide architectural documentation and administrative procedures for the client

• Requires 85%+ CONUS travel for onsite installation, troubleshooting and client collaboration at any given time Insight Global – Atlanta, GA March 2013 – November 2013 Sr. IT Project Engineer for SunTrust Banks

• Responsible for completing and maintaining required artifacts for system certification and implementation

• Responsible for creating and maintaining SDLC and EUTI documentation

• Assisting P2V VDI project (VMware; Citrix XenDeskop, XenApp, Provisioning Server; Microsoft Hyper-V, App-V)

• Manage the Oracle and SQL databases in the production environment

• Member of the Technical Review Board (TRB)

Dynology Corporation – MCB Quantico, VA October 2012 – March 2013 Business Process Manager for US Marine Corps

• Reorganized and implemented augmented Business Process Management (BPM) policies and procedures

• Augmented and implemented new SharePoint 2007 portal for the MCNOSC

• Utilized Java and HTML to produce and organize metadata in SharePoint 2007

• Created and documented process workflows (approval, incident/service requests, change/remove)

• Member of the Technical Review Board (TRB) and CCB (Change Control Board)

• Built and maintained a SAP BusinessObjects Business Intelligence (BI), Edge Edition server, used for reporting and project management

Insight Global – Bolling AFB, Washington DC April 2012 – October 2012 NOC Administrator for Lockheed Martin, US Air Force

• Lead NOC Administrator for JBAB, Pentagon and JBA (NIPR & SIPR)

• Resolved network and application outages (SCOM, Ionix, HP BAC) as well as trouble tickets (Remedy)

• Built, patched and updated servers (AD, Exchange, Citrix) and storage devices, built/repaired databases (SQL, Oracle)

• Designed and wrote custom scripts (cmd/bash/PS) to automate maintenance processes and system updates

• Designed and wrote documentation for NOC procedures, technical guides and script reports

• Maintained Oracle DB’s for 50+ VMware vSphere 4.0 servers and over 500 VMs System High Corporation – Chantilly, VA November 2010 – May 2012 Systems Administrator for Orbital Sciences

• Lead Engineer/Administrator for all DoD programs: responsible for all technical direction of each project

(classified & unclassified)

• Manager for all physical and virtual systems (Windows, Unix/Linux) and responsible for all maintenance of each

• Configured all front (servers, desktops) and back-end (SAN, switches, routers, encryptors) hardware for systems

• Redesigned and managed Deltek financial system (GCS Premier, Time & Expense)

• ISSO duties: Updated and implemented PL1 and PL2 MSSP’s for all DoD programs for accreditation Craig O. Hilliard, Jr.

mobile: 703-***-**** 10831 Peninsula Court

e-mail: acxl7v@r.postjobfree.com Manassas, VA 20111

o Designed and implemented security policies and procedures for Windows and Unix/Linux systems

(audits, GPO’s, A/V updates, account management)

o Approved and installed all hardware/software (baseline) for all DoD systems o Designed and built procedural documentation for all systems (auditing, account management, scripting, A/V updates, promotion/demotion of systems)

Next Tier Concepts, Inc. (NT Concepts) – Vienna, VA November 2009 – April 2010 Senior Network Engineer for Google, DICE, others

• Technical Project Manager for numerous projects supporting Google Earth Enterprise for government clients o Build and deploy Google Earth Fusion server to create imagery, terrain, vector, map and 3D metadata o Build and deploy Google Earth Enterprise Server to publish custom globe(s) to internal/public network(s) o Provide training course on building and publishing metadata in Google Earth Fusion, and publishing custom globes in Google Earth Enterprise

• Lead System / Network Engineer for all projects

o Build and maintain Linux servers (HW/SW), databases (Oracle), storage (EMC Clarion CX3 Model 20 and 40, Dell PowerVault MD 3200), networking devices and applications (switches, routers, SharePoint, SQL, ESRI, GPO’s, VoIP)

General Dynamics Advanced Information Systems (GDAIS) – Fairfax, VA February 2009 – November 2009 Principal Engineer for US Navy

• Configuration Management (CM) Lead for SEWIP (Surface Electronic Warfare Improvement Program)

• Develop scripts to streamline and automate common protocols/tasks (IBM DataPower Gateway 6.0.1)

• Engineering duties:

o Developer for Q70 radar console, including embedded training o Design and build procedural documentation for CM development and provided training o Utilize Java, C++, CVS and SCCM to build, track and manage software revisions and upgrades o Migrate Linux servers using rsync & kickstart scripts (SUSE RHEL)

• Project Management duties:

o Perform self-audit of local enclave (classified) and SIPRNET and liaison to DSS for government audit o Maintain and report CM data for PPR (Program Performance Review) and CCB (Change Control Board) Convergence Technology Consulting, LLC – Glen Burnie, MD May 2008 – January 2009 Consulting Engineer for Northrop Grumman, Amtrak, US Army

• Project Manager for all assignments: responsible for all procedural direction of each project

• Provided server performance baseline for clients’ datacenters using a combination of system tools and applications – Microsoft (perfmon, eventvwr, pstools, cmd), Citrix (EdgeSight), HP (OpenView)

• Designed and implemented clients’ Active Directory structure (OUs, GPOs, scripts, registry keys) to maintain clients’ environment using Windows Server 2003 and 2008, including Exchange 2003 and 2007

• Built and managed customers’ Citrix server farms, thin clients, and published applications (XenApp 4.5 and 5.0) including in-depth load testing for clients’ applications with Citrix EdgeSight for Load Testing 2.7

• Designed and implemented automated (unattended) server build process for clients’ Windows Server 2003 and 2008 physical and virtual servers (VMware ESX Server 3.5, Microsoft Hyper-V, winnt.sif)

• Installed and maintained GIS modeling and mapping software systems (ArcGIS 9)

• Managed select systems using Microsoft System Center Operations Manager 2007 (SCOM) Craig O. Hilliard, Jr.

mobile: 703-***-**** 10831 Peninsula Court

e-mail: acxl7v@r.postjobfree.com Manassas, VA 20111

Science Applications International Corporation (SAIC) – McLean, VA February 2007 – April 2008 Network Technician for AT&T Government Solutions, US Marine Corps

• Lead Technician for all CONUS installations

• Installed network back-bone devices at USMC remote sites (switches, routers, firewalls, probes, IPS, TACLANE, FASTLANE) for SIPRNET upgrade project

• Built and maintained database to control inventory of installed devices (Microsoft Access)

• Installed virtualization software on Dell PowerEdge 1850 servers (VMware ESX Server 3.0)

• Project Management duties:

o Provided topology diagrams for each remote site to the Program Manager after installation of devices

(Microsoft Visio)

o Performed documented site surveys for each remote site (pre and post install) ARCBridge Consulting & Training, Inc. – Herndon, VA December 2006 – February 2007 Systems Administrator for local police and fire departments

• Managed ESRI system servers (SQL, IIS5, VPN) and back-bone devices and services (switches, routers, firewalls)

• Installed, configured and maintained all hardware (printers, scanners, desktops, laptops, blackberry)

• Supported development team with building ESRI applications for clients (ArcGIS, ArcView, SQL)

• Administered all third-party software installed

Webster Data Communications, Inc. – Pentagon January 2006 – December 2006 Advanced Customer Support Representative

• Provided onsite technical support for Pentagon executives (SECNAV, Under SECNAV, Assistant SECNAVs, CNO, VCNO, CMC, SES representatives)

• Provided remote Tier 3 technical support (DameWare) to other Pentagon employees

• Resolved customer trouble tickets with Remedy Service Desk

• Maintained Active Directory infrastructure (Windows Server 2003 and Exchange 2003)

• Maintained Biometric Automated Toolset (BAT) and Biometric Identification System for Access (BISA) as needed

• Applied/maintained network security via IPS (McAfee) Insight Global – Vienna, VA September 2005 – January 2006 Migration Team Lead for INOVA Health System

• Administered the migration from Novell (Linux Desktop, NetWare Revisor, GroupWise) to Microsoft (Server 2003, Exchange 5.5, Windows XP)

• Provided technical support to users before and after migration

• Delivered training classes to users on newly installed Microsoft products (Outlook, Word, Excel, PowerPoint, Internet Explorer)

• Provided referential documentation to users for post-migration support Science Applications International Corporation (SAIC) – McLean, VA January 2005 – July 2005 Administrative Assistant

• Provided clerical support to four division directors: Contracts/Procurement, Finance, Human Resources, Security

• Provided Tier 1 technical support to division directors and their employees (Microsoft Office 2003, PeopleSoft, SAP)

Craig O. Hilliard, Jr.

mobile: 703-***-**** 10831 Peninsula Court

e-mail: acxl7v@r.postjobfree.com Manassas, VA 20111

United States Air Force – McGuire AFB, NJ (Active Duty) April 2003 – November 2004 Aerospace Maintenance Apprentice (KC-10A) (Active Reserve) November 2004 – April 2008

(Inactive Reserve) April 2008 – May 2011

• Completed training for performing duties in:

o Law of Armed Conflict

o Anti-Terrorism/Force Protection Level 1

o Code of Conduct

o Nuclear, Biological, Chemical and Conventional Defense Training (NBCCDT) o Maintenance Management

o The Technical Order System

o Aircraft Inspection Concepts

o Aircraft Fuel Systems

o Sample Oil Analysis Program (SOAP)

o Jet Engine Theory

o Engine Construction

o Engine Subsystems

o Electrical Principles

Best Buy Stores, Inc. – Manassas, VA August 2002 – December 2002 Home Theater Associate

• Designed and built databases in Microsoft Access 2000 for inventory of sold, new and display items and accessories

• Utilized Crystal Reports for reporting of sales history for the Home Theater department and entire store

• Installed home theater components (TVs, DVDs, VCRs, receivers, speakers, etc.) Education & Professional Development

Military Training

• Basic Military Training: Flight Chief, 6 weeks, Lackland AFB, TX

• Technical Training: Aerospace Maintenance Apprentice (KC-10A), 264 hours, Sheppard AFB, TX

• Field Training Detachment: Aerospace Maintenance Apprentice (KC-10A), 240 hours, Travis AFB, CA

• Maintenance Qualification Training Program (KC-10A): 5-Level Duty Position Qualification Training, 560 hours, McGuire AFB, NJ

Professional Training

• Citrix Summit: XenApp 5, NetScaler and EdgeSight for Load Testing, 3 days, Orlando, FL

• AppSense: AppSense Management Center (AMC), 2 days, Glen Burnie, MD

• Microsoft: Windows Server 2008 Hyper-V, 2 days, Washington, DC Degrees & Certifications

• Advanced College Preparatory Diploma – Fork Union Military Academy, May 2002

• Certified Information Systems Security Professional (CISSP), December 2011

• Bachelor of Science, Information Technology, Columbia Southern University – expected December 2017

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