Customer Service Microsoft Office

MAJASAN ADEMOLA ISMAIL

No. ** Ijakadi Street Off Old Irra Garage Offa, Kwara State.

Tel: 080********, 080*********

E-mail: ***********@*****.***

Date of birth june 12 1986

I am highly motivated and organized individual used to working on my own initiative and also work as team, i am also able to maintain a sense of humor under pressure. Seeking new challenges and apply proven excellent communication and people skill to an industrial training environment and to work effectively in a team.

INSTITUTION ATTENDED WITH DATE

The Federal Polytechnic Offa Kwara State

HND in Insurance 2011-2014

The Federal Polytechnic Offa Kwara State

OND in Insurance 2007-2010

Iyeru Grammar School Offa Kwara State

Senior school certificate examination (WAEC) 1998-2014

Primary school certicate living

1992-1998

PROFESSIONAL SKILLS:

Awareness of Business Ethics, the need for confidentiality was paramount

Communication skills, both from school, industrial work placement. I had to communicate with people at all levels both within and outside the organization.

I am familiar with windows and Microsoft office and basic web design.

Research project requires co-operation of partners in industry and academic and so further develop skills of negotiation and persuasion.

An effective facilitator, able to use interpersonal skills to build working relationship at all levels.

PERSONAL SKILLS AND TIME MANAGEMENT SKILL/TEAM WORK

Adapted Successfully Shift work at Ibolo Microfinance Bank

Learn the importance of prioritizing competing demands at busy times by setting myself achievable goals

Gained insight into how teams can develop strategies to deal with problems through participating as a team leader in project assignments as part of my course.

Learnt how to listen to the needs of others and provide support through my improvement in group project.

Development team leading skills, including motivating team members, and encouraging good performance through my role as team year project.

WORKING EXPERIENCE

Nysc: Ikeji Ile High School Osun State 2014-2015

Duties: English teacher and other commercial relevant subject. Helping and coordinating and supporting student in their various activities.

Ibolo Microfinance Bank Offa, Kwara State 2011

DUTIES:

Supervisor within customer service call center

Commercial awareness: further insight into the wider business context in which firm operate

Taking instructions, issuing proceedings preparing bundles/disclosure costing and billing

NAIC Insurance Company Abuja 2010-2011 Customer Service Advisor

DUTIES:

Presentation skill: giving presentation on people management in order to gain internal promotion

Performance monitoring: regularly reviewing performance against specific competences.

Developing Individually Tailored services for client adapting practices using client feedback.

Using Initiative in Legal Research Accessing and Analyzing Cases, Precedents and Practice/Procedure.

Fancy computer institute offa kwara state 2009-2010

Owner and Director, Training People Basic Computer Knowledge Both Web Surfing and Microsoft Offices Applications.

HOBBIES: Reading, Sport and Travelling

REFEREE: Available on Request

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