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Continuous Improvement Customer Service

Location:
New Albany, IN, 47150
Salary:
75-80,000
Posted:
November 20, 2016

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Resume:

MARK RICHARDSON

**** **** ****, *** ******, Indiana 47150

812-***-**** CELL-502-***-****

QUALIFICATIONS

26+ years supervising up to 30 directs in a production union environment.

26+ years in a manufacturing & warehousing environment.

Demonstrates effective leadership abilities within union or non-union.

Effective in managing personnel and time to maximize output.

Experienced within food and non-food production/warehouse environment.

Experienced in the supervision of a major transportation department.

PROFESSIONAL EXPERIENCE

Supervision and Training:

Successfully supervised up to and including 4-leads and 254 operators in a variety of manufacturing environments in union and non-union facilities.

Responsible for the supervision and training of newly hired personnel to my department in a union food processing facility.

Responsible for cross training supervised employees in all areas of the distribution process increasing efficiency within the department.

Successfully supervised the day-to-day operations of a transportation department for a major packaging carrier.

Successful in improving department accuracy from 75% to 99.6% within 3 months of hire date and maintained this level throughout employment.

Management:

Responsible for the day- to- day operation of a food manufacturing facility. Specifically, at present,Production Supervisor for Dawn Foods. Dawn Foods is approaching 100 years of being business.

Responsible for the day-to-day operation of a food manufacturing shift in a union facility. Specifically, at present, Production Supervisor for the Refrigerated Baked Goods Division (Pillsbury) of the General Mills Company.

Responsible for the production, insurance of quality compliance, and the completion and maintaining of end of shift reports.

Responsible for the employee compliance with and discipline of rules, guidelines, and regulations within the framework of the management and union contract.

Dramatically reduced employee turnover and increased employee satisfaction using modern management techniques.

Position Accountabilities:

Provide Organizational Leadership in a Dynamic and Collaborative Environment

Perform as a first-level leader in a complex food manufacturing facility, providing coaching, support, and direction to members of a work team.

Provide business and technical leadership necessary to ensure both the department and facility meet and/or exceed goals in critical manufacturing success areas (Cost/Quality, Sanitation, System Utilization, Customer Service, and Health/Safety/Environment).

Establish and sustain effective relationships with all employees in order to foster an environment where innovation and cooperation are used to solve problems.

Promote positive employee relations through effective conflict management and issue resolution.

Conduct regular team meetings which include effective communication of organizational and policy changes.

Provide performance feedback and coaching to team members via appraisals and/or other documentation.

Facilitate effective sharing of information across work teams, business areas, and functional areas.

Track departmental budget and as applicable take appropriate actions to ensure that departmental budget goals are achieved.

Work and/or attend meetings during other shifts (including off-shifts and/or weekends) as necessary.

Demonstrate Technical Mastery of Self and Organization

Function as a technical and business resource in areas of system operations and product requirements.

Obtain in-depth understanding of technical manufacturing processes and ensure that team is progressively developing technical expertise.

Drive Continuous Improvement and total employee involvement in critical success areas by empowering employees to utilize Lean manufacturing tools.

Understand core mechanical technologies, including fasteners, lubrication, drives, transmission systems, motion systems, pneumatics, hydraulics and electrical/controls.

Effectively track and report manufacturing process performance in critical success areas.

Manage daily staffing and effective resource allocation to maximize process efficiency.

Administrative:

Familiar with many of the latest computer software programs, to include SAP, MQIS, Microsoft Word, PowerPoint & Outlook. Manage test systems for quality HACP control points. Continuous improvement systems. First responder team. PR and Hazmat certified.

Responsible for assisting in the writing and revision of training guides for a company with an employee force of approximately 500 personnel.

Continuous Improvement trainer to train and engage all employee ownership of their equipment.

Safety trainer on lock out tag out procedures.

Sanitation trainer on 3rd shift. General Mills

Hazmat trained and CPR certified. General Mills

Project start up supervisor for the Yoplait division in Michigan Reed City Plant. General Mills vertical start up first one in General Mills.

Continuous Improvement Supervisor of the week awarded by corporate General Mills.

Continuous Improvement Awarded the Golden Doughboy award from the New Albany plant. General Mills

Compelling business needs trainer for the New Albany general Mills plant engaged the Union production teams to develop base lines and centerline for equipment used for production.

Trainer for quality FFSA teams control pest throughout the plant.

Plant 5S trainer for the New Albany plant.

Owner of work orders to be performed daily and on the weekends.

Allergan Trainer for the cookie production line.

Trainer for all motorized equipment used for production.

Trainer for MES and MQIS programs to control plant inventory.

FAT certified for new equipment start up projects.

Continuous Improvement reduced all production lines waste and overuse to meet line performance goals.

Conduct and hold monthly safety meeting with General Mills union employees.

Education:

BA in Business Management from Eckerd College, St. Petersburg, FL

Employment History:

2015-2016 Present Production Supervisor, Dawn Foods, Louisville, KY

2000-2015 Production Supervisor, General Mills, Pillsbury Division, New Albany, IN

1999-2000 Transportation Supervisor, FED-EX Logistics, Louisville, KY

1997-1999 Operations Supervisor, Kimball International, Salem. IN

1995-1997 Operations Supervisor, PDS/UPS/WWL, Louisville, KY

1994-1995Team Leader, Stride Rite Corporation, Louisville, KY

1990-1994Supervisor, Fruit Of The Loom, Inc., Abbevile, LA

Interests:

Coach: High school fast pitch softball for 6 years. High school football for 3 years.

Youth Basketball, Baseball, & Soccer on voluntary basis for local youth and adult leagues.

Referee: Indiana High School Basketball, Baseball, and Football, College Softball.



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