Tracy Graves

***** ******* ******

Lincoln, DE **960

302-***-****

OBJECTIVE: To obtain full time position where I may apply my skill set and grow within the company.

EMPLOYMENT:

****-**** *kyes At Home

Medical Billing Specialist

Answers patients questions pertaining to their balance’s, Insurance information and updates

Verify patients personal information and assure that it is correct

Input all data into the automated system ensuring accuracy

2010-2015 Freedom Rides, Inc. Seaford, DE

Title Clerk

Ensured proper documentation was completed for titling and registration of vehicles for Delaware and Maryland Department of Motor Vehicle, and resale departments.

Processed all sales contract documents and uploaded them to the computer system for all departmental future use

Managed a timeline of auto inspections at local stations to ensure they were completed on vehicles in accordance with State Laws.

Worked with the local Department of Motor Vehicle to correct outstanding issues with mutual clients

Assisted the office manager, collections, and sales teams to solve internal discrepancies with clients.

Coordinated vehicle services

2010 - 2010 Chesapeake Burial Vault Co. Barclay, MD

Office Assistant

Processed vault orders for customers

Ensured proper personalization was done for the vault order

Received and distributed incoming faxes and phone call to the proper department

2007-2010 Hertrich’s of Milford

Receptionist/Cashier

Processing customer payments of cash, check, and credit-card transactions

Fielded incoming calls using a company specific format to determine the nature of business and direct callers to proper destination.

Ensure reports balance with transactions at end of shift.

Daily office functions

Tracy Graves

21994 Hackney Circle

Lincoln, DE 19960

302-***-****

2007-2009 Kathryn L. Ford Family Practice Dover

Receptionist/Scheduler

Check patients in and verify insurance is valid.

Schedule appointments for next visit.

Ensures proper referrals/authorizations are completed for visits to specialists.

Answers incoming calls and takes messages for doctors

2003-2006 NCO Financial Dover

Customer Service Representative

Executed daily operations of answering incoming calls, distributed incoming faxes, assisted in daily spreadsheets for Branch Administrative Manager.

Typed memos, correspondence, reports and other documents.

Collected and distributed mail and messages.

EDUCATION: Present

Strayer University

Business Administration

1996 Polytech Adult Education Woodside

Medical Assisting

1993 Caesar Rodney High School Camden

General

REFERENCES: Available upon request.

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