Project Management
Resume:
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QUA L I T Y A S S UR ANC E L E AD / MANAG E R
B ANK I NG, D I G I T A L AND C A P I T A L MA R K E T S P ROF I L E
CONT A C T
E DUC A T I ON
P ROF I C I ENC I E S
E X P E R I ENC E
QUA L I F I C A T I ONS
11+ years of
senior testing roles
involved in leadership,management and
delivery.
vatsharajvignesh
@gmai l .com
2001 - 2005 B.Eng. in Computer Science
11 + years in Qual i ty engineer ing, expert knowledge of agi le project management and other software development l i fe-cycle models. 6 + years as UAT Lead,4+ years as SIT Lead, 2 Years in PIV . Strong understanding of f inancials and digi tal projects,have demonstrated exper ience leading complex enterpr ise implementat ions for banking in Retai l, Capi tal market and Digi tal .
Helping companies in transformat ion from manual to automat ion, Ident i f ied the key area's for automat ion wi thin each group and establ ished tools to ensure responsibi l i t ies and del iverables.
Strong analyt ical, problem-
solving
“Rol l -up sleeves” att i tude to
get things done
Abi l i ty to work in a fast-paced
Manage mul t iple projects wi th
compet ing pr ior i t ies
Attent ion to detai l
Abi l i ty to execute test
cases wi th greater pace.
AWARD S
TOOL S & L ANG
North America
award for best
performer in 2010-
2011 by Polaris
software labs for TD
Bank
HP Qual ity Center,
QTP, JIRA, Load
runner, Win Runner,
C, XML, HTML,
VBScript
Advanced knowledge in Test
Strategy,Plan for high complex
projects.
Expert in digi tal projects-
Mobi le iOS,Android & Kofax
HP QC, J IRA,Conf luence,SQL
Passionate about things
around mobi le,web
technologies
QA Expert RBC DSX –Digi tal Exper ience –Nov 2014 –Ti l l date. QA Product implementat ion at BMO Canada (via POLARIS) Nov 2011–Nov 2013. QA Lead –(via POLARIS) for TD Bank Canada - June 2010– Nov 2011. Polar is Software Labs QA Lead – May 2008 – Nov 2014. Software Test Engineer -UST Global – May 2007 – June 2008. Tester I I -Al l fon System Pr ivate Limi ted – February 2006 – Apr i l 2007. Trainee - Onspec Technology Pvt Limi ted – August 2005 – Feb 2006.
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C E R T I F I C A T I ONS
Cert i f ied professional HP QTP and QC(ALM) 9.2
Agi le Methodologies training
Dec 2010
Jan 2016
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Client : RBC – MyAdvisor
Project : MyAdvisor A Digital Advisor Service
Environment : Chrome, IE, SQL
Tools Used : HP ALM 11, JIRA
Role : Tester Expert (June 2016 – Nov 2016)
Project Description:
MyAdvisor offers personalized advice to help investment customers; Project helps the customer to create self onboarding flow from OLB investment section projects personal financial picture, schedule appointments with virtual advisor and helps to develop a road map for client goals for the future. Logic runs around time frame,growth, risk and objectives parameters based on investment projection for short term and long term goals.
Responsibilities:
Managed third party BCGDV product and ensure testing the product requirements and technology solutions
Maintained a strategic focus and vision, while managing multiple releases of varying complexity, competing and conflicting priorities with often changing delivery timelines
Attend project meetings to report on status of testing, communicate issues, implement QA standards and policies, and communicate QA schedule
Identify and execute UAT test cases and implemented test plans to verify components and interfaces to assure quality and suggest potential improvements in Agile environment.
Assist with white box, exploratory testing, customer scenario testing, regression testing;
Deliverables include Triage calls updates,test cases documentation, Test plan as well as a thoroughly tested product; Experience & description of Projects
Implemented various banking projects in UAT, SIT,PROD cycles for Canadian largest banks includes RBC, TD and BMO. Other Client portfolio also includes JPMC, Arab National bank, and Citibank Japan. Third party integrations includes : VouchR,Megan app,BCG Digital Ventures,Moneris payments & FICO, In RBC Quality Engineering team Plan, develop and implement the overall testing strategy for mobile experiences, coordinating with internal stakeholders to ensure full adoption and ensuring alignment with the overall digital marketing strategy projects includes Mobile Wallets, Block chain and Gift Cards.
Managed and worked with QA team leads to direct software testers, scheduling their tasks, verifying their work and monitoring progress for the bank merger projects between TD and MBNA credit cards, handled complex architecture projects including Manual and Automation. Implemented product release for BMO Capital Markets User Management application to all level with robust and scalable solution that not only accommodates amendments to policies but is also comprehensive to cater to various jurisdictions and its subsidiaries. Lead the QA team in Testing Lending application for TD bank Loan origination through Credit link and CAP system,Reviewed and manage the preparation of regular status reports, Defect calls as well as be the main point of contact to internal/external teams regarding testing and defect tracking
Implemented IVR applications: Created and deployed Interactive Voice Response platforms with significant caller usability; back end integration.
Tested Citi Japan application which is a migration from Siebel CRM to Oscar, migrated data and mapped all fields from traditional Siebel CRM to OSCAR.
Automated Finacle Core banking suite for Arab national bank
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Worked on Endeca Information Access Platform implementation projects including products and SKU data mapping for Drugstore USA. Designed Test architecture for Sprint mobile project (Affinity Mobile). Experience Snap Shot
Client : RBC – CANADA
Project : Mobile Enrolment – iOS online banking ( July 2015 – January 2016) Operating System : Versions of iOS 9.0+ devices
Tools Used : HP QC 11.2
Role : Test Expert – Digital Strategy
Project Description:
Mobile Enrolment solution, providing clients with Enrol today option to start using RBC Mobile Banking right away for the client not registered for online banking on Mobile. After enrolment user can use everyday Banking which includes Customize the menu, Use Multitasking to switch between apps without being signed out, check account balances without signing in using Account Preview Deposit cheques, Pay bills, Transfer funds, Send Interac e Transfers by email, Sync RBC Mobile to your Apple Watch, Use RBC Rewards points to pay credit card balances, Get Alerts and push notifications, and to Find our branches and ATMs. Implementing new channel code across the bank for Mobile involving with Cardops and Symcor vendor contain up to 500 statements during Client Acceptance Testing (CAT). Validated following code in Symcor, Adjudication Strategy, Acquisition Reporting/Cube, Overall Acquisition, JRULES, Credit origination, EIM. Responsibilities:
Manage relationships across testing and recommendations made decisions within testing portfolio on critical system requirements and technology solutions
Conducted testing best practices and assess changes to standards and guidelines as QA UATLead.
Attend project meetings to report on status of testing, communicate issues, implement QA standards and policies, and communicate QA schedule
Participate in client business review sessions to influence decisions regarding use of technology to support objectives or address issues
Ensure client needs are being met with highest quality
Direct, motivate, develop and manage the testing team and key staff Client : RBC – CANADA
Project : Mobile Gifting virtualizing the concept Operating System : Versions of iOS 9.0+ devices
Tools Used : HP ALM 11.0
Role : Test Expert– Digital Strategy
Project Description:
Mobile Gifting is the worlds first engaging and gamified gifting solution that works on a global scale. Our platform switches payment technology on the fly so people can send a gift at any merchant in the world. RBC Mobile Gifting re imagining gifting and offers through mobile, social and emerging payment tech, first solution in the market that allows you to gift anything at any merchant location in the world, even down to the SKU level. Responsibilities:
Managed third party relationships across testing and recommendations made within testing portfolio on critical system requirements and technology solutions
Conducted testing best practices and assess changes to standards and guidelines as UAT QA Lead.
Attend project meetings to report on status of testing, communicate issues, implement QA standards and policies, and communicate QA schedule
Identify and execute test plans and test cases to verify software components and interfaces to assure quality and suggest potential improvements;
Assist with status calls updates, track defect to closure, regression and exploratory testing.
Identified automated test scripts to assure quality and develop test tools to increase effectiveness;
Provide test estimates and contribute to ensure product is delivered on schedule with high quality;
Deliverable include test plans and test cases documentation as well as a thoroughly tested product; Client : RBC – CANADA
Project: HCE Mobile Wallet (Dec 2014 – April 2015) Operating System : Android Versions of 4.4 +
Tools : ALM 11.2
Role : Test Expert – Digital Strategy
Project Description:
HCE payment solution, providing more clients with more choice. RBC is the first North American financial institution to develop HCE allows clients to use any near field communication (NFC) enabled Android phone to pay at the point of sale with the RBC Mobile app anywhere in the world. The new solution will be first available to a group of RBC employees, allowing them to pay with their RBC Interac Debit card and Visa, leveraging Interac Flash contactless functionality. Responsibilities:
Produce and maintain reference architecture for digital experience solutions. Identify and document channels for digital experience delivery and linkages across systems.
Leverage reference architecture to produce and manage experience driven architecture artifacts that describe current state/future state gaps and risks for testing.
Manage relationships across testing and recommendations made decisions within testing portfolio on critical system requirements and technology solutions
Implemented Test Plan, Business cases for this new project implementation and ensure impact analysis is approved by all stakeholders
Attend project meetings to report on status of testing, communicate issues, implement QA standards and policies, and communicate QA schedule
Participate in client business review sessions to influence decisions regarding use of technology to support objectives or address issues
Ensure RBC business cases are being met with highest quality and implemented Go Live PROD.
Direct, motivate, develop and manage the testing team and key staff Client : RBC – CANADA
Project Name : Block chain– rewards transactions
Operating System: Versions of Android 4.4+ and above Tools Used : HP ALM 11.0
Role : Test Lead – Digital Strategy (October 2015 – January 2016) (SIT) Project Description:
The goal of this proof of concept (POC) is to prove out the use of the Manifold Rewards Platform (MRP) to maintain a real time ledger of rewards transactions. The POC app will be available to a limited pilot user group who will generate points through the new system. Pilot participants will be able to earn points, view earned points/transaction history and to redeem points through the in app payment function available in the wallet.
Responsibilities:
Responsible for testing Earn Points, View Balances/Transaction History, Burn Points
Conducted testing best practices and assess changes to standards and guidelines as QA Lead.
Attend project meetings to report on status of testing, communicate issues, implement QA standards and policies, and communicate QA schedule
Identify and execute test plans and test cases to verify software components and interfaces to assure quality and suggest potential improvements;
Provide test estimates and contribute to ensure product is delivered on schedule with high quality;
Deliverables include test plans and test cases documentation as well as a thoroughly tested product;
Clients will receive a notification each time they successfully earn or burn points. Client : BMO Bank CANADA
Project Name : CMCIF Capital Markets
Environment : Windows XP, Internet Explorer 9.0, Oracle11i. Tools Used : Rational Quest.
Team Size : 5
Role : Production Support UAT AND PIV Lead
Project Description:
BMO Capital Markets’ initiative CMCIF intends to improve the current KYC infrastructure in North America, Canada and Europe by creating a strong Customer On boarding framework with advanced levels of KYC compliance. The need of the hour for BMO Capital Markets (BMO CM) is a robust and scalable KYC solution that not only accommodates amendments to KYC policies but is also comprehensive to cater to various LOBs and jurisdictions making it extendable across BMO Capital Markets and its subsidiaries. Responsibilities:
Collaborate with Developers, Project Managers and/or QA analysts to ensure that issues are identified, logged, and resolved.
Contributed as part of cross functional Scrum team to requirements, planning, design, development, and documentation teams as required.
Engage in and direct defect review meetings with development teams and product management.
Successful implementation of CMCIF release in Europe, North America &China.
POC for decision making able to evaluate information gathered from multiple sources, reconcile conflicts, and decompose high level information into requirements.
Production level support to all LOB in BMO Capital Market for Customer onboarding CMCIF.
Managed large data volumes and data integration strategies and Test plan for execution including backend systems.
Extracted FACTIVA hits for CMCIF – China and Europe, Recorded the variance and imported the file back to APMS.
Supported the implementation of UAT and PIV testing while implementing the latest code to the production servers. Key Projects
Client : TD Bank CANADA
Project Name : MBNA Sales Credit Cards
Environment : Windows XP, Internet Explorer 9.0,
Tools Used : HP Quality Center.
Team Size : 11 [9 Onsite – 2 Offshore]
Role : Onsite Coordinator Lead
Project Description:
The MBNA Sales Fulfillment application would be publically accessible for customers and authorized POS representatives to apply/fill credit card application forms. The MBNA Sales Campaign Management Tool would be an intranet application accessible only to authorized internal users to create/maintain Sales Fulfillment site content and user management. The MBNA POS User Management application would be publically accessible to authorized POS Admins to manage user accounts for POS representatives. Responsibilities:
Manage and work with QA team leads to direct software testers, scheduling their tasks, verifying their work and monitoring progress.
Ensured QA deliverables are clear and concise and are produced in accordance with the SDLC methodology.
Successful implementation of EIT1, EIT2, EIT3 and Live Trail phases.
Proactive approach to finding solutions and managing problems, Team player with the ability to work independently.
Maintained a strategic focus and vision, while managing multiple releases of varying complexity, competing and conflicting priorities with often changing delivery timelines.
Ensure prompt notification to Client manager of any deviations and proactively execute a plan to recovery.
Maintaining Traceability Matrix for ensuring 100% requirement coverage.
Oversee and ensure the production of thorough and accurate test plans that address all of the project specifications. Client : JPMorgan Chase
Project Name : JPMC IVR
Environment : Windows XP, Internet Explorer 7.0
Tools Used : HP Quality Center,IVR
Team Size : 15
Role : Senior Test Analyst
Project Description:
JPMC IVR applications were created and deployed on Interactive Voice Response platforms with significant caller usability; back end integration. These applications allow users to retrieve information such as bank balances, Tax information and Escrow details. Allow the user to have Pay by phone features using his bank routing number or provide details of nearest Western union stores. Responsibilities:
Adapted to quickly grasp new concepts and work in a high performing culture, under pressure and with time sensitive deadlines.
Provide ad hoc analyses to highlight risk and trends to senior management.
Ensured that test data are regularly updated to keep current with each business releases.
During test cycles, conducted daily triage / defect meetings as required with project team members to review variances and project issues.
Created scenarios that could impact testing condition, including retrieve information such as bank balances, Tax information and Escrow details.
Identify missing or erroneous test information through closed loop analysis and develop appropriate solutions
Involved in backend interactive Voice Response carried out over to test escrow, credit cards number to entered on an automated system for the purpose of making a payment to a client for purchase of goods, services. Client : TD Bank CANADA
Project Name : GEN 1B
Environment : Windows XP, Internet Explorer 7.0,
Tools Used : HP Quality Center.
Team Size : 12 [7 Onsite – 5 Offshore]
Role : Onsite Coordinator SIT and UAT Lead
Project Description:
Responsible for a variety of activities supporting the Retail banking and PEGA Loan origination through Credit link and CAP system, Types includes HELOC, LOAN, and MORTGAGE where the Title Insurer and other Mortgage related documents including postponements, discharges and Title defects from Fist Canadian Title are maintained with the deal in centralized environment. LFP Lending fulfillment processor moves the deal from origination to Fund through various process cycles; LFP tasks are created for PSR for different type of deals for follow up based on various business logics. Responsibilities:
Supervised the development of test infrastructure and automation frameworks to reduce testing cycles for Functional Testing and Regression Testing using QTP.
Read/Analyze application functionality at the code level to gain insight into implementation details in order to close gaps in test coverage and missing test cases.
Review and manage the preparation of regular status reports as well as be the main point of contact to internal/external teams regarding testing and defect tracking.
Ensured in the continuous improvement of the agile process at all level of Testing.
Transferring application knowledge and process flow to the onsite /offshore team members.
Oversee and ensure the production of thorough and accurate test plans that address all of the project specifications.
Management experience demonstrated ability to multitask, establish priorities and meet tight deadlines.
Developed ability to understand a very complex and highly integrated environment, and prioritize multiple testing streams concurrently.
Validated Mainframe systems for type of data and Mortgage file set. Client : Arab National Bank
Project Name : Finacle Core
Environment : Windows XP, Internet Explorer 7.0, 6.0 and Mozilla fire fox 2.0 Tools Used : HP Quality Center, QTP 9.1,Load Runner 8.0. Team Size : 12
Role : Test Analyst
Project Description:
Arab National Bank is a leading banking service provider specialized in Institutional/Government Payment and banking products. Arab National Bank offers a broad range of innovative Credit Card options, reward choices, retail commercial and Investment banking options. Core Banking System application that I was involved in testing during this project allows the bank to migrate to a newer core banking system Finacle 10.1 (a product from Infosys) from the legacy system Bank master (A product of Kindle). Major modules were “RBG”, “Marketing”, “CBG”, “SI”, “Term Deposits” and “Lending” as part of UAT testing Responsibilities:
Designed and developed QTP automation test scripts for various modules to aid in QA and UAT regression testing.
Ensure smooth execution of automation script runs for all software scheduled and service releases.
Maintain automation scripts to account for functionality changes, defect fixes and workarounds.
Communicate with QA and other teams to resolve automation script failures.
Communicate with Account/QA team to ensure correctness of automation requirements.
Discuss task dependencies, priorities and time estimates for automation projects with team lead.
Verify automation run results manually and send out automation report to various teams.
Escalate functional issues by following standard QA reporting protocols.
Demonstrate intermediate level of HP Load Runner automation scripting.
Understand complex back end systems and automation’s role in testing these systems.
Suggest improvements, optimizations possible in current automation process, scripting standards and documentation. Client : Citi Bank Japan
Project Name : Oscar
Environment : Windows XP, Internet Explorer 7.0, 6.0 and Mozilla fire fox 2.0 Tools Used : HP Quality Center.
Team Size : 13
Role : Test Analyst
Project Description :
Citi Japan application is migrating from Siebel CRM to Oscar, Oscar is an application which handles all the functions of a Seibel CRM. It has all module of Banking, CRM, SMS and DWH module. The data migrated has been done for both English and Japanese. Service Management System (SMS) is a web based application delivered through the common platform of OSCAR. SMS is a consolidated system for recording, queuing, and working on customer requests for both the front and back office. SMS is a Citibank developed customer request management system, which processes service requests using workflow, and records customer contact history. This describes the Service Management System and explains its functions which offer customer with one stop shopping for all financial needs with online approval (where relevant).
Prevent repeat request for information that the bank already has access. Responsibilities:
Identified Scenarios for Test Case Preparation for Service Request Management & Investment Charge Maintenance.
Prepared traceability matrix in Quality Center mapping all the business requirements with the Test Scripts.
Identified Scenarios for Test Case Preparation for Service Request Management & Investment Charge Maintenance.
Executed Test cases for Service Request management
Data migration from CRM to OSCAR
Ensured that a quality product is produced by thoroughly testing all objects comprising the application prior to delivery to our clients.
Created system test strategies and test plans, and maintain existing plans to keep them current.
Provided input and estimates of task completion times.
Reviewed Detail Design specifications and unit test plans for content and accuracy.
Participated in Detail Design Sessions/Reviews and Unit Test Plan Reviews.
Monitored and maintained adherence to software standards.
Effectively communicated problems/issues with the project team. Client : Trumpet, USA
Project Name : Affinity Mobile
Environment : Win XP, Mozilla Firebox, Internet Explore 6.0 Tools Used : HP Test Director
Team Size : 11
Role : Test Engineer
Project Description:
Mobile launched in collaboration with Sprint mobile presently known as Trumpet mobile in US market. Mobile features a prepaid Family Plan facility where for a Group; one of user will act as superior in controlling the other mobile privileges in the family. Mobile features additional Value Added Services like WESTERN Union Money Transfer facility to any member. Tested the mobile handset functionality. Responsibilities:
Identified Scenarios for Handset Operation.
Maintain thorough understanding of products, services and features in order to meet testing needs.
Respond professionally and communicate effectively at all times to defect calls and provided exceptional support.
Collected information to analyze and evaluate problem/incident tickets, performing setups and duplication of customer reported issues.
Monitor, progress, and resolve incidents whilst ensuring test satisfaction by proactive updates, frequent contact and escalation where necessary.
Keeping up to date with the current standard procedures Client : Drugstore, USA ( http://www.drugstore.com) Project Name : Pick color functionality for beauty.com Environment : Windows XP, Internet Explorer 7.0, 6.0 and Mozilla fire fox 2.0 Tools Used : HP Test Director 8.0
Team Size : 7
Role : Test Analyst
Responsibilities:
Participated in and supporting a range of quality engineering and testing activities related to ongoing product improvement and new product development.
Worked with onsite teams to gain understanding of business requirement to test new functionality of our products.
Performed all aspects of verification, including functional testing, regression testing, performance testing.
Analyzed test results, open defects and retest bug fixes in a timely manner.
Reported the progress of testing activities to QA Test lead.
Participated in QA team meetings and release demos. Client : Drugstore, USA ( http://www.drugstore.com) Project Name : Endeca internal Search for Drugstore.com Environment : Windows XP, Internet Explorer 7.0, 6.0 and Mozilla fire fox 2.0 Tools Used : HP Quality Center
Team Size : 5
Role : Test Analyst
Project Description:
Drugstore.com has licensed Endeca’s Information Access Platform to power their search on www.drugstore.com and www.beauty.com In addition to these sites, Drugstore.com, powers searches for several partner sites like Revolutions health and Len’s mart. Endeca Professional Services works with Drugstore.com’s IS group to execute the GoLive Implementation. Responsibilities :
Carried out System Integration and exploratory Testing.
Performed database testing tasks in SQL using Toad.
Extensive hands on interaction with large Database management systems.
Demonstrated, in depth knowledge of Database architecture and administration.
Fully analyzed issues in most critical Oracle databases backend systems.. Client : Onspec
Project Name : Steerprise
Environment : Win XP, Mozilla Firebox, Internet Explore 6.0. Tools Used : HP Test Director
Team Size : 5
Role : Trainee – Testing
Responsibilities:
Worked with the client and operations coordinator in preparing and maintaining implementation plans / schedules for each client.
Facilitates all client meetings and publishes meeting minutes accordingly.
Delivered weekly / biweekly progress reports to management and their assigned clients.
Educated clients on the value derived from Training and/or Implementation Consulting Services.
Worked with clients to structure Training Plans to meet their business needs and/or capability gaps.
Provided guidance and support to clients as it relates to migrating client data, system configuration and reporting. Project Description:
ERP Order Management handles the creation, maintenance, shipping and invoicing of your customer orders for goods and services. It efficiently accepts orders from a variety of inputs and prices items from a wide choice of discount and markup rules.The user’s task is kept simple because the process may be customized to the individual’s needs. Client : ESPN, USA
Project Name : Mobile ESPN
Environment : Win XP, Mozilla Firebox, Internet Explore 6.0. Tools Used : HP Test Director
Team Size : 5
Role : Test Engineer
Responsibilities:
Lead testing updates in all client discovery meetings, defining product features and strategies.
Interface with the design and engineering teams to create a spectrum of test concepts and estimate their data association.
Estimate hours required to complete UI and Functional testing for upcoming projects.
Communicate testing approach to clients, design team, project managers, developers, and QA Lead. Project Description:
ESPN with collaboration with Sprint Mobile has Launched Mobile video phones for American sports Fans to check the latest live score during the American Football Season. ESPN Web portal allows User to surf through the PLAN and PHONES available. Work Areas
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