**** ********* **., *********, ** ***** 262-***-**** (Cell)

KRISTEN CHRISLER

Employment Objective

To secure a position in human or customer services, effectively utilizing my case management and customer service expertise.

Qualifications

Extensive experience in the Service Industry:

As a client and family advocate via case management, community service and preschool teaching positions

Customer service for the hospitality industry

Professional Experience

Galiotos Restaurant, Cedarburg, WI (04-09 to Present); Prime Minister Restaurant, Thiensville, WI (03-03 to 09-09); and Riversite Restaurant, Mequon, WI (02-09 to 05-10) Customer Service (03-03 to Present)

Great interpersonal skills, friendly, team player, dedicated to excellent customer service. Used leadership skills to train waitstaff and work cooperatively with other staff. Kinderhaus Preschool and Daycare, Germantown, WI (06-07 to 05-08) Preschool Teacher

Facilitated and maintained a safe, caring environment for children ages newborn to six. Key responsibilities included providing lesson plans for the children, directing social activities, and overall facilitating a positive learning environment.

Salvation Army, Madison, WI (01-02 to 02-03)

Case Manager

Provided comprehensive case management services for up to 8 families. Accomplishments include:

Performed intake screenings and services assessments

Developed and implemented service plans including monitoring the progress of client goals/accomplishments and documentation of client data in accordance with state standards

Identified shelter and obtained housing assistance

Liaison for multiple agencies – Social Services, Transitional Housing, Workforce Development, and employment agencies

Middleton Outreach Ministry, Madison, WI (11-01 to 01-02) Office Manager

Office management responsibilities included administrative functions, intake of clients, and recruiting volunteers

Dungarvin - Wisconsin Inc., Madison, WI (06-01 to 12-01) Community Support Manager

Managed three assisted living homes for developmentally disabled clients during normal hours and in emergency situations. Accomplishments included:

Evaluated clients and developed/implemented treatment goals for clients, including medication management and supervising self-care and daily living routines 1835 Granville Rd., Cedarburg, WI 53012 262-***-**** (Cell)

Supervised a staff of 10 over a 24-hour coverage period for each home

Managed daily operations including budget analysis/verification, and authorization for monthly client allotments, and audited individual/household accounts

Initiated and maintained communication with multiple agencies Joining Forces for Families, Madison, WI (03-01 to 06-01) Social Work Intern

Primary responsibilities included performing intake screenings and services assessments, developing and implementing treatment goals for clients, participating in intervention planning, and conducting home visits and follow-up assessments to ensure continuity of care. National Guardian Life Insurance Company, Madison, WI (11-98 to 03-01) Supply Specialist

Managed office supplies and materials including the revision and purchasing of marketing materials as well as the development of collateral materials

Maintained accurate inventory records

Collaborated with office personnel to ensure quality service

Communicated with other professionals in the community Creative Community Living Services Inc., Madison, WI (08-99 to 05-01)Part -Time Residential Coordinator

Initiated tailored support to clients with developmental disabilities

Provided direct support in teaching daily living skills and facilitating community routines; performing various teaching modalities with clients; and promoting adult choices and personal independence.

Pat’s Preschool, Rhinelander, WI (05-95 to 08-96)

Facilitated and maintained a safe, caring environment for children ages newborn

Provided lesson plans for the children

Directed social activities

Facilitated a positive learning environment

Education/Professional Development

Medical Billing Certificate, 2005

Social Work Training Certificate, Department of Regulation Licensing, State of WI, 2001 Social Work Certification Classes, Upper Iowa University, Fayette, IA, 2000 B.S. in Psychology, University of Wisconsin-River Falls, River Falls, WI, 1995 References

Available Upon Request