Post Job Free

Resume

Sign in

Management Customer Service

Location:
Corpus Christi, TX
Posted:
November 20, 2016

Contact this candidate

Resume:

Jesse G. Luna

**** ***** **

Corpus Christi, Texas 78414

Mobile 361-***-****

Email – acxku5@r.postjobfree.com

CAREER SUMMARY

Experienced management professional with significant Healthcare Facility/Operations management experience. Successfully implemented predictive, preventative and corrective maintenance procedures that resulted in thousands of repair and energy savings dollars. Expertise in HVAC, energy management, plant management, project and operations management. Adaptable leader who is effective in team environments or working alone. Excellent communication skills-experienced public speaker and instructor.

EMPLOYMENT HISTORY

2013-Present Facility Manager, HCA Bay Area Hospital

Responsible for 4 Corpus Christi Medical Center healthcare facilities totaling 400,000 square feet. Managed environment of care for compliance with both CMS and Joint Commission Standards. The 2015 Joint Commission visit at my facilities resulted in zero findings in both Environment of Care and EOC documentation. We were also awarded three best practices in our EOC documentation. I managed energy initiatives to reduce cost and remained on the top 10% of HCA energy efficiency list. Conducted cost analysis of projects and worked with Finance Dept to insure rapid return on investment on both capital and expense budgets. Exceptional mechanical aptitude, managed contractor negotiations, and monitored contractors for sense of urgency and high quality of work. Developed direct reports to insure high levels of performance and monitored performance through self-developed metrics. Chairman of Utilities Sub-Committee member of Infant Security Sub-committee, Co-chair of Safety Sub-Committee.

2010-2013 Director, Western Division, Site Maintenance Signal Point Systems

Defined Division Vision and Mission statements. Implemented new methods to track technicians and schedule PM’s to meet contract requirements. Managed customer expectations, improved profitability to double digits, controlled cost for an area encompassing a quarter of the nation and over 8000 cell sites.

Responsible for coordinating Regional Managers handling HVAC and Generator preventive maintenance technicians.

Overseeing and insuring compliance with contract requirements.

Maintaining relationships with multiple customers.

Responsible for fiscal planning, budgeting, R&M budgets, profitability, recruiting, and contract negotiations.

Responsible for training new Regional Manager trainees.

2005-2010 Owner/President, Allways Cool A/C, Inc.

Began company by myself and built it into a million dollar yearly revenue corporation in the span of 2 years.

Responsible for fiscal planning, budgeting, P&L analysis, profitability, recruiting, contract negotiations.

Sales force management, motivation, mentoring, training and if necessary, replacement to meet company goals for revenue, profit, and customer service.

Administration of performance contracting for various facilities maintenance contracts.

Directed HVAC operations for quality, design and energy management.

Directed safety, EPA and OSHA programs.

Human resource management, safety training, operations team management and marketing.

2003- 2005 General Manager, Service Experts, Mathews Heating and Air Conditioning.

Attained all corporate goals for revenue, lowering cost and maximizing EBIT.

Responsible for fiscal planning, budgeting, P&L analysis, profitability, recruiting and quality control.

Sales force management, motivation, mentoring, training and if necessary, replacement to meet company goals for revenue, profit, and customer service.

Directed safety, EPA and OSHA programs.

Track and identify competition and market share to make adjustments to sales and marketing to achieve goals.

Audit energy management contracts to verify cost savings.

1996 – 2003 Whataburger, Inc., Corpus Christi, Texas. Director of Facilities

Implemented numerous programs that saved millions of dollars in energy usage and updated the footprint of the restaurants. Built a corporate maintenance staff that helped rebuild the image of the chain. Implemented processes to streamline capital expenditures and maximize ROI.

Responsible for fiscal planning, budgeting, mission statement formulation, policy formulation and implementation, R&M analysis, quality control, human resources, and safety.

Implementation of preventative and predictive maintenance programs for over 250,000 square feet of restaurant facility space.

Directed, OSHA, EPA, HACCP and ADA compliance programs.

Negotiated contracts for local and regional vendors.

Directed energy management systems and initiatives.

Directed all maintenance operations both in house and sub-contracts.

Managing restaurant remodels, budgeting capital expenditures, scheduling subcontractors on remodel and rebuild projects, contract negotiations, value engineering, landscaping, janitorial, plant operation, return on investment calculations, real estate negotiations and cost analysis for 420 company owned restaurants across South Texas also comprise duties.

1990 - 1996 Johnson Controls, Inc., Corpus Christi, Texas. Operations/Project Manager

Opened new branch office in a new market and developed business and revenue streams that resulted in an average yearly revenue of over one million in the first year of operation

with double digit profitability.

Duties included formulation of Vision statement, P&L analysis, sales management, cost analysis, manpower loading, cost projections, re-estimates, budgeting, performance contracting, and resource management.

Directed safety, EPA, OSHA and NFPA programs.

Directed Central Plant operations in health care and educational facilities to meet performance contracting requirements.

Directed energy management in health care and educational facilities.

Assisted numerous health care facilities in central plant preparation for JCAHO accreditation inspections.

Oversaw central plant operations and preventive maintenance for facilities with over 500,000 square feet while meeting budgets.

Duties also required me to travel and manage projects throughout South Texas and Mexico.

1985 - 1990 Johnson Controls, Inc., San Antonio, Texas. Application Engineer.

Duties included designing pneumatic and electric HVAC control systems. Designing security, fire and energy management systems for airports and office buildings were primary responsibilities.

Designing and managing central plant operations systems in hospitals, schools, and office bldg environments.

Developing energy management software and systems for a variety of digital controllers also comprised duties.

EDUCATION

1996 Zenger Miller, Corpus Christi, Texas.

Studies included frontline leadership, improving job performance, and communicating more effectively.

1992 Johnson Controls Training Institute, Milwaukee, Wisconsin.

Interpersonal Skills Development for Professionals Course.

Studies included management of personnel and resources.

1991 Johnson Controls Training Institute, Milwaukee, Wisconsin.

Multi-Project Management Institute.

Studies included cost projecting, budgeting, management principles and subcontracting methods.

1987 Johnson Controls Technical Institute, Milwaukee, Wisconsin.

Systems Engineer.

Studies included designing software for Energy Management Control Systems and interface to building mechanical and thermal systems.

1986 Johnson Controls Technical Institute, Milwaukee, Wisconsin.

Application Engineering.

Studies included design and value engineering of building mechanical and thermal storage systems, various types of HVAC control systems, and commercial fire and security systems.

1985 Johnson Controls Technical Institute, Milwaukee, Wisconsin.

HVAC Basics.

Studies included heating, ventilation and air conditioning basics, proper mechanical systems to use for specific applications and proper sizing of these systems.

1983-1985 University of Texas San Antonio

Electrical Engineering

SPECIAL SKILLS

Thorough knowledge of heating ventilation air conditioning mechanical systems, operation, control systems, and recharge requirements.

Complete knowledge of HVAC refrigerant systems, exhaust fans, ice makers, post mix/pre-mix drink stations, and POS systems.

Extensive knowledge on centrifugal chillers, boilers, compressors, heat exchangers, pumps, hydronic systems, cooling towers, and their control strategies.

I am familiar with NEC, NFPA, plumbing, and mechanical codes.

Expertise in central plant operations, variable speed drives, implementation of preventative and predictive maintenance schedules and operating energy management control systems.

Fluent written and oral skills in Spanish.

AutoCad and Energy Management computer skills; Microsoft Office, Lotus Notes.

Extensive Project Management and Project coordination skills, thorough construction knowledge; computer literate, familiar with electronics and was licensed as a Fire Alarm Technician with Johnson Controls.

Certified to install, service and repair Generac emergency generators.

Certifications

Currently working on attaining my Certified Facility Manager Certification

EPA Universal Certification for refrigerant recovery.

Licenses

TACLA023329E Texas Contractors Heating Ventilation Air Conditioning License



Contact this candidate