Customer Service Data Entry

Mellisa K. Shaw

**** ********** **** 218-***-****

Duluth, Minnesota 55811 ********@*****.***

OBJECTIVE

Office/Customer support position where my strengths in communications, data entry, record keeping, research and problem solving, and basic administrative duties will be of value.

HIGHLIGHTS OF QUALIFICATIONS

Excellent multi-tasking abilities; able to meet or exceed deadlines with ease

Utilizes strong organizational skills to increase daily productivity and streamline work flow

Possesses strong communication skills and desire to provide excellent customer service

Proficient in MS Word, Excel, Outlook and 10-key data entry and charting

Typing rate is a minimum of 45 w.p.m.

RELEVANT EXPERIENCE

Office Support

Created and maintained production charts, a variety of reports related to aircraft cost, inventory and employee work schedules

Processed aircraft build paperwork to gain a Certificate of Airworthiness on each aircraft produced

Reviewed aircraft documents, in detail, throughout all stages of production; researched and solved issues as they arose

Customer Service

Helped facilitate any changes to customers custom built specifications on an aircraft

Developed strong working relationships with vendors while ordering a variety of parts and supplies thus satisfying inventory needs

Worked cooperatively with all departments in an aircraft production company to exceed customer expectations while providing quality aircrafts

Supervision

Successfully completed on-going training sessions related to effective employee management and communication skills

Supervised a team of 5 professionals in a busy office/manufacturing setting

Developed and implemented successful new work strategies that resulted in increased productivity and delivery of parts

EMPLOYMENT HISTORY

Fiberglass Lay-Up Technician, Cirrus Design Corporation; Duluth, MN 1999-2000

Production Control Specialist, Cirrus Design Corporation; Duluth, MN 2000-2009

Laundry Room Attendant, Best Western Plus; Duluth, MN 2011-Current

EDUCATION

Denfeld High School Duluth, MN

General/Diploma 1989-1991

Lake Superior College Duluth, MN

OTA/Basics 1995-1998

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