Customer Service Microsoft Office

John Mckenzie

Fayetteville, NC *****

acxkrh@r.postjobfree.com - 910-***-****

WORK EXPERIENCE

Sales Associate

Macy's - Raleigh, NC - August 2011 to November 2014 Opened and closed the store, which included counting cash drawers and making bank deposits. Maintained visually appealing and effective displays for the entire store. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Reading Upc Codes and Unloading the truck and operating a conveyor belt. Staff training and development

JC Penny - Raleigh, NC - March 2009 to 2011

Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Trained new employees on company customer service policies and service level standards. Unloaded and stocked the floor within limits of deadlines.

EDUCATION

High School Diploma in Algebra, English, Biology, Clinical Chemistry and Microbiology Overhills High School - Fayetteville, NC

2012

SKILLS

Microsoft office (10+ years), Microsoft word (10+ years), Customer Service (9 years), computers (10+ years), Construction (4 years), driving (4 years), Human Resources (5 years), Data Entry (2 years), Employee Relations (4 years), Inventory (4 years), Logistics (4 years), Management (2 years), Training (4 years), Quality Control (2 years), Communication (10+ years), Typing (10+ years), Research (10+ years), problem solving (10+ years), Problem Resolution (10+ years), public speaking (3 years), Windows (10+ years), Painting (3 years), Cash Register (5 years), Cash Handling (5 years), Microsoft PowerPoint (3 years), Microsoft Excel (2 years), Microsoft Excel (2 years), Forklift operation (2 years), phone skills (3 years), service (10+ years), filing (3 years), Medical Terminology (1 year), cooking (4 years) CERTIFICATIONS

leadership assesment competitive

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