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FLAVEL B. ROGERS

MHSA, BSN, RN

*** ****** ***** ********, ** 17512

717-***-**** • acxkpv@r.postjobfree.com

CAREER SUMMARY

Over 20 years of progressive administrative healthcare experience with a record of demonstrated ability in the following areas:

x Development and implementation of policies and procedures with emphasis on Infection control, Quality Improvement and Joint Commission standards x Budget development and financial responsibility

x Management of fiscal, human, and material resources x Revenue and operational audits

x Design and implementation of structural processes necessary to accomplish start-up projects and community events

x Equipment evaluation, acquisition, maintenance and inventory for Surgical Services and Anesthesia Department systems

x Development for Surgical Services expansion projects x Extensive knowledge regarding compliance with Regulatory and Accreditation agencies PROFESSIONAL EXPERIENCE

Practice Manager (Duke St. Office), Southeast Lancaster Health Services, Lancaster, PA 5/2015 to Present Managed second largest practice/site for health center with more than 22,000 patients and over 80,000 visits annually. Oversaw all aspects of Duke St. health center business and administrative functions including medical and dental services, clinical support staff, and patient services (scheduling, referrals, and medical records). Site includes a budget in excess of $4MM and more than 60 staff. Accomplishments include:

• Successful implementation of Open Access appointments each Saturday with up to 36 patients seen.

Surgery Center, Administrator (Interim), - Reading Endoscopy Ctr, United Surgical Partners Int’l 10-12/2013 Provided consultative expertise with the Surgery Center’s Department of Health survey process and successful compliance with the Department of Health Survey.

• Held/maintained administrative responsibilities until The Surgery Center closure. Clinical Value Analysis Coordinator, Reading Hospital & Medical Center, Reading, PA 2/2012- 4/2013 Reports to the Director of Purchasing – accomplishments include: x Functioned as a liason between Materials Management and the Clinical departments in product selection and standardization to reduce supply cost by more than $2MM. x Reviewed, and recommended alternative against current products to identify opportunities in reducing cost while maintaining quality.

x Facilitated the direction of the hospitalwide Clinical Value Analysis Teams by providing data and financial analytics through benchmarking, and hospital data base. x Provided a monthly power point presentation of savings initiative to hospital leadership. 2

Patient Safety Manager, Veterans Health Administration, Coatesville, PA 2009- 2012 Reports to the Director of Quality Improvement and Hospital Medical Director Initiates the implementation of Continuous Quality Improvement, Patient Safety, and organizational improvement programs.

x Coordinated and managed the Facility wide Patient Safety Programs x Monitored, and tracked, incidents related to patient care and safety initiatives, provided feedback and recommendation to Department Directors as necessary x Collected, analyzed, trended and prepared data report to top Management regarding quality measures and compliance with VISN’s performance management strategic plan x Assumed primary responsibility for all Patient Incident Report tracking, leads RCA activities, and other safety reviews within the Hospital

x Provided action plan/recommendation related to VHA directives and Patient Safety Alert/Advisory

x Planned, scheduled, and facilitated all functions of the Patient Safety Rounds with emphasis on infection control and patient care and patient safety x Active member of the RME Executive Board, and conducted monthly RME rounds x Conducted performance evaluation review for the SPD dept. twice a year x Provided training and support to various departments related to Joint Commission continuous readiness survey initiatives

x Participated in the review, development, and implementation of policies and procedures in compliance with VHA directives

Clinical Services Administrator, Family First Health, York, PA 2008- 2009 Reports to the Chief Operations Officer. Responsible for the clinical and Nursing functions of five federally funded clinics providing Medical and Dental services. Other responsibilities include: x Developed and implemented policies and procedures x Monitored the utilization of fiscal, human and material resources x Ensured compliance with Federal, State, and Grant funded requirements x Planned and implemented staff continuing education programs x Participated in Community outreach programs

x Review improvement tools and methodology utilized in patient quality care measures Administrator, The Physicians’ Surgery Center, Lancaster Gen. Hosp., Lancaster, PA 2007-2008 Reports to the Board. A contracted position responsible for the start-up project of a free standing Ambulatory Surgery Center, from facility construction to its completion and successful Department of Health inspection and opening in Oct.’07. Other responsibilities were:

x Monitored the facility construction project from inception to completion in compliance with Regulatory Agencies

x Responsible for instrument, supply, and equipment evaluation, contract, and acquisition x Responsible for the acquisition of physical requirements for the facility x Responsible for the development and implementation of policies and procedures related to Surgical Services and infection control

x Conducted a marketing ad for staff recruitment

x Negotiated, developed, and implemented a comprehensive employee benefit package x Evaluated and implemented a Health Information infrastructure for the Surgery Center x Coordinated a successfully completion of Medicare certification for the Surgery Center x Completed contract negotiation and agreement reimbursement with various Healthcare Insurance Organizations

x Conducted and provided monthly financial update report during Board meetings Nurse Administrator, GLASGOW MEDICAL CENTER, ASC, Newark, DE 2002-2007 Reports to the Chief Operating Officer. Responsible for all administrative aspects of the Surgical Center ncluding: x Responsible for all activities related to facility accreditation x Primary contact person responsible for compliance with Regulatory Agencies 3

x Conducted Quality Improvement Initiatives

x Responsible for all Risk Management programs

x Performed frequent rounds to physician’s offices to improve relations and scheduling concerns x Monitored and review the credentialing process

x In collaboration with the Nurse Manager, provided input in the hiring process and disciplinary action

x Wrote an article in the Surgical Magazine with emphasis on the contributions of an RN as an OR Materials Manager

Manager Perioperative Support Services, Alfred I. Dupont Hospital for Children, Wilmington, DE 1999- 2002 Reports to the Administrative Director of Surgery/Anesthesia/ and Critical Care. Charged with the responsibility of providing support services to the Operating Room and Anesthesia Departments with emphasis on Infection Control protocol including:

x Development/Control of budget related to surgical instruments and equipment. x Responsible for decontamination and sterilization of surgical instruments and supplies for the operating room and anesthesia department.

x Provided Infection Control and other educational in-service to OR personnel to ensure knowledge on current techniques and maintaining competency

x Scheduled and monitored the preventative maintenance program for all OR equipment x Provided the coordination and implementation of OR policies and procedures that impacted on other areas of the hospital.

x Scheduled and performed annual inventory on all surgical instruments and equipment in conjunction with vendors and the SPD dept.

x Worked in collaborate with vendors and sales representatives in order to maintain an efficient work flow on supplies and adherence to contract negotiations and agreements. x Effectively and efficiently managed the utilization of personnel, equipment and products in the surgical dept.

Regulatory Compliance Officer, Crozer-Chester Medical Center, Taylor Div., RidleyPark, PA 1997-1998 Reports to the Vice President for Support Services. Charged with the responsibility of developing and implementing the hospital’s Risk Management and Quality Assurance programs. Worked closely with in-house legal counsel to protect and minimize loss of hospital assets. Collaborated with medical staff and hospital departments in the oversight of quality improvement initiatives. Selected accomplishments and additional responsibilities included: x Minimized legal exposure and scope of claims through proactive intervention. x Involved in the review of tort claims

x Review JCAHO standards and brought facility into full compliance. x Developed and implemented Improvement Processes that resulted in a comprehensive reporting and better communication between hospital divisions. x Revised and implemented a competency checklist defining scope of responsibility for licensed professional staff.

x Established an action plan in preparation for Joint Commission Survey and carried out an internal audit to test plan design. Achieved a score of 94 out of 100. Medical Auditor, Albert Einstein Healthcare Network, Philadelphia PA 1995-1997 Position reported to the Director of Internal Audit. Charged with responsibility for conducting audits on 15 clinical and various non-clinical departments. Reviewed hospital departments to determine compliance with regulatory agencies and standard administrative practice. Selected accomplishments and additional responsibilities included: x Initiated and implemented an audit test that reflected Medicare requirements and insured compliance with Medicare billing requirements.

x Through the implementation of a comprehensive audit system, identified areas that resulted in an action plan to achieve full compliance.

x Conducted financial and utilization audit for the different departments of the hospital 4

Director of Nursing, St. Christopher’s Hospital for Children, Philadelphia, PA 1992-1994 Reports to the Vice President of Patient Services. Responsible for a budget in excess of four million dollars and 170 full time equivalents. Charged with administrative responsibility for 120-bed medical/surgical unit, 8-bed Hemodialysis area and 7 Ambulatory clinics. Participated in long-range strategic plans. Developed policies and procedures for the Nursing Department. Provided guidance and direction to Nurse Managers in their clinical responsibilities.

Selected accomplishments and additional responsibilities included: x Reduced utilization of patient days by over 30% through the establishment of a multi-disciplinary discharge-planning group.

x Initiated the development of three certification courses and presented these courses to the professional nursing staff of approximately 400 full time equivalents on an ongoing basis. x Developed better communication and awareness between physicians and the nursing staff through the establishment of a joint committee.

PRIOR EMPLOYMENT EXPERIENCE

Held the positions of Staff Nurse, Assistant Nurse Manager and Nurse Manager. EDUCATION

M.H.S.A., Healthcare Administration, St. Joseph’s University, Philadelphia, PA B.S., Nursing, Philippine Women’s University Manila, Philippines CERTIFICATIONS

Basic Life Support

PROFESSIONAL LICENSURE

Registered Nurse, Delaware

Registered Nurse, PA

PROFESSIONAL AFFILIATIONS

American Nurses Association Delaware Nurses Association American Society of Perianesthesia Nurses Association of Operating Room Nurses PUBLICATIONS/PRESENTATIONS

Ambulatory Surgery Magazine

NOTEWORTHY

Languages: English, Tagalog

Computer: PC/MAC, IOS, WINDOWS, MS OFFICE Products (Word, Excel, PowerPoint, Outlook, etc.), EHRs: Centricity, EPIC, Advantx

References Available Upon Request

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