Melissa R. Fox

Ashburn, VA

347-***-****

acxkmy@r.postjobfree.com

Summary

Experienced Project Manager/Event Manager in charge of client experience/executive briefing centers to

advance large-scale opportunities. Strengths include coordination of multiple and complex details across

several projects with various timelines. Proven experience in analyzing and identifying problems

independently, resolving discrepancies, recommending solutions to support organizational objectives,

extremely client-focused, builder of trusted relationships, excellent discretion and judgment, facilitation skills

and overall attention to detail.

Experience

Apple Inc.

Senior Briefing Development Specialist

New York, NY January 2006 to October 2015

Created refined agendas for meetings/executive briefings with the focus on customers needs that

generated $236M in revenue.

Strategized long-term account development plans with field sales staff to resolve customer

challenges to enhance sales and build relationships.

Collaborated with internal senior executives on customer issues to ensure they were up to speed at

all times.

Facilitated effective discussions in internal meetings and special events.

Moderator of executive briefings to obtain effective interaction and exchange of ideas. Identified leads

to assist in uncovering and establishing new and/or long-term business potential.

Secured subject matter experts for target audiences in executive briefings and meetings.

Documented customer business issues and follow-up correspondence. Translated customer

feedback and created detailed summary reports to internal stakeholders.

Generated timely updates to internal constituents and subject matter experts that were essential to

execute successful meetings/briefings.

Maintained complex calendars and schedules for all meetings and events.

Served as the first point of contact for program business (i.e., customer meetings, customer training

and internal events) at the organizations briefing center located in New York, NY and Boston, MA.

Launched and successfully managed the briefing center in Boston, MA for while simultaneously

managing the New York facility.

Provided critical insight and logistical expertise for the build-out of two briefing centers.

Acted as Facilities Manager in addition to performing my briefing responsibilities that lowered the

company budget for additional headcount.

Successfully managed the budget for New York City and Boston by adhering to monies allocated by

selection of cost effective vendor management.

Organized, led and participated in weekly meetings and forecast calls to ensure management was up

to date on all programs/briefing activities.

Shared best practices and other pertinent information/experiences to support my colleges in

successful management of their centers.

Acted as an Ambassador to the program to support the needs of internal colleagues, customers,

vendors, and contractors.

The Downtown Conference Center

Senior Conference Planning Manager

New York, NY December 2004 December 2005

Head of Conference Services and Facilities Management with five direct reports.

Coordinated all logistics for all Financial District events.

Supervised and offered innovative guidance/ideas to team members to ensure customer needs were met

and internal operations were in a constant state of readiness.

Managed extensive and complex calendars.

Planned and coordinated meetings and special events that resulted in repeat business.

First point of contact for incoming communications (emails, mail, telephone calls and received visitors

Proven record of reliability, tact, diplomacy and discretion in handling sensitive and confidential essential

matters

Facilitated smooth communication between departments demonstrating leadership to maintain credibility,

trust and support with other senior management staff.

Consultant

Events Consultant, Warner Music Group & Consultant, JPMorgan Chase

New York, NY September 2004 to November 2004

Special Assistant to the Events Director.

Maintained budget database by tracking all expenditures to stay within allotted funds and continually sought

avenues to save the company money.

Supported the Vice President, Corporate Events Management and Protocol Department with domestic and

international investment banker events.

Sprint Communications Company

Event Manager, Applied Technology Center February 1996 to June 2003

Falls Church, VA & New York, NY

Main point of contact to schedule all customer and internal events.

Implemented marketing strategies to promote usage of the center.

Supported sales in planning quality events while ensuring objectives set forth were met successfully.

Organized and moderated hundreds of successful client briefings and internal meetings.

Identified appropriate discussion leaders to meet the customer objectives that resulted in closed business

opportunities and continued partnerships.

Experienced and comfortable in delivering opening and closing presentations.

Major contributor to the success of trade shows.

Technology Skills

Mac OS X El Capitan, Windows OS, Microsoft Office, iWork, iLife, FileMaker Pro, Savant Systems.

Affiliations

Association of Briefing Program Managers - Completed Core Competencies Program for Event

Management

Volunteer for Christmas in April for three years

Volunteer in Virginia/Washington, DC for Whitman Walker Clinic for six years

Marketing Manager/Event Planner for DAF Entertainment Group Northern Virginia

Member of various Event Planner/Manager Meeting Groups on LinkedIn.

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