**** ******** ******

Philadelphia, PA *****-****

Cell: 267-***-****

acxkjf@r.postjobfree.com

CHER A. YUCALEVICH

SUMMARY

Mid career Administrative Support Professional with a strong background in government offering a mature business prospective and a broad skill set in Clerical and Customer Service fields. Proficient in Windows, Microsoft Office Suite, Lynx, TDIS OS, CAS, Q-Flow, Cannon Copier/Scanner, Fax, 10-Line phones, 10-Key Calc.

experience

Philadelphia Career Link Professional Development JULY 2016 – PRESENT

CGI FEDERAL APRIL 2010 – JULY 2016

U.S. Department of State, Philadelphia Passport Agency

Passport Support Associate II

Communications Section

Clearance: Secret

Customer Service, Hospitality, Reception, File Management, Data Entry of passport applicant information into government computer systems. Generated statistical reports, processed applications and documentation, copied documentation. Typed and mailed letters to applicants. Received and processed email requests from applicants. Organizing, alphabetizing and filing applications with associated documentation into the Communications filing system, performing file maintenance, pulling and assigning files to contract and government personnel, maintaining file logs in Excel spreadsheet. Accepted and applied payments, performed Cashiering duties as requested by the Cash Room Supervisor. Processed incoming applicant mail responses, sorted and batched applications. Created spreadsheets in Excel, documents in Word, slide presentations in PowerPoint.

Accomplishments

Attained Senior Member of Staff status in 2015

Received official recognition as a significant contributing contract team member by government supervisor

Granted Secret Clearance by the Department of State

Successfully lead the public counter Reception team as Primary Information Agent

Attained Passport Acceptance Agent Certification

Created, wrote and designed in-house training manuals

Selected by the Communications Supervisor to train and mentor new hires

Accounting I

Cashiering and Processing Sections

Clearance: Confidential

Accepted and applied payments in government computer systems. Caught and corrected payment errors. Designed and maintained Cashier logs, reports and tracking sheets in Excel. Typed letters to applicants with payment issues and letters to applicants with non-payment related issues. Processed applicant responses received via the mail.

Filing, sorted and batched applications, scanned applications, photographs and documentation.

Accomplishments

Promoted to Passport Support Associate II, Communications Section in May 2015

Maintained a 95% error free rate, consistently caught and corrected payment and notational errors of Government Adjudication Specialists

Selected by the Cash Room/Communications team supervisor to be trained in and perform Communications duties

Successfully completed Communications team tasks such as file management and typing letters to applicants

RANDSTAD USA APRIL 2008 - APRIL 2010 U.S. Department of State, Philadelphia Passport Agency

Temporary Passport Support Associate I

Clearance: Confidential

Processed applications and documentation received via mail and through the public counter. Scanned and copied applications and applicant documentation. Data Entry of passport application information into the Travel Issuance Document System. Reviewed and corrected or enhanced photographs submitted with applications. Performed quality control and assurance duties related to the processing of completed passport books. Ensured applicant documentation was mailed to the correct applicant. Passport book printing.

Accomplishments

Performed above set production standards

Promoted to full time permanent contract staff position in 2010

New Horizons Computer Learning Center Job Placement NOV 2007 – APRIL 2008

Attending New Horizons Computer Learning Center SEPT 2007 – NOV 2007

DORLAND HEALTHCARE INFORMATION AUG 2004-SEPT 2007

Data Entry Associate

Responsible for data entry, management and administration of physician, medical practice and biomedical research firms databases. Conducted internet and phone research to update information contained within the medical databases. Participated in large mailings, performed Reception duties, proofreading, filing, coping, faxing.

Accomplishments

Given additional responsibility of researching for and updating the information contained within the biomedical company and research firm database in addition to regular duties in 2005.

Received annual performance bonus of $1000.00

education

SKILLPORT CGI LEARNING PROFESSIONAL CONTINUING EDUCATION 2012 –2015

Courses:

Leadership, Customer Service, Administrative Professionals, Personal and Professional Development

NEW HORIZONS COMPUTER LEARNING CENTER 2008

Microsoft Office Specialist

NEW WAVE RESOURCES 2003-2004

Certificate in Bookkeeping

ARBOR INCORPORATED 1990

Secretarial/Clerical Course

PARKWAY PROGRAM SENIOR HIGH 1985-1989

Academic Diploma

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