Customer Service Staff

CAMILLE E. MCCALL

**** * ****** **, ***. **** TOMBALL, TX 77375 SOCIALSERVICESPECIALIST@GMAIL. COM 347-***-**** Summary: Compassionate, human services professional with an exceptional work ethic. Highly skilled at providing support to a populace that varied in age, culture, religion and socio-economic background.

● Superior customer service skills.

● Tremendous ability to handle adversity and trouble shoot problems calmly and effectively.

● Adept at using technology to connect people with resources.

● Exceptional coordination of interns and volunteer staff.

● Cultivated strong, lasting relationships with service providers, clients, co-workers and superiors

● Over ten years of supervisory experience in the social services field.

● Great track record of providing academic, career and personal counseling.

● Extensive office support experience in a variety of fields including higher education, non-profit and corporate

EXPERIENCE

Home School Educator Houston, TX

2011 - Present

Primary instructor for four children pre-k through seventh grade

Manage household budget

Evaluate student performance while providing daily guidance and correction, as needed RF CUNY- P.O.I.S.E.D for Success Brooklyn, NY

01/09 - 07/11 Case Manager/Coordinator at Medgar Evers College

Interfaced with support staff from various colleges and community offices in resolving issues involving participants' needs

Collaborated with others to develop a network of client support services, instructional programs, and workforce transition opportunities, particularly for students pursuing the G.E.D

Assisted in recruiting, screening and enrolling participants using established guidelines

Utilized technology, databases and software to track progress and to compile and maintain other data related to participants

Facilitated group sessions with students of various academic levels, from pre-G.E.D. to Masters degrees

Provided personal & vocational guidance utilizing vocational and interest assessment test results

Developed educational and employment goals with consumers from G.E.D attainment to Post-secondary training

Assisted participants in resolving personal issues that may affect work performance through individual counseling and/or external referrals

Interfaced with entitlement agencies to insure compliance with the work and reporting requirements of these agencies for continuation of applicable benefits

Worked with Employment Specialist with placement and retention of consumers in meaningful jobs F E G S Health & Human Services System Brooklyn, NY 04/06 - 01/09 Skills Assessment & Job Placement and Back to Work Programs Program Coordinator

● Trained new staff and provided continuous systematic & programmatic assistance, ensuring staff and volunteers are adequately equipped to service consumers

● Supervised Case Management, Job Development, Job Readiness Instruction, Intake, Assessment, Clerical and volunteer staff

● Developed and implemented new program components

● Monitored achievements of contractual milestones

● Worked closely with Division leadership and IT department to assist in implementing and maintaining web-based paperless office system

● Interviewed, supervised, evaluated, disciplined and discharged staff as needed

● Ensured quality assurance and monitored continuous quality improvement through periodic review of participant files and referral packets completed by staff

● Interpreted agency and program policies and procedures to staff

● Conducted staff meetings

● Prepared statistical reports and analyses for program audits, surveys and other reviews CAMILLE E. MCCALL

***********************@*****.*** 347-***-****

F E G S Health & Human Services System Brooklyn, NY 12/99 – 04/06 Skills Assessment & Job Placement and Back to Work Programs Program Supervisor

Assistant Program Supervisor

Employment and Guidance Specialist

● Provided leadership in the overall day-to-day operations of the program site, including the off-site referral process, as assigned by The Human Resources Administration

● Evaluated and monitored all necessary records of participants’ attendance, carfare, and case notes, including the use of on-line client database

● Monitored quality of customer service provided to the participants

● Documented and disbursed consumer carfare

● Prepared weekly program staff schedule

● Aided in maintaining quality assurance, as well as, regulatory compliance

● Monitored assessment and Intake process

● Attended internal meetings and represented the agency at outside meetings

● Addressed customer complaints and issues

● resolved personal issues that may affect work performance through individual counseling and/or external referrals

● Interfaced with entitlement agencies to insure compliance with the work and reporting requirements of these agencies for continuation of applicable benefits

● Worked with Job Developers to place consumers in meaningful jobs & provided job development support

● Entered Employability Assessment forms into NYC-WAY (HRA web-based program) and Individual Service Strategy forms into ACMS (DOE database)

EDUCATION

Hunter College – CUNY Bachelor of Arts: English Language Arts Minor: Black & Puerto Rican Studies

Field Work- Urban Studies: mentoring inner-city youth and Peer Advising

Contact this candidate