Post Job Free

Resume

Sign in

Customer Service Operations Manager

Location:
Cambridge, ON, Canada
Posted:
November 19, 2016

Contact this candidate

Resume:

Don O’Neill B.A LGBC

acxkeh@r.postjobfree.com

LinkedIn Member ca.linkedin.com/pub/don-oneill/25/394/518/

905-***-****

Qualification Summary

Exceptional leader with a hands on approach, with an entrepreneur attitude. A proven leader of best practices, change management, safety, performance driven, confident decision maker, mentor, coach, self-starter, and customer focused. Able to work with cross functional teams to achieve high standards and results. Proficient in E-Commerce and implementation. Lean Green Belt Certified, Advanced Logistics, BA in Business & Logistics.

Core Competencies

Strategic planner Implementer of best practices Excellent communicator

Profit & loss budgeting Motivator Excellent Listener

Client relationship & retention Excellent Negotiator Business acumen

Team Builder (Lead by Example) High Energy Technically Savvy (e-commerce)

Professional Experience

Parts Now LLC (BC. ONT. QC) 2013-Present

Position: National Distribution & Operations Manager

Achievements:

Management of265,000 sq/ft 3rd Party Dedicated & Multi Customer Operation

Management of 100Personnel (Hire/Train & Coach/Terminate/Conduct Reviews/Schedule)

Negotiated and Purchased racking $190k to aid in, optimization of space across Canada

Developed a new retail area for our ecommerce at each DC across Canada

Assisted in the implementation of our e-commerce site

Negotiated Carrier contracts across CND/USA cost savings of 20K annually

Implementation of new protocols to increase pick rate accuracy from 45%- 99.9%

Implementation of best practices five “S” programs across Canada

Responsible for our P & L

Optimized receiving dept. for both Inbound/Outbound. Cost savings of 20K annually

Implemented new inventory/restocking procedures Cost Savings of $30k annually

Restructured inventory Counting/Audit process. Cost Savings of $50k annually

Worked with Sales Teams across Canada to bring value and product to our customers (Priceless)

Implemented a cross training/mentoring program of staff across Canada

Re-negotiated supplier contracts that service our three DCs across Canada cost savings 15K annually

Restructured all warehouse functions, including the recommendation of closing one DC to save cost

And boost productivity Cost savings of 30K annually

Developed & Implemented H&S policies Also participated on the JHSC

Assisted in the development of our e-commerce web site

Honda Canada 2012- 2013

Alliston Ontario

Manufacturing Plant/ and Logistical DC

(Under Contract)

Position: Process/Operations Manager/Consultant 150K sq/ft Facility

Achievements:

Documentation of all inbound/outbound process

Investigative reporting on, loss time critical parts deliveries to manufacturing plant from various sources

Aid in the implementation of new operational procedures

Aid in the change management process, from Sr. Managers to Floor personnel

Documentation of current process “Vs” new implementation recommendations

Documentation of outsourcing staff requirements for both contractual/temporary staffing

Document Six Sigma, five “S” process and short falls and breaks in the program

Identified and documented the loss revenue in critical parts area cost savings of 50k annually

Identified and documented revenue leakage in procurement area cost savings of 1million

Annually

Aid in identifying loss or broken manufacturing process and JIT practices

Aid in improving distribution and delivery of inventory parts to the manufacturing lines (JIT)

Axiom/QuikX Warehousing (BC ONT QC) 2010 - 2012

Position: Operations Manager

Achievements:

Management of 150,000 sq/ft 3rd Party Multi Customer (16hrs) Operation

Management of 90Personnel (Hire/Train & Coach/Terminate/Conduct Reviews/Schedule)

Implemented customized solutions for our clients by creating a 3PL environment (One Stop Shop)

Obtained Building, assisted in negotiations on lease

Responsible for our P & L

Implemented daily target meetings with entire staff (Both Shifts)

Directly responsible for implementation and execution of the Infrastructure from build to, being operational – and meeting our target date.

Instrumental in negotiating & obtaining new customers (Wal-Mart, Canadian Tire, Others) Increasing revenue stream to a proximately 1million annually

Instrumental in the construction of our e-commerce site

Instrumental in lowering operating costs through continuous improvement processes. Cost Savings annually of 40K

Responsible for the (Knitting assembly line as well all pick and pack)

Negotiated new heat tunnel to increase production and to produce a better product that increased customer satisfaction. Increased revenue of 110K annually

Implemented cross training program

Worked directly with customer service and sales teams to achieve ultimate customer service and delivery of our customer’s products (Priceles$)

Geep Inc. (Canada) ONT 2002 – 2009

Position: Operations Manager

Achievements:

Management of 300,000 sq/ft 3rd Multi Customer (24/7) Operation

Management of 200 + Personnel (Hire/Train & Coach/Terminate/Conduct Reviews/Schedule)

Instrumental in obtaining further training for floor staff to achieve higher production levels

Recommended for Senior Management position (VP) in Edmonton

Implemented a new safe work program that was adopted company wide. Cost savings of 30K annually.

Instrumental in lowering operating costs through continuous improvement processes including Five “S”. Cost Savings annually of 25K

Worked with our shunt drivers to develop a plan to improve delivery times of raw materials. Cost Savings of 12K annually

Assisted in the implementation of a daily/weekly management report

Worked with health and safety & JHSC implementing new safety protocols. Cost Savings of 10K annually

Trans-plus ONT 1999 –2002

Position: Director of Operations

Achievements:

Management of 250,000 sq/ft 3rd Multi Customer Operation

Management of 80 + Personnel (Hire/Train & Coach/Terminate/Conduct Reviews/Schedule)

Management of our Toronto Trucking Fleet of 15

Negotiated and Purchased racking $25K to aid in, optimization of space within the DC

Re-designed the shipping/receiving areas. Cost savings of 10K annually

Implemented new inventory replenishment procedures

Responsible for our Ontario P & L

Implemented customized solutions for our clients

Responsible for all Pick & Pack Operations (Bell, Coke Canada, CKF, Others)

Restructured inventory Counting/Audit process. Cost Savings of $50k annually

Implemented Five “S” protocols. Cost savings of 20K annually

Worked improving communication with all levels of staff on projects and daily operational issues

Implemented a cross training program Cost Savings of $28K annually

Re-organized our production line (Costco Projects) to achieve more through put & cut labour costs

Re-designed the Customer Service Dept. Cost Savings of 5K annually

Negotiated new rates for all outside contractors that service the DC Cost Savings of $10k annually

Implemented (KPI) Key, Performance, Indicators

Implemented Driver Screening/Testing also scheduling of MTO training (Hazardous goods)

Burnham Logistics ONT 1990-1999

Position: Operations Branch Manager (Ontario)

Achievements:

Management of 350,000 sq/ft 3rd Party Multi Customer Operation

Management of 100 + Personnel (Hire/Train & Coach/Terminate/Conduct Reviews/Schedule)

Was co-featured in the Canadian Transportation & Logistics Publication for GE Medical and Burnham Canada. 3rd Party Partners in Warehousing and Transportation

Implemented customized solutions for our clients by creating a (One Stop Shop) environment

Re-designed and re-configured the entire racking for the Toronto facility, which eliminated all re-work of product, reduced labor costs & damage claims. Cost Savings annually of $50K

Redesigned our Retail area increased customer satisfaction Priceles$

Implantation of training/safety programs Cost Savings of 6K annually

Reorganized all the pick and pack areas, to utilize staff more effectively Cost Savings of 15K annually

Reorganized all customers throughout the warehouse including apparel customers Cost Savings of 12K annually

Instrumental in improving order picking accuracy from 89% to an average of 99.9%

Implemented cycle count program

Negotiated new equipment leases and contracts Cost Saving of $50K annually

Implemented working partnerships with all inter branch network in Canada & the USA

Appointed to the steering committee, involved in the centralization of 4PL Warehousing/Distribution and Transportation across Canada and the USA

Implemented ISO protocols as well the introduction of Six Sigma & Five “S”

Education

Humber College/U of Toronto year 1986

Degree-BA- Course of study, Business & Logistics

Windsor University (Windsor ONT) year 1990

Degree- Associates- Course of study, Six Sigma, Best practice Lean Green Belt Certified

(99) Been co-featured in the Canadian Warehousing/Transportation Magazine for working with GE Medical making improvements by implementation of Six Sigma Best practices methodology

Georgian College (Barrie ONT)

Degree- Associate- Course of study, Advanced Logistics year 2011

Have taken various human resources courses

TECHNICAL SKILLS

Proficient in Microsoft office suite: Excel, Word, Power Point, Outlook

Advanced in proprietary software as well dedicated software such as Oracle, SAP, JDE, Others

Advanced in WMS/Inventory software

Small package systems Advanced user

WMS Advanced user

INTERESTS

Local Politics, Boating, Coach P/T Base Ball, Family

Volunteer Work

Provide Leadership and Logistics to Out of the Cold Program

Assist in fund raising campaigns for Food Bank

Community outreach & youth programs



Contact this candidate