Administrative Assistant Customer Care

Robert Bessellieu

***** ***** ******* ******

Sterling, VA 20166

*******************@*******.***

Phone: 703-***-****

EXPERIENCE:

Randstad

Reston, VA 4/2014 - Present

Administrative Assistant

Provide administrative Support for various companies

Gate Gourmet

Dulles, VA 7/2013 - 3/2014

Equipment Handler:

Prepare materials for flights to be loaded on passenger planes.

Intersections, Inc.

Chantilly, VA 1/2004 - 11/2012

Customer Care Representative:

Answer incoming phone calls, emails, and faxes related to the monitoring of our customers credit. Help notify them of potential identity theft pertaining to all of their credit accounts.

Abacus Securities Corporation

Herndon, VA 8/2003 - 1/2004

Security Guard: Patrolled around various construction sites to make sure everything remained in order and things were tranquil.

American College of Radiology

Reston, VA 9/2002 - 8/2003

Administrative Assistant: I did various assignments including mail handling, processing payments, delivering files and updating databases and spreadsheets.

Verisign, Inc.

Herndon, VA 9/1999 - 8/2002

CSR III

Answer incoming calls from prospective customers in regards to their web domain names and products associated with their domain names. Processed emails from customers in regards to their web domains. Processed axes to modify their web domains when authorization could not be verified through a phone call or by email processing. Processed change of ownership upon particular domain names when a customer gave up the rights to that domain name or names to another entity.

EDUCATION:

Marymount University in Arlington, VA

Some College Coursework Completed

NOVA in Annandale, VA

Associates of Science Degree

SKILLS: PASS, Siebel, Microsoft Outlook, B.A.R.S., Internet Explorer, C.S.R. Tools, UNIX, Microsoft Excel, Wordperfect, Tivoli, Quick Books, E-Gain, CCMS

REFERENCES:

(1) Vic Prather

Customer Care Desktop Analyst and Projects Manager

703-***-****

Cell - 703-***-****

(2) Dan Himmel

Unemployed

Phone Number: 703-***-****

Email Address: ***********@*****.***

(3) Edward Butowsky

Tai Pedro & Associates

Auditor

Phone Number: 703-***-****

Email Address: *********@*****.***

ADDITIONAL INFORMATION:

I was the top phone representative for incoming calls producing over 60 calls a day. Processed over 200 emails a day. Processed over 100,000 faxes in less than 1.5 years with Verisign.

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