Emad Refaat Abbas Elsaid Zahran

** ******* **** **. ** Motamayez district 6th October city, Egypt.

Mob : (+002) 010********

E-mail: acxkcs@r.postjobfree.com

Personal Information

Date of Birth : October’ 21, 1986.

Nationality : Egyptian

Marital Status : Married

Sex : Male

Place of Birth : Saudi Arabia

Religion : Muslim

Military Status : Exempt

Objective

To work with hotels management within a growing organization that offers challenges and the opportunity to grow with the company. I wish to contribute my current skills attending to clients' needs and maintaining a professional demeanor to your company because I respect the professional environment in which goals and objectives are clearly established and the tools to reach such goals are provided, I am confident that I can achieve high rates of customer satisfaction by interacting with guests for quick resolutions to their problems and providing high quality services.

Education

Graduated from Faculty of Tourism – at year 2009. GPA: Good . Major: Tourist guide

Experience

Employer's Name: Dusit Thani Lake View Hotel 5*

Position: Duty Manager

Period: From 1st of August 2016 up to now

Duties:

- Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.

- Co-ordinates with all departments concerned in order to maintain Front Office functions properly.

- Motivates and maintains good staff relations.

- Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.

Employer's Name: Four Seasons Cairo at Nile Plaza Hotel 5* Position: Front Office Shift Leader

Period: From 1st of May 2014 till 20th of June 2016 Duties:

- Achieved quality results by leading front office agents through training, communication, and empowerment.

- Resolved guest issues and completed special requests to ensure the satisfaction of the guests.

- Forecasted occupancy and generated discrepancy and comp occupancy reporting.

- Responsible for settling guest accounts and all aspects of recordkeeping by overseeing and coordinating front desk and audit function to ensure financial transactions for the day were verified and balanced.

Certificates:

- Two appreciation certificates from the Hotel Manager.

- Employee of the month certificate.

- Certificate of appreciation from the RVP.

- Best upseller for seven months.

Employer's Name: Fairmont Heliopolis & Towers Hotel 5* Position: Front office Agent

Period: From 1st of October 2012 till 7th of March 2014 Duties:

- Handle everyday guest comments, requests, concerns and communicate with necessary departments to ensure guest satisfaction.

- Overlook VIP guests/groups to ensure smooth and enjoyable stay throughout entire experience from check-in/check-out and actual event.

Certificates:

- Front office star of the quarter.

- Certificate of appreciation for my honesty.

- Bravogram certificate.

Employer's Name: Novotel 6th Of October Hotel 4* Position: Front office Agent

Period: From 1st of September 2010 till 15th of July 2012 Duties:

- Ensure that guest receive the customer service indicated by our cultural core, policy and standards.

- Maximized hotel revenue by monitoring hotel room inventory and upselling. Soft Skills

Interpersonal Skills

- Problem solving and Decision-making. - Team worker.

- Creativity, innovation and Motivation. - Multi-Tasks.

- Work under pressure. - Flexible / Adaptable.

- Prioritizing. - Swift learner.

- Dependability. - Excellent communication skills. Computer Skills

- Windows, MS-Excel, MS-Word, MS-PowerPoint, MS-Access, MS-Outlook.

- Macintosh User, Pages, Numbers, Keynote.

- Excellent Internet & Opera user.

** All documents and certificates will be handed upon your request **

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