John Price, Sr.

Asheboro, NC

acxkch@r.postjobfree.com - 336-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative-Training Advocate

Sears Holdings Corporation - High Point, NC - March 2013 to Present

**Seasoned Professional with over 3 years of experience in Customer Care Service. Have a proven history of effective communication and client-tailored solutions. Experienced team player with the ability to be cross- functional in a variety of work environments including Customer Service. Relationship development and Team Management. Brings many skills to the job such as problem solving, experience working in a fast-paced environment and making independent decisions. Is a natural leader and a calculated risk taker who seeks and provides value-generating feedback. Takes a hands-on approach, is goal driven and maintains an excellent work ethic.

**Professional Profile:

1. Extensive experience in an excellent Customer Service and Sales environment. 2. Computer Skills; Microsoft Outlook, Office & Word 3. Great Communication skills

**Professional Experience:

1. Execute high volume inbound calls on multiple programs independently and within specifications of the business.

2. Build relationships with clients to ensure quality and dependable services. 3. Maintain specific requirements contingent to the satisfaction of the companies terms and conditions. 4. Help Supervisors with escalated calls and issues of the clients. 5. Take ownership of problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member. 6. Research complex issues across multiple databases and work with support resources to resolve member issues, partner with others to resolve escalated issues. 7. Complete data entry and maintaining files for scheduled repair appointments as well as building cases for customer satisfaction.

8. Experienced in Coaching the habits and behavior of associates and especially the New Hires. 9. Experienced in Assisting in the Training of New Hires in several lines of business as well as filling in for the Facilitator when the need arises.

Checker

Dollar General Distribution Center - Jonesville, SC - June 2009 to November 2012 It was my duty to count every piece of freight from inbound Trucks and to scan those products into the system, providing the product with locations with the appropriate labels. I had to be a great communicator with not only the Truck drivers but also with management giving answers to any discrepancies. I also maintained the highest integrity by NOT stealing products from those trucks like many others did. I also when needed would pull orders and place on the belts to be shipped to the stores. EDUCATION

General Education

Eastern High School - Washington, DC

1975 to 1978

MILITARY SERVICE

Service Country: United States

Branch: U.S. Army

Rank: Specialist Fourth Class (E4)

June 1978 to November 2002

I was in charge of the weapons inventory as well as issuing and receiving weapons after exercises. Also I ordered and maintained inventory i.e. Office supplies, bedding, and furnishings. Commendations:

Received the Sharpshooters Medal as well as 2 Honorable Discharges. Re-enlisted once. AWARDS

Top Performers Club

I received this Award the majority of the year for exceeding the requirements of my job as a telephone associate. Perfect attendence, schedule adherence, Excellent Quality scores as well as Empathy scores and passing Customer Surveys.

ADDITIONAL INFORMATION

At Sears Holdings Corporation I started in Sales, I then moved to the Retention Dept where members wanted to cancel their protection agreements, my job was to show them the Value of KEEPING these agreements therefore retaining those dollars for the company. When I unsuccessful I would refund the appropriate monies to the member. Wanting to continue my growth I then applied for and was accepted as a Customer Service Representative, providing Floor support to the Phone agents as well as those dept. Managers. Finally, I was promoted from a Temp to a Permanent Training Advocate. I really enjoyed training, molding and developing the new hires. I also looked forward to the Weekly coaching sessions, the side-by-side monitors as well as the Silent monitoring. What I enjoyed as well was assisting in those departments where I had NO Knowledge, the thing I learned was if I didn't know the answer, I knew where to go for the answer and would retain that knowledge. Best way to grow and develop one's self. I'm very Thankful for the opportunities to grow and develop. I also looked forward to BEING Coached, anything to help me is most welcomed and appreciated.