L ORRIE L. A RNOLD

acxkbx@r.postjobfree.com www.linkedin.com/in/lorriearnold

Colorado Springs, CO

303-***-****

PROFESSIONAL ADMINISTRATIVE ASSISTANT

Office Efficiency Executive Support Service Excellence

Accomplished administrative assistant professional with extensive experience providing comprehensive office support designed to lead the

achievement of key organizational goals and objectives. Recognized for the ability to engage customers through multiple communication

channels, using exceptional customer service skills to create a positive customer experience. Skilled at developing and maintaining strong

relationships with internal and external business partners. Able to deliver exceptional results while working in fastpaced, dynamic business

environments.

AREAS OF EXPERTISE

Inventory Management Office Management Best Practices Record Keeping

Executive Level Interaction Customer Engagement Office Coordination

Vendor Relationships Public Relations & Communication Payroll Administration

Business Reports Accounts Payable & Receivable Calendar Management

MS Word, Dentrix, FireHouse/FHMedic, Sage, Adobe LiveCycle, Kronos, Photoshop, 60 WPM, 10 Key Touch

PROFESSIONAL EXPERIENCE

STAFF ASSISTANT FOR PREVENTION BUREAU 2015 2016

Adams County Fire Rescue Denver, CO

Performed a variety of administrative duties for the Prevention Bureau while directly assisting both the Fire Marshal and Fire

Inspectors.

Developed and implemented a comprehensive plan review process.

Accurately maintained multiple calendars, scheduling and coordinating annual and project inspections while entering and scanning

inspections into FireHouse Software.

Assigned permit numbers and cards for all plans, calculating and collecting project fees and preparing checks for deposits.

Greeted and screened visitors with high level professionalism through a secured front door, allowing access when appropriate, and

directing the individual.

Answered a multiline phone call, using exceptional customer service skills to handle the callers request or directing the

individual to the correct area.

Responded to public emails received from the website and from contractors in a highly professional manner.

Took the initiative to increase responsibilities while working with the Chiefs, the House Captain, the Accountant, and the

Executive Assistant.

Assigned purchase order numbers for invoices, entered accurate invoices into Sage Accounting Software and setup vendor

accounts if necessary.

Maintained accurate, uptodate employee information in employee files.

Earned trust to propose new ideas for the future of prevention.

Created general ledger reports for Officers and Staff to review assigned budgets.

Supported the EMS Chief by performing quality control checks for incident reports and completing EMS Billing using FireHouse

Medic and the Incident Report request for the Coroners Office.

Maintained compliance with HIPPA to maintain confidentiality.

FINANCIAL & FRONT OFFICE COORDINATOR 2012 2014

Colorado Dental Arts Littleton, CO

LORRIE ARNOLD Resume, Page 2

Professional Experience Continued

Greeting patients entering the office, delivering exceptional levels of service to create a positive initial experience.

Used strong communication skills while working with patients to address and resolve concerns in a timely manner.

Performed a number of roles including serving as a backup Dental Assistant and supporting Hygienists with charting, xrays and

room sterilization.

Completed various administrative tasks including updating patient information, scheduled appointments, processed payments,

expedited claims and printed reports using Dentrix Software.

Received 2Excellence in Dedication 5Star certifications from The Scheduling Institute.

Successfully retained 88% of all hygiene appointments, which was recognized as a key 3rd quarter 2013 goal.

Earned the maximum 2nd quarter 2013 incentive possible by minimizing outstanding balances and exceeding the inoffice

collection goals.

Verified insurance plans, explaining inoffice savings plans and preparing care credit applications while verifying eligibility and

processing payments.

Promoted the office referral program, briefing patients and staff on updates and designing spreadsheets to track patients in

program.

Coordinated a weekly case conference to discuss new patient care, attended dental society conferences and traveled out of town for

events hosted by the Scheduling Institute.

Contacted patients to discuss treatment plans, hygiene care and to resolve outstanding balances or issues.

Maintained responsible for bank deposits, petty cash and gift cards.

Oversaw the automated patient communication system Solution Reach (smile reminder) and Lighthouse 360.

Served as a key liaison with vendors, ordering and maintaining office and janitorial supplies as needed.

SALES ASSOCIATE AND CUSTOMER REPRESENTATIVE 2011 2012

Dillards Littleton, CO

Delivered exceptional levels of customer services while engaging customers, creating a positive shopping experience to drive

increases in customer satisfaction, loyalty and return shopping visits.

Successfully identified consumer needs, presenting different fragrance, cosmetic and skin care solutions to meet and exceed those

needs.

Educated customers on product benefits to drive increases in sales.

Addressed customer concerns and issues, providing resolution in a timely, professional manner.

Maintained a highly professional work environment, managing the organization of inventory on the floor.

Completed customer transactions in an accurate manner, promoting Dillards credit card services when appropriate.

PAYROLL SUPPORT SPECIALIST 1 yr

Flint Hills Resources/LK Jordan Corpus Christi, TX

Provided comprehensive support in terms of shift schedules, insurance and benefits to department managers and 800+ employees.

Met strict payroll benefits while conducting thorough reviews and completing payroll processes every two weeks.

Used discretion while maintaining secure personnel information and files.

ADMINISTRATIVE AND ACCOUNTING SUPPORT 1 yr

Comprehensive Outpatient Services Corpus Christi, TX

Supported a number of different functions including partnering with the Administrator with daily correspondence, calendar

management and phone calls.

Provided accounting support by performing accounts payable, payroll, expense reporting and gas logs and petty cash functions.

Maintained adequate levels of office supplies while overseeing office and medical equipment.

Created a database to drive operational efficiency in terms of documenting patient activity for company records.

ADMINISTRATIVE AND ACCOUNTING ASSISTANT 1 yr

Landlord Resources, LLC Corpus Christi, TX

Support the owner by managing the personal and professional calendar, managing correspondence and taking inbound calls as

needed.

Performed account functions including collecting rent, entering data into accounting software and generating financial reports.

LORRIE ARNOLD Resume, Page 3

Professional Experience Continued

Greeted clients, addressing concerns in a timely, professional manner and updating client information as needed.

Maintained office organization through management of personal, client and accounting files.

Answered a multiline phone, representing the company with high levels of professionalism.

Previous Employment: Purchasing Agent/Accounting Associate/Receptionist Thomas Spann Clinic, Administrative Support Specialist

Carriage Funeral Services, Department Secretary Clough, Harbour & Associates.

PROFESSIONAL TRAINING & DEVELOPMENT

The Scheduling Institute, CO Dental Assisting, CO Hudson Valley Accounting, NY STTI, Computer Tech Office, TX

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