NICOLE PARTSCH

*** ******** ******, *********, ** 14150 H: 716-***-**** acxk5n@r.postjobfree.com

PROFESSIONAL SUMMARY

Cosmetologist driven to expand and build long term relationships with customers. Delivers positive experiencesthrough high-quality customer care. Hardworking in a fast paced environment. Worked diligently to establish andmaintain a steady clientele and keep their records in a current working salon.

SKILLS

Trusted key holder Outstanding client retentionCreative problem solver Cosmetology industry exposureExceptional communication skills Committed team playerMS Windows proficient Courteous, professional demeanorQuick learner N.Y. State Licensed CosmetologistStrong client relations Excellent phone etiquetteComputer-literate Cordial

WORK HISTORY

Hair Dresser, 11/2005 to CurrentJon Anthony\'s Hair Salon – 642 Delaware Ave.

Greeted customers entering the store to ascertain what each customer wanted or needed.Described product to customers and accurately explained details and care of merchandise.Earned management trust by serving as key holder, responsibly opening and closing store.Politely assisted customers in person and via telephone.Provided an elevated customer experience to generate a loyal clientèle.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Answered product questions with up-to-date knowledge of sales and store promotions.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolvingproblems on the spot.Asked open-ended questions to assess customer needs.Learned, referenced and applied product knowledge information.Cut, colored and styled clients\' hair with precision and expertise.Expanded client basethrough direct referrals.Escorted guests to and from treatment rooms.Updated customer information records to track services provided.Educated clients about products and self-maintenance for healthy hair.Consistently received positive performance reviews from guests.Educated customers on product uses and benefits.

Waitress, 09/1998 to 10/2004The Pizza Plant – 7770 Transit Rd.

Greeted customers entering the store to ascertain what each customer wanted or needed.Politely assisted customers in person and via telephone.Answered product questions with up-to-date knowledge of sales and store promotions.Consistently provided professional, friendly and engaging service.Skillfully promoted items on beverage lists and restaurant specials.Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.Set dining tables according to type of event and service standards.Routinely cleaned work areas, glassware and silverware throughout each shift.

Quickly recorded transactions in MICROS system to deliver prompt service.Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.Demonstrated genuine hospitality while greeting and establishing rapport with guests.Provided friendly and attentive service.

EDUCATION

Vocational: Cosmetology, 2000MarJon School of Beauty - Tonawanda, N.Y.

High School Diploma: 1998Williamsville North High School - 1595 Hopkins Rd