** **** ** 603-***-****

Goffstown NH, ***** acxk5e@r.postjobfree.com

Catherine C. Zaricki

Objective Objective: to find a position that makes use of my insurance experience and skills. Customer Service Representative - Client Relations - Data Entry Results-driven Customer Services Representative with proven ability to establish rapport with clients.

Accreditations NH Property-Casualty Producers License Since 1997

Customer Service

Consistently received positive feedback from clients and created repeat business by developing long-term relationships with customers. Responsibilities include: handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction. Consistency managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Work History; Customer Service Representative/Inside Producer

- Working on both Personal and Commercial Lines

- Managed daily office functions:

- Receipt and distribution of mail; billing statement;

Notices of claims; payment; renewal; policy changes

2014-current Charles Gordon Insurance Group Epping, NH

2011-2013 Weare Insurance Agency Weare, NH

2000-2011 Chase & Durand Associates Manchester, NH

Customer Service Representative; Commercial Lines

- Managed over 450 business insurance accounts...

- Set up and maintained office machines.

1999-2000 Wageman Insurance Hooksett, NH

Customer Service Representative: Personal Lines

- Managed over 500+ personal lines (auto & home).

- Handled All Personal Line and as well as handle all Claims from first notice to finalization.

1995-1999 Olivier Insurance Manchester, NH

Commercial Lines Manager

- Promoted to Office Manager in 1997

1985-1992 Fireman’s Fund Insurance Co. Manchester, NH

Lead Rating Technician

- Responsible for computer updates and personnel training.

- Underwriting Assistant.

- Maintained Commercial Lines Manual for the office

Education Monadnock Regional High School, Swanzey, NH

Classes focusing in;

- Bookkeeping I&II

- Office Management

- Typing

Hesser College, Nashua, NH

- Accounting I

- Intro to Date processing

Peerless Insurance Company Keene, NH

- Advanced Account Management

References Richard Martin, CEO Chase & Durand Associates, 603-***-****

Donald Gelinas, Gelinas Insurance Brokerage, 603-***-**** John Kyriazis, John K’s Professional Painters, 603-***-****

Nick Pappajohn, CEO Weare Insurance/President SIAA 603-***-****

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