Customer Service Representative
Resume:
Goffstown NH, ***** *********@*****.***
Catherine C. Zaricki
Objective Objective: to find a position that makes use of my insurance experience and skills. Customer Service Representative - Client Relations - Data Entry Results-driven Customer Services Representative with proven ability to establish rapport with clients.
Accreditations NH Property-Casualty Producers License Since 1997
Customer Service
Consistently received positive feedback from clients and created repeat business by developing long-term relationships with customers. Responsibilities include: handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction. Consistency managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Work History; Customer Service Representative/Inside Producer
- Working on both Personal and Commercial Lines
- Managed daily office functions:
- Receipt and distribution of mail; billing statement;
Notices of claims; payment; renewal; policy changes
2014-current Charles Gordon Insurance Group Epping, NH
2011-2013 Weare Insurance Agency Weare, NH
2000-2011 Chase & Durand Associates Manchester, NH
Customer Service Representative; Commercial Lines
- Managed over 450 business insurance accounts...
- Set up and maintained office machines.
1999-2000 Wageman Insurance Hooksett, NH
Customer Service Representative: Personal Lines
- Managed over 500+ personal lines (auto & home).
- Handled All Personal Line and as well as handle all Claims from first notice to finalization.
1995-1999 Olivier Insurance Manchester, NH
Commercial Lines Manager
- Promoted to Office Manager in 1997
1985-1992 Fireman’s Fund Insurance Co. Manchester, NH
Lead Rating Technician
- Responsible for computer updates and personnel training.
- Underwriting Assistant.
- Maintained Commercial Lines Manual for the office
Education Monadnock Regional High School, Swanzey, NH
Classes focusing in;
- Bookkeeping I&II
- Office Management
- Typing
Hesser College, Nashua, NH
- Accounting I
- Intro to Date processing
Peerless Insurance Company Keene, NH
- Advanced Account Management
References Richard Martin, CEO Chase & Durand Associates, 603-***-****
Donald Gelinas, Gelinas Insurance Brokerage, 603-***-**** John Kyriazis, John K’s Professional Painters, 603-***-****
Nick Pappajohn, CEO Weare Insurance/President SIAA 603-***-****
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