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Customer Service Professional Experience

Location:
Illinois
Salary:
negotiable
Posted:
November 21, 2016

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Resume:

Eric Gbanmie

Address Brooklyn Park, MN *****

763-***-**** acxk3l@r.postjobfree.com

Government Affairs Administrator

Education Public Relations Diplomacy Human Resources

Experienced government affairs professional with strong background in government, public relations, education, drafting position papers and reports. Broad-based experience acting as liaison and advocate with a proven track record in representing interests to legislatures, executive branches, agencies, associations and coalitions. Powerful communicator, negotiator, problem solver and public speaker who effectively coordinates communication activities and multi-tasks in fast-paced, deadline driven environments.

Government Affairs

Public Policy

Strategic Planning

Trend Analysis

Partnership Development

Problem Solving

Event Coordination

Public Relations

Education

Written & Verbal Communication

Media Outlets & Platforms

Public Speaking

Human Relations

Administration

Teaching

Research

Cultural Sensitivity & Diversity

Interpersonal Relationships

Professional Experience

E.Z. AFRICAN STORE, Brooklyn Park, MN 2014 – Present

Sales Associate

Supervise employees and lead by example to provide outstanding customer service.

Ensure employees are paid in a timely manner and promote cohesive working relationship amongst employees.

Stock a weighty volume of groceries weekly, placing only viable merchandise on the shelves, and placing all merchandise on shelves with the tag facing the front and following the proper skyline.

Maintain shelf allocations, clean shelves and shelf label molding as required when stocking.

Dispose of empty cartons correctly and rotate product occasionally.

Key Accomplishments:

Increased sales and employee bonuses.

Created additional out-station business shops and hired additional staff.

A.M.E. ZION UNIVERSITY, Monrovia, Liberia 2012 – 2014

Sociology Instructor

Prepared and delivered lectures to sophomore undergraduate students on topics such as society, family institutions, marriage, family life, measurement and data collection, and workplace social relations.

Evaluated and graded students' class work, assignments, and papers.

Initiated, facilitated, and moderated classroom discussions.

Compiled, administered, and graded examinations.

Prepared course materials such as syllabi, homework assignments, and handouts.

Key Accomplishments:

Students were able to identify issues that affect their marriages and how different cultures affect marriage –especially western culture.

Students were also able to identify the different types of families and societal stratifications.

LIBERIA MINISTRY OF FOREIGN AFFAIRS, Monrovia, Liberia 2011 – 2014

Senior Desk Officer and Principal Deputy to the Assistant Minister of European Affairs

Supervised Bureau staff including Desk Officers, Research Analysts, Research Assistants and File Clerks.

Conducted research on countries, organizations, individuals, events, occasions and other bilateral and multilateral issues.

Prepared draft speeches, talking points, briefing notes, note verbale, condolences, congratulatory messages and related communications as needed for the Assistant Minister.

Served as principal focal person and Supervisor of the Bureau of European Affairs, monitoring and preparing draft reports on key political, economic, or cooperation issues relating to the Bureau.

Professional Experience Continued…

Key Accomplishments:

Liberia established and renewed diplomatic ties with countries in Europe, especially those countries that broke ranks with Liberia during the fifteen years civil unrest.

New Embassies were established including Brazil, Spain, Lithuania and India.

Bureau rated as one of the best performers and twice won the Bureau of the Year Award in 2011 and 2012.

Supervised Bureau staff, improving employee relationships at the Bureau and significantly decreasing absenteeism and turnover.

UNIVERSITY OF LIBERIA, Monrovia, Liberia 2008 – 2014

English Language Instructor

Taught English Grammar and Composition at both freshman and sophomore undergraduate levels.

Helped pupils to improve their speaking and writing skills.

Interacted with pupils to stress the importance of the language and how it is the most widely spoken language in world.

Assessed and continuously monitored student progress; planned, prepared and delivered lessons to classes; and recorded pupils’ progress by setting and marking coursework and examinations.

Used a modern and dynamic teaching approach which allowed students to communicate easily using the English language.

Key Accomplishments:

Students excelled in all department tests, especially Mid-Term and Final exams.

All students could write grammatically correct sentences without spelling or punctuation errors.

GENERAL AUDITING COMMISSION (GAC), Monrovia, Liberia 2005 – 2009

Public Relations Manager

Conducted monthly press conferences on major audits and issued up dates to the nation on how government monies were being used.

Read all local dailies, especially audit related stories, and compiled daily reports for the Auditor General’s office.

Made recommendations to the Auditor General on the Commission's position on audit related stories.

Proofread all audit reports for grammatical errors, run-ons and fragments and made corrections.

Key Accomplishments:

Audit reports were always rated as being credible and free of bias.

Auditees became very mindful of how they used government monies – something that had not happened in Liberia for decades.

The GAC became the most credible and best government entity in the history of Liberia.

Education

Master of Arts (MA), International Relations with emphasis in Diplomacy, Ibrahim B. Babangida Graduate School of International Studies, University of Liberia, Monrovia, Liberia

Bachelor of Arts (BA), Mass Communications and Sociology, University of Liberia, Monrovia, Liberia

Associate of Arts (AA), Education with emphasis in English, Kakata Rural Teacher Training Institute, Kakata, Liberia

Professional Affiliations

Press Union of Liberia (PUL), Monrovia, Liberia



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