Sales Customer Service

Curriculum Vitae

PERSONAL INFORMATION

Name Anju Krishna

Address International City

Mobile +971-**-***-****

Email *********@*****.***

Nationality Indian

Visa Status Employment

Age 34 years

Gender Female

UAE Driving License Holding

PROFILE

13 years’ experience in UAE as in

Office Administrator, Project/ Commercial Management, Admin Assistant, Receptionist Cum Customer Care, Sales Coordinator

POSITION DESIRED

Office Administrator

Admin Assistant

Project Coordinator

Receptionist Cum Customer Care

Sales Coordinator

CAREER OBJECTIVE

To enhance my working capacities, professional skills, business efficiencies and to serve my organization in best possible way with sheer determination and commitment.

EDUCATION & TRAINING

Title of qualification awarded

By Nadia Institute

Secondary & Arts-BA

Office Admin & Executive Secretary

Employer

Admin/ Commercial Manager cum Project Management

15th June 2015 till date

WORK EXPERIENCE

Position

Period

RELIABLE FACILITY MANAGEMENT SERVICES LLC & AGECO INTERNATIONAL FZE

Responsibilities

Responsive for all Administrative, Project Management, Reception and Secretarial tasks and support accounts. Oversees and administers the day-to-day activities of the office, facilitates resources management, procedures and documentation for the principal, develops policies, procedures, and systems which ensure productive and efficient office operation. Provides assistance and support to the office principal in problem solving, project planning and management, development and execution of stated goals and objectives. Supervises the work of employees in supporting roles, including assigning workload and monitoring employee performance. Performs research and analysis on specific issues, as required, and independently prepares non-routine letters and/or reports, which may be highly sensitive and confidential in nature. Serves as the primary point of administrative contact and liaison with other offices, individuals, and institutions on operational and programmatic matters concerning the Office. Coordinates the disposition and/or resolution of individual problems and disputes involving faculty, staff, students, and/or members of the general public, as they arise. Oversees the operation of office accounts, and plans and monitors expenditures; as appropriate, develops and/or coordinates budgets for the office and associated accounts. Handle pay role. Prepare and manage RFQ, Manage and maintain project and office purchases, including the issuance of PO. Manage, maintain and provide Time Sheets. Prepare and manage delivery notes. Manage the courier, export, import and cargo services, if required. In the absence of PRO, handle the GOVT dept. tasks, like application and cancellation of Visa, Collection of Visa, Passport and other doc, travel arrangements for employees and managers including overseas. Provides and/or oversees provision of staff support to the office, to include handling walk-up and phone interactions, maintaining calendars and travel arrangements, screening, analyzing, and review and answer for all correspondence. Handling day-to-day problems and situations, and provision of secretarial support. Staff record & official documents maintaining confidentiality, filtering CV’s and conducting interviews. Maintain management information systems. Review and answer correspondence. Handle DSOA company portal. Handle and take care of office safety locker. Manage the renewal of Trade License, Office Premises, and Staff Accommodation etc... Take care of all insurance tasks related to employees, projects and vehicles. Organize business itineraries, schedule appointment and programs for conferences and meetings, participating and maintaining minutes of meeting. Maintain attendance and many other responsibilities.

Position Office Admin Assistant, Receptionist cum Secretary

Period 03rd Nov 2013 - 15th April 2015

Employer AL MAAB REAL ESTATE-A DIVISION OF SULTAN GROUP & AJWA REAL ESTATE

Responsibilities

Responsive for all Administrative, Reception and Secretarial tasks. Staff record & official documents maintaining, keeping official confidentiality, filtering CV’s and conducting interviews. Supervise and coordinate activities of the staffs. Maintain management information systems. Responsible for companies own properties rentals, renewals, and all day to day activities, maintenance and smooth running. Preparing Tenancy Contract & MOU. Preparing documents and provides Ejari to clients. Review and answer correspondence and quotes. Provide and maintain business premises and other facilities. Provide secretarial or executive services. Approving and publishing the advertisement and look after all other kind of marketing and advertising. Make and record appointments. Schedule appointment and programs for meetings, Participating and maintaining minutes of meeting. Organize business itineraries, arrangements of conferences, meetings and social functions. Operate office equipments. Meeting & greeting, Provide information to assist clients or refer them to appropriate contacts responding to sales queries. Maintain attendance, incoming and outgoing register. Effectively communicating with customers in a professional and friendly manner. Proficient in Real Estate CRM system. Working as part of a team in a busy office environment; Support to office managers and working colleagues; approachable, well presented and able to establish and good working relationship with the range of different people. Responded to and screened calls for senior executives etc...

Position Receptionist cum Customer Care Executive and Insurance Coordinator

Period 03rd July 2009 - 20th Sep 2012

Employer AL NOOR POLY CLINIC – DUBAI

Responsibilities

Greets and directs all visitors, including patients, representatives, job candidates and customers. Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone Ensure completion of paperwork, sign-in and security procedures, and scheduling of patients. Coordinates schedules for the front desk, assists in managerial tasks and serves as the initial contact in problem resolution. Greets visitors, handles incoming calls, schedules appointments and performs general administrative duties in a healthcare facility. Interview incoming patients prior to admission to gather demographic, insurance and emergency information. Issue invoice and collecting payments/copayments, answering phones, assisting family members, and conducting research for prior hospitalization records and account folders. Sensitivity to confidential matters if required. Serves as a liaison between insurance and healthcare providers to ensure required referrals have been processed correctly for medical specialty visits. Clarifies and verifies details of insurance coverage with private or government carriers and offers information to patients before medical services are provided. Ensure availability of treatment information by filing and retrieving patient records. Contribute to team effort by accomplishing related results as needed etc...

Position Admin Assistant

Period 01st Sep 2006 - 30th June 2009

Employer ATIJA COMMERICAL BROKERS – DUBAI

Responsibilities

Handling the customer enquiries whilst providing a high quality of service to each caller. Sales correspondence. Preparing Tenancy Contract for the Customers & MOU. Effectively communicating with customers in a professional and friendly manner. Supporting the field sales team. Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents. Contacting potential customers to arrange appointments. Resolving any sales related issues with customers. Completing the administrative needs of the Sales Department. Responding to sales queries via phone, e-mail and in writing. Coordinating with Customer for Closing Sales Deals. Gather information about people who are interested in buying or selling properties.

Position Receptionist cum Sales Coordinator

Period 23rd March 2003 - 30th Aug 2006

Employer ARAFA GRAPHICS & KAIRALI TRADING – DUBAI

Responsibilities

Provides excellent customer service. Capture and report on all Customer Service as appropriate disciplinary actions. Recognizing and managing assertive customer calls. Update the contact database. Prepared summary of inquiries for consumer help line personnel. Contact customers and schedules appointments according to established procedures or make follow-up calls to confirm orders or delivery dates. To help sales representatives improve their productivity and spend more time selling, sales coordinators provide a variety of support services. Contribute to customer satisfaction by ensuring the accuracy and timely processing of orders. Handle orders by telephone or email to check they include correct prices, discounts and product numbers, contacting customers to resolve any queries. Input orders to the company’s computer system and ensure that orders are processed in line with customers’ delivery requirements. Inform customers of any delays and arrange alternative delivery dates.

PERSONAL SKILLS & ABILITIES

Languages

English; Hindi; Tamil; Malayalam; fair Arabic

Computer

MS office/ Out Look/ CRM System

Other Skills

Ability to work independently and in team environment; Excellent organizational and Time management; Strong oral Communication skills; Strong follow-up and to deal with tact: Diplomacy and confident; Proactive & assertive. Work methodically, accurately and neatly.

Reference will be provided upon request.

Contact this candidate