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Human Resource Customer Service

Location:
Fayetteville, NC
Posted:
November 18, 2016

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Resume:

Continued...

ALVIN T. WINSTON

Fayetteville, NC 804-***-****

LinkedIn Profile Address acxjxy@r.postjobfree.com

BUSINESS SUPPORT SPECIALIST

Collaborative, business-minded professional proven in delivering outstanding support within demanding military and corporate settings. Strong financial acumen, able to work with program leadership to set and implement effective strategies. Decorated United States Army veteran with more than 8 years of service complemented by a degree in Business Administration.

Expertise in project management to meet timelines and achieve assigned goals.

Optimize productivity by introducing new processes and procedures.

Support team achievement by developing training materials and SOPs.

Technical expertise in Microsoft Office Suite and Data Processing Systems. PROFESSIONAL EXPERIENCE

Career Note: Devoted post-Army time to volunteer work and coaching youth sports teams. US ARMY, Bamberg, Germany

Postal Clerk, 3/2007-7/2008

Entrusted with handling mail and correspondence for military organization. Received, handled, sorted, and delivered all classes of mail.

Maintained schedules to deliver mail and packages accurately and on time.

Provided exceptional customer service to ensure satisfaction in a fast-paced, high-volume environment.

Proactively responded to possible threats by recognizing and reporting mail irregularities.

Collaborated with the team to meet organizational goals and performance standards.

Ensured compliance with regional and federal regulations to enable mail to reach its destination in a timely manner.

Human Resource Specialist, 8/2005-3/2007

Enabled the success of all projects and assignments by processing and placing personnel in appropriate assignments.

Boosted morale and employee satisfaction by preparing and processing recommendations for awards and decorations.

Communicated over the phone and in person with incoming personnel and existing staff.

Evaluated personnel for special assignments or training by examining and accurately processing personnel records or applications.

Regularly updated SOPs and other essential documentation to optimize performance. ALVIN T. WINSTON

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PROFESSIONAL EXPERIENCE - CONTINUED

US ARMY, West Point, NY

Human Resource Specialist, 10/2003-6/2005

Provided full-spectrum administrative support and clerical services. Communicated with staff and visitors over the phone and in person.

Maintained accurate records for 450+ personnel in the automated data processing system.

Ensured availability of supplies by assisting with orders and purchasing.

Tracked data and prepared reports on staffing levels for senior leadership. US ARMY, Fort Sill, OK

Finance Specialist, 2/2001-4/2003

Employed accounting best practices to prepare schedules, bank reconciliations and financial reports monthly.

Processed $20,000 in cash receipts and cash disbursements weekly.

Saved thousands of dollars by proofreading journal entries to catch errors prior to posting.

Conducted $10,000 in daily monetary transactions.

Researched finance actions in the Department of Defense Financial Regulation.

Assisted 100+ customers per day in a fast-paced, high-pressure environment and addressed tax-related inquiries.

EDUCATIONAL BACKGROUND

Associate in Business Administration

AMERICAN INTERCONTINENTAL UNIVERSITY – Hoffman Estates, IL AWARDS

Army Commendation Medal Army Achievement Medal Army Good Conduct Medal National Defense Service Medal Global war on Terrorism Expeditionary Medal Global War on Terrorism Service Medal Army Service Ribbon Overseas Service Ribbon



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