Career Goal: Case Manager

Counsel individuals to maximize the independence, and employability of persons coping with personal, social, and vocational difficulties that result from birth defects, illness, disease, accidents, or the stress of daily life; Coordinate activities for residents of care and treatment facilities. Assess client needs and design and implement rehabilitation programs that may include personal and vocational counseling, training, and job placement.

Summary of Qualifications

Excellent management skills

Case manager, and financial consultant skills

Solid decision making skills

Knowledgeable with substance abuse and mental health issues

Proficient with intake assessment of home loss prevention

Excellent collaboration skills

Excellent group facilitation, mediator skills

Computer Software analysis

Excel, spread sheet, power point, word,

Fluent in Spanish and English

Literature reviews, surveys, coding and data analysis

Task Proficiency

Prepare and maintain records and case files, including documentation such as clients' personal and eligibility information, services provided, narratives of client contacts, and relevant correspondence

Develop rehabilitation plans that fit clients' aptitudes, education levels, physical abilities, and career goals.

Monitor and record clients' progress to ensure that goals and objectives are met.

Confer with clients to discuss their options and goals so that rehabilitation programs and plans fo accessing needed services can be developed.

Maintain close contact with clients during job training and placements to resolve problems and evaluate placement adequacy.

Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.

Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated

Professional Experience

Massachusetts Rehabilitation Commission 8/2012 to 6/21/2016

Crisis Intervention Aid & Support

Assist in providing client services in a wide variety of fields, such as psychosocial, rehabilitation, including support for families. Assist clients in identifying, and obtaining available services that exist within their communities. May assist social workers with developing, organizing, and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care.

Duties

Keep records or prepare reports for owner or management concerning visits with clients.

Submit reports and review reports or problems with superior.

Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history.

Provide information or refer individuals to public or private agencies or community services for assistance.

Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures.

Boston Rescue Mission (Safe Haven) 8/2012 to 6/21/2016

Case Manager

Coordinate activities in residential facilities in secondary, group homes, or similar establishments. Order supplies and determine need for maintenance, repairs, and furnishings. May maintain household records and assign rooms. May assist residents with problem solving or refer them to counseling resources. Manage individual case load with health care appointments, housing, jobs, and referrals to community services.

Duties

Enforce rules and regulations to ensure the smooth and orderly operation of dormitory programs.

Provide emergency first aid and summon medical assistance when necessary.

Mediate interpersonal problems between residents.

Observe clients to detect and report unusual behavior.

Counsel clients in the handling of issues such as family, financial, and educational problems.

University Of Massachusetts Boston 5/2010 to 6/2012

MA completed on 6/2012

McCormack Graduate School of Policy and Global Studies

Conflict Resolution, Master of Arts

University of Massachusetts Boston

College of public and community services

BA in Human Services and Community planning

BA completed on 8/2016

University of Massachusetts Boston 2/ 2006 -8/2010

Peer Advisor

Counsel individuals and provide group educational and vocational guidance services.

Duties

Provide crisis intervention to students when difficult situations occur at schools.

Confer with parents or guardians, teachers, administrators, and other professionals to discuss

Student’s progress, resolve behavioral, academic, and other problems, and to determine priorities for students and their resource needs.

Evaluate students' or individuals' abilities, interests, and personality characteristics using tests, records, interviews, or professional sources.

Identify cases of domestic abuse or other family problems and encourage students or parents to seek additional assistance from mental health professionals.

Counsel students regarding educational issues, such as course and program selection, class scheduling and registration, school adjustment, truancy, study habits, and career planning.

VA Medical Center 12/1995-5/2004

Health Technician (prosthetics)

Measure, fit, and adapt orthopedic braces, appliances or prostheses, such as limbs or facial parts for patients with disabling conditions.

Duties

(Orthotic Fitter) Examine, interview, and measure patients to determine their appliance needs and to identify factors that could affect appliance fit.

Construct and fabricate appliances or supervise others constructing the appliances.

Fit, test, and evaluate devices on patients, and make adjustments for proper fit, function, and comfort.

Repair, rebuild, and modify prosthetic and orthopedic appliances.

Instruct patients in the use and care of orthoses and prostheses.

Purchasing Agent (prosthetics)

Compile information and records to draw up purchase orders for procurement of materials and services.

Duties

Prepare purchase orders and send copies to suppliers and to departments originating requests.

Respond to customer and supplier inquiries about order status, changes, or cancellations.

Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems.

Review requisition orders in order to verify accuracy, terminology, and specifications.

Compare prices, specifications, and delivery dates in order to determine the best bid among potential suppliers.

Education/Military

Masters of Arts in Conflict Resolution, University of Massachusetts-Boston

Bachelors of Arts in Human Service/Community Planning, University Massachusetts-Boston

Associate degree in Psych Rehab completed on 5/2016 at Bunker Hill Community college

US Army Veteran, Platoon Sergeant

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