Customer Service Assistant

MARLYN O. CRUZ

*** ******* ******** ***. ******** Caloocan City •(63-091********/097******** • acxju4@r.postjobfree.com

Nationality : Filipino

Date of Birth : February 25, 1988

Place of Birth : : Caloocan CIty

Age : 28

Marital Status : Married

Languages : Tagalog and English

CAREER SUMMARY

Highly skilled career professional with 3 years clinical experience in St. Luke’s Medical Center-Global City, a tertiary hospital with a 600-bed capacity.Flexible, quick learner who adapts easily to new situations and enjoys a challenge.Self-motivated professional with a commitment in providing a quality care. Registered midwife,with experience in ultrasound scanning. Responsible, hardworking, assertive and results-oriented, Independent, and versatile. Capable of working under pressure with enthusiasm Strong and competitive clinical skills

Presently working as Surgical Assistant in Manzanares Hair Restoration Center for 2 years where we do Hair Transplant and I’m aslo doing some paper works there.

EDUCATIONAL BACKGROUND

2004-2006 Graduate in Midwifery

Manila Central University

2000-2004 Secondary

PROFESSIONAL REGULATION COMMISSION / LICENSE

PRC Registration No.: 0139720

Registration Date: 11/30/2006

Expiration Date: 02/25/2018

EMPLOYER 1:

Employment Dates : 03/August/2012 – Present

Employer : Manzanares Hair Restoration Center

Hospital Website : www.manzanareshair.com

Address : U3108,31/f Tycoon Center. Pearl Drive Ortigas center,

Pasig City, Philippines

Hospital Category : Private Clinic

Position Held : Surgical Assistant

DUTIES AND RESPONSIBILITIES:

Assisting the doctor in harvesting the grafts.

Preparing all necessary materials and supplies needed for the procedure.

Performs additional task and functions assigned by immediate superior related to the position.

Does the cutting and tranplanting of grafts.

EMPLOYER 2:

Employment Dates : April 2009 – 30 July 2012

Employer : St. Luke's Medical Center Global City

Hospital Website : http://www.stluke.com.ph/

Address : Rizal Drive corner, Bonifacio Global City, 32nd Street

Hospital Category : Tertiary – 600 bed capacity

Position Held : Ultrasound technician/Assistant

Unit/Ward : Ultrasound Department

No. of Beds (Area) : 8

DUTIES AND RESPONSIBILITIES:

Performs ultrasound procedural techniques to patients based on the received request.

Specialized in abdominal ultrasonography, explaining the procedure to the patients.Recording medical history of the patients accurately. Operating ultrasound equipments, selecting the best images for diagnosis. Keeping and maintaining patient records as well maintenance of the equipment . Assisting biopsy like Fine needle Aspiration biopsy, renal biopsy, liver biopsy, etc

May also perform some procedures at patients’ bedside

Handles and operates specialized ultrasound equipment/machines properly during the conduct of the procedure.

Assisting the radiologist in administering any procedure related to section’s function.

Preparing all necessary materials and supplies needed for every examination.

Assurance that all satisfactory images taken and other pertinent information were properly recorded before the patient leaves.

Implementation and enforcement of standards and policies of the section and organizational as whole.

Refines management skills through constant training, seminars and various educational tools.

Actively participates in organization wide activities and taskforces assigned relevant to the corporate

vision, mission, and values.

Performs additional task and functions assigned by immediate superior related to the position.

Registers patient for section’s procedures. And systematically schedules them to avoid overlapping or delay in the procedure without sacrificing the quality of image through proper coordination with patient and nursing units.

EQUIPMENT USED:

Siemens acuson antares

Sonoline antares

Sonoscape

ATL HDI

aspen

Acuson S2

CASES HANDLED:

Assisting in Ultrasound guided thoracentesis

Assisting in Ultrasound guided renal biopsy

Assisting in Ultrasound guided prostate biopsy

Assisting in Abdominal ultrasound (pancreas, liver,gallbladder,kidneys, spleen, prostate)

Assisting in Transabdominal pelvic ultrasound

Assisting in Neck and thyroid ultrasound

Assisting in Fine needle aspiration Biopsy

SEMINARS ATTENDED:

E-F EA 9 4

Basic Life Support for Health Care Providers

Bio-Emergency Preparedness and Disaster Control Team lecture and actual

Patient safety Orientation

Hospital Waste Management

Environment of Care

Personal Effectiveness Program: Conformance to expected behavior and Insights.

Working in a Customer-Driven Environment – Customer Delight for Life

Basic English Proficiency / Effective Business Communication

Customer Service Champion Training and Revalida

Computer Applications

Windows literate

excel

powerpoint

References:

Contact Person : Tuesday Samson

Position Held : Radiologist

Contact Person : Francisco Manzanares Jr.

Position Held : M.D, Owner of Manzanares Hair Restoration Center

Address : Unit 3108, 31/F Tycoon Center, Pearl Drive Ortigas Center

Telephone Number : 706-1698

Contact Person : Criselda P. Murillo

Position Held : Surgical Assistant

Address : Unit 3108, 31/F Tycoon Center, Pearl Drive Ortigas Center

Telephone Number : 706-1698

Contact this candidate