Manager Insurance

Jeffrey L. Giss

RISK MANAGEMENT CONSULTANT

********@*****.***

Poplar Grove, IL 61065 C 815-***-****

Leader Level Risk Management Professional

Profile development / Risk Management / Audit Coordination / Business Quality Reviews / Compliance Analysis / Systems Training / Project Management / Facilitator / IRMS Specialist

34 year underwriting risk consultant veteran. 20+ years commercial lines experience. 10 years of personal insurance experience. Skilled at developing and executing targeted business initiatives in underwriting quality, compliance and project management. Thoroughly trained in property and casualty insurance industry. Effective communicator with proven ability to build strong relationships with internal business units establishing a high level of cooperation. Recognized for the ability to work independently and be responsible to manage multiple projects at one time while contributing to the success of the entire team.

Professional Experience

Renewal Underwriting Team Lead / Business Technology Liaison

Atlas Financial Holdings, Inc., Elk Grove Village, IL 2015 – Present

Supervising a team of 7 underwriters handling the renewals of a $78,000,000 book of Public Auto business.

Underwriting liaison to IT Department.

Change Control management and troubleshooting assistance as needed.

User acceptance testing coordinator.

Development of workflows for business processes, system requirements and training procedures.

Senior Commercial Auto Underwriter

Navigators Insurance Company, Schaumburg, IL 2013 – 2015

Underwrite commercial auto insurance (for fleets averaging 50+ vehicles) supporting other primary and excess & surplus lines division business within Navigators, as well as, mono-line auto for select brokers.

Analyzed and determined risk exposures for the respective insured, worked closely with the main line underwriter and broker to successfully secure the multi-line account.

Reunderwrote inherited book of business with significant deficiencies.

Territorial Risk Consultant

Allstate Insurance Company (Business Insurance Division), South Barrington, IL 1995 – 2013

Project Lead (2009-2013)

Coordinated the Auto portion of the new processing platform implementation for Allstate Business Insurance.

Successfully maintained continuous alignment of program scope to meet strategic business objectives.

Oversaw business resources as a Project Manager to adhere to budget and timelines, worked on the successful rollout of 5 waves of states onto the vendor based processing platform.

Integrated Risk Management System (IRMS) Coordinator (1999-2009)

Partnered with Home Office auto consultants to automate Commercial Auto Underwriting.

Developed and maintained individual state profiles for 23 states.

Coordinated rollout of new IRMS underwriting platform for the twenty-three states in the Western Regional Commercial Center.

Conducted initial training for the underwriters on the new Auto Mechanized Underwriting Platform and any new processes/system enhancements when implemented.

Point person for field office with system programmers during rollout of new Auto Underwriting Platform.

Act as a single point of contact for WCRCC & IARCC on IRMS issues (i.e. Profiles, Risk Management Workstation, Managerial Options) to investigate and resolve with the various Production Support groups such as RMTS, PMW, etc.

Maintain good relationships with supporting business units i.e. RMTS, NTNI, Operations in the ongoing role of RCC IRMS Coordinator.

Monitor business quality and compliance to underwriting profiles by a series of monthly reports (Overrides, Efficiencies, Dropped files).

Analyzed profiles to assess efficiencies and recommend any revisions to Home Office.

Jeff Giss Pg. 2 C 815-***-****

(Allstate Insurance Company, cont.)

Facilitated and test upgrades to IRMS system and supporting Managerial Options application.

Coordinated the field office underwriter Performance Analysis Review (audit) process

Implemented and streamlined a T-Doc process that improved Field Office completion percentage more than 20 points to 92.3%.

Served as a continuous point of contact for Field office audits and state compliance reviews.

Team Leader (1995-1999)

Responsible for 8 direct reports supporting over 400 agents in the Washington Commercial Region.

Supervised four underwriters and four clerical staff handling a total combined premium volume of $10.5 million in Commercial Lines business.

Organized team expenses in addition to maintaining personal underwriting territory.

Underwriting Manager

Celina Insurance Group, Celina, OH 1991 to 1995

Rose through multiple positions at company and was promoted in October 1993 to Underwriting Manager of the Southeast Ohio District.

As an Underwriting Manager, duties included supervision of four underwriters handling a total combined premium volume of $8.1 million in Personal and Commercial business, extensive auditing of underwriter compliance and business quality, coordination of underwriting, reunderwriting and book transfer procedures, setting and monitoring of department budget, field travel for agent training.

As a Staff Analyst, duties included the development of audit guidelines, audit checking forms and the monitoring of the Underwriting audit process.

Conducted regular Home Office and Branch product line audits.

Instrumental in implementing a joint Premium Audit / Underwriting action plan to address concerns regarding the company's Premium Audit process. Acted in an advisory role for Premium Audit to establish and maintain compliance to department objectives.

Market Underwriter

Allstate Insurance Company (Business Insurance Division), South Barrington, IL 1989 to 1991

Handled commercial underwriting business (Customizer, BPP, Auto Fleet / Non Fleet, Inland Marine and Worker's Comp.) for approximately 120 agents.

Daily analysis of commercial applications, renewals, reinsurance and agent telephone contact to develop and maintain a profitable book of business.

Regular file reviews for compliance.

Training of new underwriting personnel and sales management.

Travel to Washington territory for field inspections, agent training and marketing support.

Regional Underwriting Specialist

Crum & Forster Personal Insurance Company, Freeport, IL 1981 to 1989

Rose through multiple positions at company to become Regional Underwriting Specialist.

Participated in regular underwriting audits for quality and compliance analysis of quality indicators, reviewed referral risks to improve underwriting quality / profit results through recommendations and implementation of action plans.

Coordinated sales-oriented underwriting programs to support regional objectives for targeted growth.

Monitored department service objectives by implementing operations/underwriting referral criteria.

Prepared and presented the underwriting portion of a new product roll out to a large group of agents.

Handled larger volume agencies in Illinois to provide them with a higher technical level of expertise and service.

Education

Associate in Underwriting

BBA in Finance –University of Iowa, Iowa City, IA

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