Technical Manager
Resume:
Edward Duhe
**** *** ********** ****, *** Iberia, Louisiana 70563
****@****.***
Technical Management
Qualifications Profile
Growth-focused, goal-oriented, and highly analytical professional with extensive experience in handling multiple projects encompassing software technical sales, support, and revenue growth. Equipped with articulate communication skills essential in building positive work relationships with colleagues and clients across multiple areas and functions. Adept at motivating, training, guiding, and leading high-caliber technical teams of professionals toward the successful attainment of goals. Technically proficient with Microsoft Windows, Macintosh, Microsoft Office, IBM Lotus Notes, Cognos, and Skytap Cloud.
Core Competencies
Customer Relations / Data Center Operations Personnel Management Team Building and Leadership Marketing Sales
Project Management Problem Resolution Profit Optimization Software Implementation Process Improvement
Professional Experience
IBM Corporation, Baton Rouge, LA
Technical Sales Support/Field Technical Specialist/First Line Manager 1987–Present
Fulfill wide range of tasks, such as supervising daily operations of nine customer centers and directing staff comprised of nine architects and event coordinators, twelve laboratory managers, and two developers that influenced $1.3B in revenue annually
Manage diverse activities, which include capital and expense budget management, infrastructure support and services, asset publishing services, asset repository, as well as quarterly and year-end reporting,
Lead the execution of custom internal portal for cloud deployment of demonstration assets along with end-to-end process and event management
Notable Accomplishments:
Initiated a reporting system to maintain operational reports and dashboards for insights into center operations
Earned recognition as above average contributor in 2015 among top contributors in 2014 and 2013
Generated $900K yearly savings in printing cost by developing and deploying iPad-based documentation system as well as $1.2 M in shipping cost and hardware purchases by transitioning to cloud-based demonstration system
Projects Handled
Project Name: IBM Technical Exploration Center, 2009–Present
Role: Business Analyst/ WebSphere TEC Liaison
Main objective/function:
Provide oversight in the development and establishment of data warehouse system and reporting capabilities, specifically created to demonstrate the effectiveness of the Technical Exploration Centers (TECs), including coordination of resources, definition of requirements, and execution of project to acquire results
Collaborate with WebSphere brand leadership in North America to maximize the use of TECs for their sales efforts
Maintain active involvement in technical sales accelerators development, publishing, and delivery
Project Name: WebSphere process integration and application integration portfolio, 2005–2009
Role: Technical Sales Manager
Client:
Main objective/function:
Effectively supervised America’s technical sales subject matter experts in support of the WebSphere brand missions and objectives
Led the establishment of beta programs, including customer participation enablement which resulted in customer references
Took charge of resource deployment and scheduling of all the company’s process and application integration, technical sales and sales enablement of IBM software, as well as the planning and implementation of different types of enablement events and collateral including Software Technical Enablement Workshops (STEWS), self-paced enablement materials, and webcasts
Served as representative of Americas Technical Sales Community’s Enablement Development Delivery Team on product education and strategy discussion with cross-organizational teams
Notable Accomplishments:
Made substantial contributions in the resolution of complex issues within the technical sales communities across all brands in the Americas by providing recommendations toward company growth
Planned and coordinated customer sales events and collateral, which included evaluating technologies for process integration and application integration portfolio; which resulted to the achievement of outstanding results and process optimization
Earlier Projects Handled:
Project Name: Technical sales subject matter experts for WebSphere, Business Process Integration, pervasive computing, and e-commerce
Role: Technical Sales Manager
Project Name: Technical sales subject matter experts for MQseries and message broker
Role: Technical Sales Manager
Project Name: Sales support for IBM Intel based hardware and software
Role: Technical Sales Advisor
Project Name: IBM software and hardware portfolio
Role: System Engineer
Earlier career
Mobil Oil Lafayette, LA
Personal Computer Coordinator
Entre Computer Center Lafayette, LA
Service and Support Manager
Education
Bachelor of Science in Business Administration
Louisiana State University, Baton Rouge, LA
Awards
Eminence and Excellence Awards
Hundred Percent Club Awards
Sales Eminence Award
Publications
Duhe, E. (1994). Stretching your LAN with LAN distance. Personal Systems Magazine, 6(5) 22–33.
Duhe, E. (1995). OS/2 warp. Personal Systems Magazine, 7(1) 22–33.
Duhe, E., Gracia, R., Hutchison, K., and White, T. (1996). OS/2 warp 4: Best on the planet. Personal Systems Magazine, 8(6) 8–16.
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