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Customer Service Executive Assistant

Location:
Dasmariñas, CALABARZON, Philippines
Posted:
November 17, 2016

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Resume:

LARAH FATIMA RAMIREZ

B** L** Villa Elena Subdivision

Langkaan, Dasmariñas Cavite

acxjpx@r.postjobfree.com

Mobile#: +639**-***-****

SUMMARY

A results oriented, customer oriented, dependable individual who adapts well in a fast paced environment, established excellent reputation as an Executive Assistant for 9 years in SunPower Philippines plant and a year in Intel Philippines, with sufficient experience in marketing and customer service.

PROFESSIONAL EXPERIENCE

SUNPOWER PHILIPPINES MFG., LTD. May, 2007- present

One of the largest solar power producers which designs, manufactures and markets high-performance solar electric technology worldwide.

Job Title: Sr. Executive Assistant

Accomplishments:

Successfully handled company events such as Strategic Planning and Team Buildings for management, department outings and workshops, visiting dealers and corporate guests.

Effectively managed the provision of ground transportation requested by employees, and arranged for visitors.

Completed travel requirements for management and employees – visa, air tickets, hotel and transportation, and executives travel agenda.

Submitted reports on time as requested by department directors - preparation of corporate presentations, dashboard, staff presentations, staff meeting minutes and ARs, and monitoring reports.

Completed online purchase requisitions and expense reports using the Oracle

INTEL TECHNOLOGY PHILIPPINES, INC. Aug. 1, 2005- Sept. 16, 2006

A multi-national corporation and top manufacturer of microprocessors and chipsets worldwide.

Job Title: Administrative Assistant Jan. 14, 2006- Sept. 16, 2006

Worked as Administrative Support to Assembly Test Global Materials- Material Services Group. Prepared budget review report of the business groups monthly spending to keep track of the budget. Purchase, issue, and monitor operating and office supplies to support the operations through supplier coordination. Arrange meetings, development day training and team building activities of the group.

Handled Intel’s document archiving, and reduced Intel’s annual archiving expenses, by initiating the disposal of offsite archived documents due for disposal in coordination with the stakeholders.

Job Title: Manufacturing Specialist Aug. 1, 2005- Jan. 10, 2006

Processed lots on assigned modules, tool set-up and assist, data collection or monitoring as needed. Operated CMT Testers and IX Modules to test Pentium 4 microprocessors. Tasks include recording accurate data of processed lots to provide information on process issues, and product flow in the operations.

GREENPAK ENTERPRISES March 5, 2005- June 5, 2005

A firm manufacturing packaging products for a variety of clients- food and electronics industries.

Job Title: Office Staff/ Receiving Clerk

Accomplished administrative processes, and count and verify incoming shipment. Facilitated closure of non-compliance reports from customers, investigate root cause of problems and create permanent solutions in coordination with the management. Monitor work-in-process inventory. Count and verify incoming shipment. Update productivity reports.

ADVANCED CONTACT SOLUTIONS Jan. 10, 2005- Feb. 21, 2005

A call center providing customer service to a telecommunication industry.

Job Title: Customer Service Representative

Effectively communicate product information to the customers. Inform clients by explaining procedures; answering questions; providing solutions to issues raised be customers

GMA RURAL BANK, LIPA BRANCH Oct. 2004- Jan. 2005

A rural bank from GMA, Cavite that started in 1992.

Job Title: Marketing Associate/ New Accounts Personnel

Assisted clients in opening new accounts. Market GMA Bank’s products to different market sectors in Lipa City. Market GMA Bank’s products to gain number of accounts and accumulate larger deposits- resulted to P450,000.00 accumulated deposits two months.

EDUCATION

Course Institution

BS Entrepreneurial Management Polytechnic University of the Philippines

Academic Excellence Awardee Sto. Tomas, Batangas, Philippines

Cum Laude

TRAINING

Communicating with Diplomacy, Discretion and Influence: A Course for Senior Administrative Professionals

5-6 August 2008, Dusit Thani Hotel, Ayala Centre, Makati City, Metro Manila

Skills For Success: A Guide for Secretaries and Administrative Assistants

17 July 2009, A. Venue Hotel Suites, Makati Avenue, Makati City

Mini-MBA For Executive Secretaries and Administrative Professionals

15-16 July 2010, Astoria Plaza, J. Ortigas Business District, Pasig City

7 Habits of Highly Effective People

22-24 November 2010, First Philippine Industrial Park, Sto. Tomas Batangas

SKILLS

Good organizational skills and able to pay attention to detail

Has ability to work under pressure

With very good communication skills

Possess good interpersonal skills

Has comprehensive knowledge of Oracle and MS Office software packages

Has the ability to contribute to and work effectively within a team environment

Can work with less supervision

PERSONAL DETAILS

Aged 32, married, with one child, Filipino citizen.



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