Gaylynn Hill

*** ******** **, *************, **, C1E 0J9

902-***-**** (cell) acxjpr@r.postjobfree.com

PROFILE

An energetic, hardworking graduate of the Environmental Science program at Dalhousie’s Agriculture Campus. Excellent interpersonal, customer service, and team skills. Highly organized with strong computer skills. Responsible with good judgment and decision making skills. NS Class 5 Driver’s License, trained in Defensive Driving with Young Drivers of Canada and a clear drivers abstract. Looking to apply my education and experience in a position where I can gain experience and make a contribution to my career path.

EDUCATION

Bachelor of Science (Agriculture) with a major in Environmental Science and a minor in Plant Science, Dalhousie University, Agriculture Campus, Truro, NS May 2014.

Diploma in Photography

Shaw Academy, Currently in Progress

WORK EXPERIENCE

Location Manager April 2016 to current

Hertz Canada and Dollar Thrifty Automotive Group, Charlottetown Airport

Provide an environment and space to grow and succeed for all employees. Supply insight and coaching to the customer service representatives to continue to serve customers with the best and highest level of service. Overlook and support all employees to improve location results in the most efficient way.

Using Cars+ and Rentworks software to prepare the location for available fleet, prepare vehicles to auto body and maintenance vendors, process and collect for damages done to vehicles and oversee all actions through the location at the Charlottetown Airport location.

Lead Customer Service Representative May 2014 to April 2016

Dollar Thrifty Automotive Group, Halifax Stanfield International Airport

Provide excellent customer service to individuals and businesses looking to rent various makes and models of vehicles. Use of Rentworks software. Responsible for store opening and closing at both the airport and downtown Halifax locations. Handle cash, debit and credit transactions. Problem solving and working in a fast paced environment

Riding Instructor Sept. 2012 to current

Porters Equine Centre, Stewiacke, NS

Teach kids of all ages horse care, including the importance of safety around horses and large animals, grooming, cleaning stalls and riding lessons. Interact with parents, handle money and paperwork. Assist with all aspects of barn management and horse care in the absence of the owners.

Campus Tour Guide Oct 2012 to May 2014

Dalhousie University, Agriculture Campus, Truro, NS

Developing and taking potential students and parents on tours of the Agriculture Campus, including residents, classrooms, barns, and other campus facilities. Providing information and answering questions about campus and student life.

Student Services Summer Assistant April 2013 to Sept 2013

Dalhousie University, Agriculture Campus, Truro, NS

Provided support in various aspects of the Student Services office, including assisting new students with their academic schedules and transition to university, planning and organizing for new student orientation

Preparing programs and support for incoming international students, and assisting other service centres as required. Worked both independently and in a team environment to provide support and customer service.

Stream Restoration May to August 2012

Shubenacadie Watershed Environmental Protection Society & Clean Nova Scotia, Fall River, NS

Building and installation of digger logs and deflectors to help restore the riverbank and fish species. Trained using the Wet-Pro Kit (YSI) through Saint Mary’s University on water quality and using the knowledge gained to develop and deliver public presentations on the restoration project.

Cashier April 2007 to June 2012

Sobeys, Elmsdale, NS

Working in a fast paced environment, providing excellent customer service, answering questions, packing groceries and working with various methods of payment.

Customer Service Agent May to August 2011

Hertz Canada, Halifax Stanfield International Airport

Provide excellent customer service to individuals and businesses looking to rent various makes and models of vehicles. Use of Rentworks software. Handle cash, debit and credit transactions. Problem solving and working in a fast paced environment.

Dance Instructor September 2007 to June 2011

RSI Danceworks, Enfield, NS

Teaching jazz and ballet dance techniques to kids of all ages. Choreography and teaching dances to individuals and classes for presentation at competition and the annual recital.

Grounds Crew June to August 2010

Halifax County Exhibition, Middle Musquodoboit, NS

Physical labour, cleaning, painting, and preparing the grounds before, during and after the annual exhibition. Organizing agriculture classes, dealing with the public, and handling cash during the week of the exhibition.

Labourer, Block Plant July to August 2008

Shaw Brick, Lantz, NS

Moving and piling construction materials, use of power tools to repair pallets, and other physical duties as required.

ADDITIONAL TRAINING, INTERESTS & ACCOMPLISHMENTS

Marketing and Advertising for PL Photographix, Paul LeBlanc 2015-Current

Most Recognized Customer Service Representative, Hertz Dollar Thrifty 2015

Completion of Undergrad Research Project – Soil Nitrogen Mineralization Testing, Dalhousie Agricultural Campus 2014

Trained in WHMIS, Lock-Out/Tag-Out, and Emergency First Aid

Laboratory and analytical experience with knowledge of a variety of sampling techniques

Dalhousie Rams Woodsman Team, 2012-13 and 2013-14

Co-Chair Dalhousie Agriculture Campus Orientation Committee, 2011, 2012 and 2013

Co-Chair Dalhousie Agricultural Campus Graduation Banquet Committee, 2011

Leadership Training, Nova Scotia Agriculture College and Dalhousie University

Treasurer, Fraser House Residence Council, 2010-11

Defensive Driver Training, Young Drivers of Canada

Two scholarships (2006 and 2007) from the British Association of Teachers of Dance

Numerous championships from various horseshows

REFERENCES

Available upon request

Contact this candidate