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Helpdesk Manager/Systems Administrator

Location:
Lacey, WA
Posted:
November 17, 2016

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Resume:

Bryan Trunnell

**** ********* ** **, *****, WA **503

P 360-***-**** acxjpk@r.postjobfree.com

Professional Summary

** **** ******** ******* **** 7 years of extensive IT specialization; and 4 years in training, logistics and operations for a 120 person Recruiting unit. Strong background in instruction, procurement and sustainment in support of full time and reserve personnel, in a high-tempo year round training environment. Adaptable self starter, proficient in successfully operating at small and medium sized organizations with minimal supervision and direction.

Skills

Microsoft Office suite support, Windows Server, Active Directory, Windows imaging

DoD systems including ATRRS, DTMS, iPERMS, Vulcan RMS; Washington State JisLink

Experience

Operations/Training Manager for Recruiting, WAARNG June 2013-December 2015

Recruiting and Retention BN, Camp Murray, WA 98430

B Co Recruit Sustainment Program (RSP) Manager from September 2014-July 2015

Developed, submitted, and implemented the training schedule for over 120 personnel including meals, pay, ranges, annual training, training sites, and mandatory classes.

Provided real time tracking for several systems used at the unit level. Reported up-to-date information on recruiting trends and metrics to unit leadership.

Conducted classes for Cadre professional development, and ensured personnel enrollment in appropriate training programs.

Tracked Company waivers through Unit, State, and National Guard Bureau, to ensure incoming Soldiers were processed and enlisted in a timely manner.

QC’d shipper packets and provided shipper briefs to RSP Soldiers attending training.

Automation IT Helpdesk/Automation Section Manager, WAARNG March 2006-June 2013

Recruiting and Retention BN, Camp Murray, WA 98430

Maintained over 100 computers, 200 other communications devices and peripherals for a busy recruiting unit, specializing in custom Windows image installation and troubleshooting.

IT Helpdesk Supervisor, supported over 120 users and $200,000 worth of equipment with no losses. Tier I/II level desktop and software support provided both remotely and on-call.

Network Administrator for the Washington State National Guard network, and one national Department of Defense network, with an emphasis on network security.

System Administrator on all unit computers, phones, server, printers and scanners for software support, vetting, compliance, security, and training.

Streamlined section processes to improve customer service and upgrade assets available to end-users through personal initiative and autonomy.

Accomplishments

Facilitated B Co RSP to be the Battalion leader in Ship Rate, QC standard, and smallest RSP personnel Pipeline loss rate.

Achieved first time go at Unit RSP Self-Accreditation, and for 2015 NGB OIP Inspection.

Education/Specialized Training and Certifications

Attended West Virginia University, Major in History, Minors in Art and Physical Therapy

US Army 25B IT Specialist November 2012; Army Recruiting IT School 2008, 2012

Master Resiliency Trainer, University of Pennsylvania, 2013

Secret Security Clearance; Held Top Secret from 2005-2010

HIPPA Privacy Act Certification

OPSEC (Operational Security) Officer

Security + trained, certification expired in 2015



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