Lisa Klimek

*** ******* ******

Lake Orion, MI **362

Cell: 248-***-****

acxjob@r.postjobfree.com

Objective:

To Pursue a Challenging opportunity as a Receptionist or Administrative Assistant, utilizing my current Experience.

Skills:

QuickBooks

Microsoft Office (Word, Outlook, Excel)

System employment software including Lawson, Kronos, Ceridian, Citrix, and Lotus notes.

Necho Screens

Gateway

Alliance

Allstar

Peachtree

Allegis

Fieldglass

Zero Chaos

Bswift

Qualifications:

Receptionist, Administrative Assistant, Human Resource/Clerical and Payroll with Over 6 years’ experience.

Qualified with supervisory and Leadership skills.

Experience:

Orion Test Systems

Receptionist/Administrative Assistant

March 2016-November 2016

Responsible for relaying incoming telephone calls, greeting visitors and performing diversified clerical duties in a professional manner by performing the following duties and responsibilities:

Answers multi-line telephone system, screens calls, takes accurate messages and transfers telephone calls to the appropriate person in an efficient manner.

Greets incoming visitors in a professional manner and promptly notifies appropriate person of their arrival.

Receives and signs for courier deliveries and notifies appropriate personnel that packages have arrived.

Operates standard Office equipment to include:

Multi-line telephone system, Calculator, Facsimile machine Computer/ Printer, Photocopy machine

Types correspondence and various documentation in a proper format and proofreads/ distributes as assigned.

Maintains proper response letters on computer for various incoming correspondence.

Files correspondence and documents as necessary.

Assists Accounting Department with various duties and assignments as needed.

Orders office supplies.

Performs other related duties as assigned

Accounts payable log and reminders

Enter in office bills

Vendor relations

Enter in payments made by credit card

Reconcile credit cards

Pay credit cards

Accounts receivable spreadsheet and payment status

Logistic bills processing

Credit/return memos

Biweekly timesheet summary

Help with month end closing

TTi Global

Administrative assistant

May 2015 – March 2016 (1 year 2 month) Rochester Hills, Michigan

Facilitates all incoming calls and guests with respect and the highest level of customer service

Access and compile electronic time sheets from various contingent labor and staffing systems into the payroll spreadsheet and submit to finance department

Validate each individual employee time sheet to ensure proper classification of employee work time (PTO, OT, standard time, bereavement, holidays, etc.)

Following up with employees and managers regarding completed/incomplete timesheets, correcting data and ensuring accuracy

Distributes live paycheck for new hires and/or direct deposit changes

Assists Human Resources with reporting, filing, and other duties as assigned

Distributes all incoming mail, parcel shipments and incoming/outgoing faxes

Responsible for the preparation of all outgoing mail and parcel shipments

Responsible for maintaining the postage account

Responsible for the company UPS and DHL accounts and corresponding paperwork

Provides support and administrative functions, as needed, throughout the company

Responsible for organizing company travel arrangements

Responsible for ordering all company supplies and ensuring inventory is sufficient

Responsible for mailing out company birthday cards on a monthly basis

TTi Global

Part Time Finance Administrator, January 2015-May 2015

Creating and reviewing expense reports

Scanning, filing

Data entry and general office administration

Answer the phone when necessary

Allstate

Licensed Resident Producer in the State of Michigan, May 2014-January 2015

Customer service (answer incoming calls, faxes, mail, payments, filing)

Assisted clients with any billing or policy questions

Made any needed changes on home and auto policies

Calling on late payments

Added new vehicles to insured’s policies and quote replacement vehicles

Processed mortgagee changes on homeowners policies

Assisted clients with auto & homeowners claims

State Farm

Licensed Resident Producer in the State of Michigan, November 2012- May 2014

Added new vehicles to insured’s policies and quote replacement vehicles

Made any needed changes on home and auto policies

Calling on late payments

Customer service (answer incoming calls, faxes, mail, payments)

Processed mortgagee changes on homeowners policies

Assisted clients with auto & homeowners claims and mini-tort deductible recovery

Great lakes Claims Services

Claims Representative, June 2008-October 2012

Receive in-coming calls from policy holders and claimants, reporting accidents while completing initial insurance reports.

Process claims requests while resolving claim holder’s problems.

Act as First point of contact for customers who need to file a claim.

Hold Responsibility for entering accurate data into the computer system

Call Center Customer Service Representative (Henderson Glass)

Took roll over calls for other Henderson Glass Service stores: Price quotes on auto glass setting up orders, scheduling appointments, ordering Parts and calling in insurance claims

Responsible for taking claims for fleet vehicles and obtaining authorization and setting them up with a glass shop for repair or replacement

Provided effective and timely resolution of a range of customer inquiries.

Handled in-coming calls for policy holders that have glass damage to their vehicle

Electronic Data Systems

Lexus Roadside Customer Assistance, April 2008-June 2008

Set forth Effort to Deliver world class customer service and build customer satisfaction and loyalty

Generated challenging and effective time resolution to a range of customer inquiries

Strived for one-call resolution of customer issues

Maintained ongoing training to stay abreast of product, service and policy changes

Assisted in a structured and positive attitude with customers who were in serious stranded situations, which had prepared for proper assistance

Responded to customer inquiries and requests and resolved issues efficiently

Utilized multiple call center support applications efficiently assist customers and agents in handling efficient information

Flagstar Bank

Human Resource Specialist Payroll, October 2007-March 2008

Experience in customer service and communication skills, both in-person and by telephone in the banking industry dealing with customers, co-workers, and employees

Processed bi-weekly payroll for entire organization Review's timecards via electronic import into payroll software

Obtained required signatures to complete and post payroll. Distributed paychecks, pay stubs, and other payroll related information. Updates and maintains payroll files and databases to reflect personnel payroll changes

Under general supervision, performed tasks relating to the processing of payroll

Duties included checking and auditing timekeeping records for compliance with established standards, maintaining time and attendance records, entering new hires into the payroll system, posting changes in pay and tax status, and miscellaneous changes

Processed approved leave changes, new hires, terminations, withholding changes, direct deposits, and enter information into automated system

Maintained computer records, including recruitment files and tests, general files and other information on sick leave, payroll, vacation pay, and hourly time records

Target Corporation

Human Resource Level 2 Specialist, November 1994 -October 2007

Maintain a good working relationship with customers by responding to all inquiries and complaints concerning Verifications of Employment and garnishments, in a courteous and efficient manner

Assisted in executing the staffing plan to ensure the store is staffed in all work centers, leads scheduling process by using the DATA MAXX System to accurately track payroll integration, job and task qualifications and Production equipment Tracking

Overseeing payroll processes, inputting time off requests, availability changes into the scheduling application. Editing and posting weekly schedule. Entering missing time clock punches in the Time and Attendance system; processing weekly payroll, tracking attendance and meal compliance reports

Promptly, and courteously responding to all team member questions about work schedules, paychecks, solving pay issues and issuing payroll vouchers

Assisted the Executive Team Leader of Human Resources, with the interview processes, orientations, and extending job offers

Accounting/Payroll:

Accurately counting the day’s cash and checks; coming up with an accurate cash count for each register used. Preparing the daily bank deposit, preparing starting banks in bulk for cash registers, service desk, and change fund.

Keeping track of all money advanced to the cash registers, service desk, and change fund. Verifying the amount of money in the safe; resolving any discrepancies, and sending required Cash Office paperwork and reports to Central Sales Audit

References available upon request

Contact this candidate