Prateek Ramnani

I.T. Analyst

Contact Details: +1-203-***-**** acxjnw@r.postjobfree.com

PROFESSIONAL PROFILE

Extensive experience in installing, configuring, customizing, upgrading, integrating and migrating various Documentum suite of products including vD6 and vD7.

Work with development team throughout the development SDLC process, including discussions on implementation/Problem Management strategies.

Providing support to client infrastructure related to daily operational tasks and issues reported by business users with regards to Documentum Applications.

Provide technical expertise to analyze and resolve Incident/problems in a timely manner.

Discuss/Plan/Coordinate plans for application, OS, and hardware upgrades.

Assist in high quality delivery to clients in response to their requests and maintaining the responsibility to develop technical skills and absorb professional knowledge to quickly meet the business requirements.

In-depth knowledge about Content Management, Docbase Security, User Management, DFC, Jobs Management.

EMPLOYMENT SCAN

Employer: TATA CONSULTANCY SERVICES.

Duration: 5 Years and 6 Months

Period: April, 2011 to present

Role: Environment Management and Delivery Service.

Key role in upgrade/maintain/support our current Documentum 6.5 SP2 environment to Documentum 7 Also, Responsible for the maintaining availability of Documentum 6.5 infrastructure on which a number of Clients most business critical applications are based.

Managing a team of 7 People, assigning tasks, ensure completion and maintain a good environment within team.

Installation, configuration and maintenance of Documentum 6.5 components across environments. As Content Servers, Documentum Foundation Services (DFS), Documentum Messaging Server (DMS), Full Text Indexing (FAST and xPlore v-1.2, 1.5), CBS, ADTS, Branch Office Caching Server (BOCS), xCP (1.0, 2.2), Adlib Enterprise 5.2 and Accusoft 9.0, 11.0.

Environments are based on Windows Server 2003 & 2008 and 2012, SQL Server 2005 and 2008 and Middleware of JBOSS, Apache Tomcat OR Weblogic platform.

Discuss/Plan/Coordinate plans for application, OS, and hardware upgrades, providing recommendation for capacity management of environment.

Troubleshooting performance related issue with internal teams and different vendors and ensure 100% and uninterrupted availability.

Work with Business/Development teams to build, install and configure Documentum applications and products as per requirement. This follows with testing and deploying application codes in form of Release Units in the client Production and non- Production environments following the SDLC process.

Providing knowledge transfer and Documentation to Support teams for any existing and new applications being deployed across the environment for future support.

Role: Documentum Administrator.

Responsible for building, installing deploying and configuring the new releases of Documentum applications after their successful deployment in the testing environment and also troubleshooting the issues faced during in the same.

Interacting with Application vendors (EMC, Microsoft, Adlib and Red hat) involving discussion on issues, Training, Implementing new Products and troubleshooting issues, technical updates over web-ex sessions and calls.

Resolving issue and Making changes across the environments as per the Change and Incident management Process.

Configuring Web Environment, Design/Setup/Maintenance of Production and Non - Production environments consisting of Widows IIS server, Deploying Web content configuring IIS 6.0/7.0 Server.

Managing, Configuring and renew SSL certificates on Web servers, application server and IIS servers from Non – production environment to Production environment.

Involvement in Problem Management calls, taking in consideration Incident Management and Change Management to ensure IT service availability and further providing RCA to client for repetitive issues.

Create and maintaining documentation for critical systems and procedures including network diagrams, installation and configuration procedures, troubleshooting guidelines, and operational procedures/run books.

Roles: Documentum Application Support

Support of numerous custom applications based on custom developed .Net front ends, DFS as the integration layer and Documentum as the backend.

Support of Documentum Taskspace and WebTop/WDK, locally and via Citrix.

Conducting various levels of testing for patches, upgrades and new releases for all applications and Webtops/WDK.

Responsible for working with and sharing knowledge of ITIL Layers including Incident, Change and Problem Management.

Handling/Communicating/Resolving issue on Clients environment related to all Documentum products starting from user, groups, Acl, Ldap, DQL, API, Workflows etc.

Providing support to client infrastructure related to daily operational tasks and issues reported by business users with regards to Documentum Applications.

Responsible for providing knowledge transfer to team for any existing and new applications being deployed across the environment.

Create and maintaining documentation for Operational procedures, Daily tasks, Known Issues and Run books.

PROJECT DETAILS

Upgrade xPlore Search engine and Index Agents from 1.0 to 1.5 Duration, July 2015 – NOV 2015.

Creating rendition for 3 Million Documents. Duration, Jan 2016 – June 2016-10-10

Upgrade xCP env from 1.0 to 1.5 – Aug 2016 – Oct 2016.

EDUCATIONAL QUALIFICATION

2010: Bachelor of Technology(Computer Science) from Rajasthan Technical University. Secured 62%

2006: 10+2 from Mayoor School (C.B.S.E) Secured 65%

2004: 10th from Mayoor School (C.B.S.E) Secured 76 %

PERSONAL

Fluent in Hindi. Follow cricket. Enjoy visiting places

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