JULIE HANSEN

***-** ************* **. **. Thomas, ON N5P 3P4 Cell: 289-***-****

Email: acxjnf@r.postjobfree.com

PROFILE

I am seeking a position where I can develop and utilize the skills that I have to benefit myself, others and the continued growth of a distinguished business.

SKILLS SUMMARY

Creative Writing Course at McGraw-Hill School of Writing

Educational training in bookkeeping, office procedures and word applications

Educational training in communications, interpersonal and technical skills

Background in teaching

SEMINARS/WORKSHOPS

Provincial Offences Administrative Training, Crisis Intervention Strategies, Listening Skills, Time Use Management, Crisis Management, Conflict Resolution

ADDITIONAL TRAINING

Managing Company Change, Presentation Skills, Creating a Strong Leadership Team, Leading Effective Meetings, Developing A Strategic Plan, Building Strong Customer Relations, Business Communication, Intercultural Business Etiquette, Solving Problems as a Team, Security Awareness

STRONGPOINTS

Confidentiality, pleasant working manner, neat handwriting, good client/customer skills, work well individually and as a team member, enthusiasm, willingness to learn

EDUCATION

Mohawk College of Applied Arts

Computer Networking Technology

April 2011 – January 2013

Academy of Learning - 1987

Office Administration

Granton Institute of Technology 1984 - 1986

Early Childhood Education

Sheridan College 1983 – 1984

Child Psychology, Communication

EXPERIENCE

Starwood Hotels & Resorts Worldwide August 2015 – Present

Starwood Preferred Guest Premier Associate

Answered inbound calls from Starwood Preferred Guests and be a point of “first contact”

Processed requests for reservations, account updates, account information

Dealt with customer complaints by opening files and investigating

Served Platinum members with high priority

Glen Abbey Child Care February 2013 – August 2014

Early Childhood Educator

Planning and programming, child assessments and arranging parent-teacher interviews for Kindergarten class

(Experience Cont.)

CAA South Service Ontario June 2007 – May 2011

Member Care Counsellor

Answered inbound calls regarding membership changes, renewals, general questions about CAA products and services

Updated membership records and processed payments electrically

Sold and processed travel medical insurance

Took calls for emergency roadside assistance

Provided customer satisfaction on a “first call” basis

Sold and promoted membership products

Met or exceeded monthly quotas

Kountry Kids Private Home Day-care May 2002 – Dec 2007

ECE Licenced Home Day-care Provider

Leading provider of a home run subsidised day-care centre using all aspects of an ECE teacher and running a home business.

Corporation of the Town of Gore Bay Jan 1999 – May 2002

Administrator/Receptionist/Provincial Offences Court Clerk

Prepared and maintained by-laws and resolutions

Formatted, edited and typed Minutes, Agendas, correspondence, documents and other materials as required by all boards, committees, Council, Staff and the Mayor

Maintained statistical records for the Town of Gore Bay (marriages, deaths, births)

Set up the Provincial Offences Court Room with recording equipment, seating, etc.

Recorded and transcribed court proceedings, swore in defendants, marked exhibits

Took and recorded fine payments for the Provincial Offences Act

Victim Crisis Assistance and Referral Service 1996 – 1999

Administrator/Receptionist

Formatted documents, reports, minutes, schedules, etc.

Assisted victims of crime and tragic circumstance by providing immediate support and referring to the proper agencies for future follow up and assistance

Organized meetings, awards functions, etc.

Processed volunteer applications and interviewed potential volunteers

Hamilton-Wentworth Regional Police Department 1992 – 1995

Legal Stenographer

Transcribed all letters, memos, reports, minutes and any other paperwork going across the Corporate Counsel’s desk

Read and replied to correspondence for the Corporate Counsel

Looked after petty cash for police officers

Answered and responded to incoming calls for the legal department

Wishes & Dreams Children’s Centre 1986 – 1992

Early Childhood Educator

Planned and developed child care programs

Helped prepare and supervise children in daily activities

Helped children to develop accordingly with their age group

Capitalized on children's play to further language development (storytelling and acting games)

Offered a structured approach used to teach younger children, including small group lessons, one-on-one instruction, creative activities such as art, movement and music

Improved social skills, introduced basic scientific and math concepts

References Available Upon Request

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