Office Assistant Customer Service

Desirae L. Schmidt

**** **** ******, ***** *****, IA 50613

319-***-****, **********@*****.***

SUMMARY:

Qualified Office Assistant looking to utilize their skills in Access, Excel, Power Point, Outlook, Publisher, Transcription, Office Procedures, Office Calculators, Keying 40 WPM, Payroll Accounting, Intro to Accounting, UPS World Ship 2016, QuickBooks, Dropbox, fast learner, and having great communication skills.

EDUCATION:

Hawkeye Community College, Waterloo, IA December 2014

Office Assistant Certificate

Hawkeye Community College, Waterloo, IA December 2015

Executive Assistant Program and Legal Office Assistant Program; Associate in Applied Science degree

WORK EXPERIENCE:

Office Assistant/Shipping & Receiving July 2015-November 2016

Wayne Communications Cedar Falls, Iowa

Answered telephones, gave information to callers, took messages, or transferred calls to appropriate individuals.

Created, maintained, and entered information into databases.

Operated office equipment such as copiers and printers.

Examined shipment contents and compared with records such as invoices to verify accuracy.

Recorded shipment data, such as weight, charges, and box dimensions for recordkeeping purposes.

Packed, sealed, labeled, and affixed postage to prepared materials for being shipped.

Casher November 2014-July 2015

Target Cedar Falls, Iowa

Greeted customers entering check lane

Received different forms of payments such as cash, check, credit cards, or debit cards.

Issued receipts or change due to customers.

Assisted customers, provided information and resolved their complaints.

Business Field Experience January 2014-May 2014

Hawkeye Community College Records and Registration office

Operated office machines such as facsimile machines and personal computers.

Updated filing cabinets and database systems, either manually or using a computer, and entered information into database systems

Placed materials into file cabinets and drawers according to alphabetical order

Communicated with supervisor through e-mail and in-person conversations

Work Study Student Assistant October 2012-December 2012

Hawkeye Community College, Waterloo, IA

Operated office equipment, such as fax machines, copiers, or phone systems

Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals

Made copies of correspondence or other printed material, delivered mail to appropriate people in other buildings around campus, and helped put together a bulletin board for students to find the help they needed

Helped students with basic functions of a computer: saving documents, adding attachments to e-mails, logging on to student computer accounts, and tutored students with assignments

CERTIFICATIONS:

National Career Readiness Certificate- Silver

Customer Service Certificate

REFERENCES: Available upon Request

Contact this candidate