JOSEPH MORGAN

*** ** ********* **** ****, Hillsboro, OR 97124 317-***-**** acxjlw@r.postjobfree.com www.linkedin.com/in/morgan-joseph

DESIGN/AEROSPACE/MECHANICAL ENGINEER

Resourceful and creative Design/Aerospace/Mechanical Engineer offering an array of skills in customer service, sales/marketing, team leadership/training, troubleshooting, design and manufacturing of parts as well as fixtures, process improvement, and research/analysis. Participate in the concurrent engineering process with customers and correct engineering-related issues. Prepare quotes and plans for dimensional development, utilize dimensional inspection results and statistical analysis, and develop written action plans. Create and manage new production programs in a variety of applications, design a variety of equipment components, utilize 3D modeling software, create drawings and acquire quotations from vendors. Establish equipment specifications, coordinate all project aspects, offer a broad knowledge of materials science engineering and manufacturing processes, and utilize exceptional problem solving skills. Maintain clear communication.

AREAS OF EXCELLENCE:

Mechanical/Build Engineering • Team Leadership/Training • Technical Support • Quality Control • Procedural Design Customer Service • Research/Analysis • Problem Solving • Design Engineering • Project Management Process Improvement • Strategic Planning • Automotive Repair • Communication • Electricity/Fabrication EDUCAT ION AND PROFESS IONAL DEVELOPMENT

BACHELOR OF SCIENCE - AERONAUTICAL/ASTRONAUTICAL ENGINEERING (BAAE), Purdue University, W. Lafayette, IN Minor: Computer Graphics / Study Abroad Program - Aerospace Engineering, University of Bristol, England ELECTRICIAN A SCHOOL / NUCLEAR POWER SCHOOL / NUCLEAR PROTOTYPE SCHOOL, United States Navy CERTIFICATIONS: CPR; Forklift Certified; Advanced Padi SCUBA CAREER NARRATIVE

Lam Research, Fremont, CA (2014 TO PRESENT)

FIELD SERVICE ENGINEER II

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.

Checks out and approves operational quality of system equipment.

Instructs customers in the operation and maintenance of the system.

Serves as company liaison with customer on administrative and technical matters for assigned projects.

Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.

This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.

Received an Insertion Award at Intel for excellent performance/knowledge and outstanding customer service. Artisan and Fabrication Laboratories - Purdue University, West Lafayette, IN (2010 TO 2013) LEAD FABRICATOR/ENGINEER

Supervised student clients, providing instruction in tool and machine use, and guiding them in design and manufacturing to achieve end-user requirements and built-in quality. Delivered oversight of technical feasibility of product concepts.

Utilized Catia for CAD, CAM, and GD&T in the design and fabrication of hundreds of one off parts.

Utilized various machines, including CNC routers/mills/lathes, water jets, laser cutters/engravers and 3D printers.

Mentored and trained new student staff in proper tool/machine use and in Catia.

Engaged in vast research on feeds and speeds, for various tool types and in various materials.

Developed a feeds and speeds calculator in Excel for students to reference. JOE MORGAN PAGE 2

Led a project commissioned by the Department of Future Engineers for a large art piece to be placed in their meeting room utilized for the initiation of campus tours to potential engineering students.

Generated a design from an initial concept for the art piece and took the lead on the project, determining best methods for manufacturing and procedures for permanent display of the kinematic sculpture.

Leveraged lessons learned from prior projects and educational opportunities to avoid repeat errors/issues. Ventures, Denver, CO / Plymouth, IN (2006 TO 2010) OWNER/OPERATOR

Completed many home remodeling projects for clients within residences valued between $100K and $500K.

Performed all remodeling tasks including design, cabinetry, finish carpentry, carpet installation, drywall, painting, roofing, tile installation, plumbing and electrical, ensuring the highest quality of work and complete client satisfaction.

Conducted all requirements of small business ownership, including marketing, sales, customer service, administrative processes, financial management, taxes, recordkeeping, inventory control and procurement. Radio Shack, Plymouth, IN (2009 TO 2011)

SALES ASSOCIATE

Delivered world-class customer service within the retail store location to promote and upsell electronics products.

Opened and closed the store in accordance with company policy, and delivered exceptional product knowledge.

Actively trained new staff to ensure compliance with sales and customer service procedures/guidelines.

Completed various financial transactions, made bank deposits and properly reconciled discrepancies.

Single-handedly managed all store operations, customer service requirements and sales during various shifts. Lowe’s, Plymouth, IN (2008 TO 2009)

COMMERCIAL SALES ASSOCIATE

Initially joined the big box home repair/building company as a sales floor representative and relocated to the pro desk.

Assisted customers in designing various buildings, decks, garages and homes providing suggestions based on need and tastes, and delivered the highest level of service to ensure satisfaction and repeat business.

Engaged in extensive upselling of company products and services to exceed managerial expectations. Majestic Hearth, Denver, CO (2007 TO 2008)

INSTALLATION MANAGER

Provided the installation of gas and wood insert fireplaces in the Denver area for the national fireplace company.

Generated customer estimates, determined needs, created materials lists and delivered outstanding service.

Ensured compliance with all gas regulations and fire codes as the sole installer for the company. EARLY CAREER SUMMARY

HOUSEHOLD REPAIR TECHNICIAN, Grandma’s Handyman Service, Denver, CO FITNESS COUNSELOR, 24-Hour Fitness, Aurora, CO

SALES/SERVICE TECHNICIAN, Farmer Brothers’ Coffee, Duluth, MN CUSTOM CABINET BUILDER, Deerlake Cabinetry, Destin, FL RESIDENTIAL ELECTRICIAN, Richardson Electric, Valparaiso, FL BUILDING/MAINTENANCE TECHNICIAN, Department of Public Works, Saint Mary’s, GA NUCLEAR ELECTRICIAN, United States Navy, Kingsbay, GA TECHNOLOGY

Catia, NX, MS Office (Word, Excel, PowerPoint, Outlook, Publisher), Photoshop, Illustrator, DreamWeaver, ReaderPro, MatLab