Nalo S. McWilliams

**** ***** **** • Louisville, KY 40218 • 502-***-**** • acxjk8@r.postjobfree.com

Profile

Experienced professional with more than 15 years of administrative and leadership experience. Organized, detail-oriented and conscientious self-starter; able to strategize and prioritize effectively to accomplish multiple task. Efficient communicator with the ability to implement suitable program procedures with loyalty and motivation that builds on company’s image of patient focus.

Highlights

oActive listening skills

oSharp problem solver

oCourteous Demeanor

oTop Sales Performer

oVision Insurance Knowledge

oOptical Dispenser

oEducate customers on eyewear

oTrain new employees on selling

Accomplishments

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Creating a positive, efficient and effective customer/patient experience through passion for customer service and attention to detail.

Courteous service resulting in repeat sales/customers.

Recognized through company publication for top sales and most increased profits in our stores Territory at Visionworks, Doctors of Optometry.

Created strategies to expand existing customer sales, resulting in a 10% increase in annual sales.

Customer Service

Consistently recognized by management for providing superior customer service.

Effectively educated customers on lens options based on needs & benefits.

Complementary Skills

Microsoft Business Office skills

65 wpm/data entry

EHR Billing Systems (Compulink, Crystal)

Multi phone line systems

Professional Work History

Medical Eyeglass Center, Optical Dispensary Management Louisville, KY

Professional Dispensing Optician Dec. 2015 - present

Visionworks, Doctors of Optometry, Inc. Louisville, KY

Manager 2013 – 2015

Community Service Positions Louisville, KY

2006 - 2012

Kindred Healthcare, Inc.

Office Assistant

Humana, Inc.

Human Resources Specialist

Jefferson County Public Schools

Family Services Specialist (home supervisor)

Sacred Heart Academy

Human Resources Administrative Assistant

ALTAIR – US, Subsidiary of General Electric Company

Office Manager

Western Southern Financial Group

Licensed Sales Representative

Jefferson County Public Schools

Instructional Assistant

Our Lady of Peace Louisville, KY

Outpatient Mental Health Counselor 2004 – 2006

Administrative Assistant

Intervention Specialist

Maryhurst, Inc. Louisville, KY

Foster Care Specialist (home supervisor) 1999 – 2003

Kentucky One Church One Child, Inc. Louisville, KY

Social Services Director 1997 – 1999

Education

Eastern Kentucky University Richmond, KY

Master of Arts

Eastern Kentucky University Richmond, KY

Bachelor of Science

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