Profile:

Perform excellent communication skills and presentation skills.

Proficiency with MS Office, MS Access, Suite including Word, Excel, and Outlook, Adobe Creative Suite.

Excellent analytic skills and advanced excel skills.

Experienced in Project Management.

Proficient in 10 Key Calculator, QuickBooks, SAP, AS400, ERP, Kronos and Oracle E Business -R11-R12

Oracle I supplier, ADP.

Experience:

ICSynergy International, July 2016- Present

Operations Coordinator

Human Resource

Apple One Employment Services- Temporary Employee

Monitored project budgets, time entry, and project status.

Assisted in project management duties such as preparation of budget and time reports.

Communicated with leadership on project status and budget.

Conducted project status meetings and resolved any financial queries that are raised.

Acquired periodic customer reports to determine billing expense and any billing issues.

Coordinated billing, accounts payables and accounts receivable for a 1.2 million dollar sales in multiple countries, Reconcile accounts and monthly budgets.

Coordinate billing for vendors and bookkeeping duties.

ThyssenKrupp North America, April 2015- December 2015

Regional Payroll Coordinator- Contract Employee

Human Resource

Support Operations Management team in processing weekly payroll into payroll system.

Maintain excellent customer services relationship and positive business relationship with employee’s concerning payroll.

Monitor and audit payroll reports for accuracy.

Complete payroll processing and payroll adjustments with follow-ups.

Create branch invoices and complete billing procedures.

Process various monthly, quarterly, and annual billings and various credit memos.

Perform routine checks and balancing, and reconcile monthly.

AmerisourceBergen, March 2014- April 2015

Client Support Representative II

Temporary Employee

ICS

Heavy research, investigation, reconciliation, and analysis of open AR to determine root cause of past dues.

Communicating with pharmacies or medical offices through inbound and outbound calls, written communications, place purchase orders via EDI, fax, email, and verbally.

Escalate availability issues to multiple buyers for orders processed or finalized by a method other than Electronic Data Interchange or through Transportation Management.

Provide customers service and open communication to pharmacies or medical officials.

Maintain a positive business relationship with internal/external customers.

Collections via telephone email and/or fax to reduce past due balances and open item counts.

Ability to manage multiple portfolio(s) consisting of commercial accounts and/or direct physician accounts.

Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution.

Wingspan Portfolio Advisors, October 2012- March 2014

Mortgage Processor II

Default Servicing Customer Advocate

Banking/Mortgage Servicing

Provide feedback for pre-closing as well as post-closing quality control audits in prescribed timeline.

Research default mortgage loan accounts to offer the most advantageous, customer workout solution for the homeowner.

Provide a rapid response to specific regulatory issues through resolution letter.

Ensure that complaints are properly documented, reviewed and addressed.

West Jackson Community Development Corporation, June 2009- June 2012

Executive Assistant

Non- Profit Organization

Complete weekly and monthly reports on a variety of programs.

Schedule and organize conferences and record minutes.

Schedule and manage travel arrangements.

Provide professional administrative support.

Assists with organization invoices and payroll procedures.

Maintain and organize community office files.

AT&T Telecommunications, 2006-2009

Small Business Sales Representative

Management trainee

Contact Call Center

Provide customers service and open communication to AT&T Customers through inbound and outbound calls, emails and chat.

Screen incoming and outgoing calls to ensure quality, customer service, and adherence to the policies and procedures of the organization.

Provide feedback to assist in the creation of performance improvement goals and the development of training programs.

Saks Fifth Avenue, 2005-2006

Customer Service Representative

Department Store Online Contact Call Center

Provide customers service and open communication to Saks Fifth Avenue Customers through inbound and outbound calls, emails and chat.

Consult with customers to recommend and sell a variety of products and or services to meet the customer’s needs.

Utilize appropriate sales techniques to encourage a good customer relationship and enhance the buying experience for inbound telephone and online orders.

Serve as the fashion expert to the customer by discussing and handling products and service inquires, also customer complaints or customer request which are related to other departments.

Education:

Canton High School 1999- 2003 High School Diploma

Jackson State University 2003- 2007 Special Education

Maselle Career College 2010 Real Estate Sales Professional

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