LETTY APPELBOOM

Winter Haven, Florida ***** ● 863-***-**** ● acxjiq@r.postjobfree.com

MENTAL HEALTH SPECIALIST

SUMMARY OF QUALIFICATIONS

3+ years working in hospital behavioral setting.

Experience with adults and children.

Experience working with outpatient resources in the local community.

Experience working with substance abuse clients.

Experience working in nursing home setting.

Experience working with client records.

PROFESSIONAL EXPERIENCE

HELP DESK TECHNICIAN April 2016 - September 2016

BAYCARE Tampa, Florida

Experience providing customer service to 26,000+ Baycare employees in a technology setting.

Experience working with Baycare hardware, software, peripherals, and firmware.

Maintaining security for Baycare network by following prescribed policies. CASHIER/APRONS COOK March 2015 - Present

PUBLIX SUPERMARKETS Auburndale, FL

Run cash register and keep accurate till.

Experienced with making sure all items are available for cooking demonstrations and accurately log food items used in selling event.

Interact with customers to answer questions and provide nutritional information.

Keeps all utensils and work surfaces clean and sanitized.

Works with other departments within store to make sure items needed for cooking demonstrations will be available.

TELECOMMUNICATIONS ANALYST

February 2003 - August

2014

FLORIDA DEPARTMENT OF HEALTH Bartow, FL

Worked on IT department desktop support team, handling high volume calls for both desktop, laptop, network, and telecommunications issue, often traveling to sites within Polk county to resolve on-site issues.

Worked on the establishment of several new clinic sites or clinic moves, including all data and phone equipment related research, ordering, installation, and implementation, and transferring of data circuits and phone lines from old sites and overseeing the shutting down of those sites .

Coordinate CSA and CSR work orders for new data and phone circuits, lines, and equipment including pricing, placement, research, justification, considerations of other possible solutions, working with vendors.

Researched and coordinated installation of new phone systems at several sites when old systems proved to be inefficient or no longer cost effective.

Managed inventory for all telecommunications and data supplies to make sure essential parts for repairs were always available.

Maintain all Inter-Tel/Mitel digital and IP phone systems and associated voice mail systems, including Axxess systems, 5000 series, system gateway, and Call Center Reporting. This work includes all changes made to extensions, recorded greetings, Call Routing Applications, voice mail systems, overall monitoring and maintenance of system parts, and routine back-ups of each system.

Responsible for maintaining lines for all analog devices outside of phone system.

Reworked Red Book Disaster plan for telecommunications and implemented new emergency procedures for Department of Health in Polk County to make simplify procedures for users.

Maintain several databases for all sites, including cell phones, Blackberries, aircards, and other wireless devices.

Responsible fro training of new employees on phone systems equipment and training of employees on all new system equipment.

Maintain 24/7 on-call status.

Responsible for implementing the networking of all 13 sites within the Polk County area. CRISIS COUNSELOR January 2004 - August 2004

PEACE RIVER CENTER Bartow

Internship program.

Initial intake evaluation of clients and assessing diagnosis based on DSM-IV criteria.

Answering crisis line and making essential contacts when necessary.

Counseling of crisis intake patients.

Resident monitoring.

Accessing and updating client records.

Worked with Medicaid/Medicare insurance applications.

Worked with community resources to assist resident upon discharge. DIRECTOR OF SOCIAL SERVICES June 1997 - March 1999 PALM GARDEN OF WINTER HAVEN Winter Haven

Updated resident charts.

Assisted families in locating community services for home care.

Participated in planning meetings with families to discuss continued care of resident.

Assisted residents in daily needs, such as shopping, legal affairs, medical appointments, and

general assistance.

Coordinated room assignments and made adjustments as requested by residents.

Assessed in hospice care when needed.

Conducted monthly informational meetings for family and residents.

Maintained community contacts to assist residents with home care.

Conducted admissions and discharges of residents.

Maintained 24/7 on-call status.

EDUCATION AND TRAINING

MASTER OF ARTS - CLINICAL COUNSELING

NOVA SOUTHEASTERN UNIVERSITY Tampa

CERTIFICATION - NETWORK SUPPORT

RIDGE CAREER CENTER Winter Haven

ASSOCIATE OF ARTS - COMPUTER SCIENCE August 2017

POLK STATE COLLEGE Lakeland

HONORS & AWARDS

A+ Certification, 2001

Network+ Certification, 2015

Davidson Productivity Award 2007, 2010, and 2011 TOOLS & TECHNOLOGY

Proficient in all basic computer skills, including Microsoft Office 2013, Windows 7/8.

Working knowledge of networking, networking architectures, and system analysis.

Help Desk Tier 1-3 experience.

Working knowledge of business analytics and database management.

Proficient in telcom system security and disaster recovery.

Experience as a computer repair field technician.

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