Debra Townsend

***** ******* ******, ******, **. 48042

586-***-****

acxjim@r.postjobfree.com

PROFILE SUMMARY

Trustworthy, dedicated and results-driven Executive Assistant with over 15 years of extensive experience supporting c-level management successfully. Excellent calendar, time management, organizational, communication, negotiation, and coordination skills, with an ability to adapt well to changing circumstances and prioritize accordingly. Capable of managing a variety of complex administrative tasks and projects with a proven track record. Experienced with complicated domestic and international travel, itineraries and reconciling expense reports. Expertise in creating and delivering effective presentations, correspondence, conducting research, generating reports, handling time sensitive and confidential data, and streamlining procedures. Exceptional at meeting deadlines and deliverables, Works well under pressure and with a sense of urgency to solve problems to minimize the effects of the problem. Able to anticipate the needs of the executives and the team I support. Capable of working with minimum supervision, exercises discretion, independent thinking, and good judgment.

ESSENTIAL SKILLS:

MS Office proficient in Word, Excel, PowerPoint, Outlook, Access, OneNote, Publisher, Project, SharePoint, Visio, Lync, Windows.

Other Software & Tools include Google Docs, Quick Books, Google Hangouts, GoToMeeting, Skype, WebEx and Social Media.

CORE COMPETENCIES:

Operations & Process Management, Cross-Cultural Management, Calendar and Time Management, Procurement, Tracking Expenses and Budget Forecasting, Project Coordination, Event Planning, Problem Solving, Relationship Building, Resource Management, Travel Coordination, Vendor Management, SharePoint Administration, Customer Service Specialist.

EDUCATION

Macomb Community College – Graduated May 2013, Magna Cum Laude, with a Business Management degree and a GPA of 3.56 Currently working on my Project Management degree. Remained on the Dean’s List consecutively from 2010 to May 2013; Letter from the Dean for outstanding academic achievement in English Communications. Belong to Phi Theta Kappa.

CERTIFICATIONS:

Six Sigma White Belt received February 2016

PROFESSIONAL EXPERIENCE

KLR & Associates – (Temporary)

1/2016 – present Executive Assistant

Manage Director and immediate senior staff’s calendars, scheduling onsite, off-site and global meetings, and conference calls.

Liaison between leadership, staff and customers. In this role, I work with everyone to ensure we are working towards aligning with the organizations vision and goals.

Create agendas, facilitate meetings, address action items, and distribute the minutes.

Prepare correspondence, generate reports, spreadsheets, analyze data, design presentations, and draft templates.

Manage floor plans, create and update organization charts.

Travel coordinator arranging domestic and international travel for the Director and his team, reconciling expense report and audits.

Track expenses, gather budget data and oversee budgets and generate reports.

Report any late launches, customer complaints, concerns or issues to leadership to ensure corrective action has been taken.

Manage the department SharePoint Site and work with the architect to enhance the site and correct user issues.

Check customer’s portal daily and forward findings to ensure a containment action was entered and dispute if possible.

Assist with onboarding and offboarding of resources, equipment and training.

Handle the logistics of CSR activities, corporate and team building event, volunteer efforts and special projects.

FCA, Auburn Hills, Mi. (Contract Position)

10/2014 – 12/2015 Executive Assistant

Managed the Director of NAFTA, and other Senior Manger’s calendars including scheduling meetings, resolving conflicts, telepresence, incoming, outgoing and conference calls, which included coordinating with colleagues in other regions.

Liaison between the director, senior management, staff, internal, external customers and vendors. As the Liaison I was responsible for team and relationship building.

Created agendas, facilitated meetings, took meeting minutes and addressed action items to ensure issues were being resolved.

Prepared correspondence, designed materials for presentations, generated reports, and managed the databases.

Handled the logistics for department and division events, such as holiday parties, Town Hall meetings, and volunteer efforts.

Scheduled complex domestic and international travel for the Director and his direct reports, along with managing and reconciling expense reports on Concur.

Coordinated projects with Project Manager to ensure timely kickoff, identified delays and roadblocks. Escalated issues, conflicts, and risks to resolve problems.

Developed and maintained comprehensive administrative processes that improved the efficiency of the day-to-day operation. By creating procedures and reporting for extending expiring resources I improved the process by 95%.

Contact for in-office and facilities IT issues, opened, monitored and resolved ticket issues along with requesting enhancements.

As the SharePoint Administrator I managed the areas SharePoint site and worked with the developer to solve problems, make improvements; I created a list of items the end users wanted implemented.

Orchestrated large-scale divisional/department reorganization to align to FCA’s new business model, it was completed on time and within budget.

KLR & Associates, Macomb, Mi. (Temporary Position)

02/2014 – 10/2014 Executive Assistant

•Managed Executive's calendar's which included scheduling meetings, telepresence, incoming, outgoing and conference calls, while prioritizing conflicts, and handled matters expeditiously and proactively.

•Prepared agendas, correspondence, presentations material, reports, facilitated meetings, and took minutes.

•Acted as the liaison between the CEO’s office and management, while building professional internal and external relationships.

•Worked with the executive and business readiness team to provide solutions for issues and establish accountability.

•Arranged complicated domestic and international along with providing expense report management.

•Conducted research, complied status reports and managed databases which included sensitive and confidential matters.

•Tracked projects metrics, progress, and quality to ensure projects were on target and running smoothly and reported status to leadership.

Ford Motor Company Dearborn, MI. (Contract Position)

04/2013 – 2/2014 Parts Management Analyst

Worked in Global Prototype Planning, the main focus was to manage, track parts, and develop a containment plan for every part.

Managed and tracked the processes, and procedures to meet business deliverables timely.

Monitored tool orders, kickoffs, release dates, milestones, and compressed timing, while using sound judgment to choose the course of action.

Scheduled and facilitated meetings and recorded meeting minutes.

Acted as the liaison between Ford Executives, Ford Engineers, Tier 1 and Tier 2 Suppliers and reported project statuses and updates to management; Built and maintained internal and external customer relationships.

Mentored others weekly and designed training materials which were published on SharePoint along with other documentation.

KLR & Associates, Macomb, Mi. (Temporary Position)

01/2012 – 04/2013 Executive Assistant

Managed calendars, scheduled meetings, prepare agendas, action items, expectation dates, telepresence and conference calls for the executive team.

Prepared correspondence, research, status reports, and presentation decks, along with database and document management.

Handled domestic and international along with balancing and submitting expense reports.

Assisted, in the day-to-day operations, planning and coordinating projects, procurement, collections, and event coordinating.

Liaison between senior and mid-management, staff, internal and external customers. Provided support and concentrated on the customers’ needs, expectations satisfaction.

Reduced executive’s travel expenses by 23% signed up for all mileage programs and applied for credit card with rewards points. Flew business class, booking travel 60 days in advance when possible, set daily per diems, scheduled trips so they coincide and increased the use of video conferencing.

Developed outstanding negotiation skills that have saved the company thousands on office supplies, software upgrades, equipment, office furniture, company cars, and travel.

Played instrumental role in writing the company’s handbook and training materials, and implementing policies.

GraMedica, Macomb, MI

12/2010 – 09/2011 Executive Assistant

Managed Executives correspondence, calendars, scheduled meetings, took minutes, phones, conference calls, and visitors.

Handled corporate events and speaking engagements for the executive team.

Served as the liaison for C-level management, employees, internal and external customers, vendors and suppliers.

Conducted research, statistical reports, presentations, and database and document management.

Provided operational support, helped plan and coordinate projects to ensure budgets were adhered to and timely delivery the customers.

Arranged executive’s travel, providing itineraries, confirmations, and passes. Reconciled the travel expense reports timely.

Reduced travel cost 25%, by signing up for rewards cards, booking in advance, use hotels with rewards and bundle packages.

Timecard management, onboarding orientation, and developed training material, benefit and relationship management.

Incorporated an Inventory Management System to track inventory with real-time response and it saved hundreds of thousands of dollars in lost inventory, write-offs, expired product, repackaging and marketing.

Collected over $115,000 in outstanding debt in two months and set up collection procedures.

Muller & Muller, Birmingham, MI

12/2007 – 02/2009 Administrative – Customer Relations Specialist

Maintained calendars for five lawyers and office manager.

Provided support to upper management by preparing and proofreading legal documents, compiling data and conducted research.

Customer interaction and account monitoring.

Handled customer inquiries, researched and resolved issues.

Responsible for the database, document and file management.

Collections, balanced accounts and processed payments and updated financial statements for customers and management.

MLA (Mortgage Loan Advantage), Inc., Southfield, MI

07/1997 – 12/2007 Executive Assistant

Provided support for C-level management while acting as the liaison between management, staff, and clients.

Managed Executives calendars, scheduled meetings, prepared agendas, notes, and action items for follow up.

Handled phones, appointments, correspondence, presentations, appearances, events, and speaking engagements.

Arranged domestic and international travel, provided itineraries, hotel/car confirmations, badges, parking passes and balanced all expense reports for the executive team.

Instrumental in helping, successfully launch promotions and new products.

Generated millions of dollars in revenue by coordinating the timely delivery of loans to Wall Street, and to the investors for Private Placements.

Negotiated, payment terms with past due accounts and collect money owed.

Reduced staff turnover by 15%, setting a standard of the largest improvement in staff retention by building a foundation of job/employee enrichment, training, and engaging in morale-building programs.

Introduced and managed an Inventory Management System for tracking inventory during all stages that provided an accurate view of inventory on hand and in the field.

Helped management stay on top of the projects by focusing on the client’s needs, expectations and delivered what was promised. Created reports for tracking and analyzing the data, along with providing viable solutions.

Wrote performance plans and evaluations for staff; conducted onboarding and off-boarding, directed orientation and training to enhance employee’s skills and performance.

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