IT Support Specialist

CAREER SUMMERY:

** ***** *********** ** ** and technical support in electronics and financial industries

MS degree in Software Engineering, CompTia A+ Certified, MCSE, trained

Comprehensive knowledge of PC Hardware and Software; Network System, including setup and troubleshooting for modem, switch, router, firewall, VPN, TCP/IP, DNS,DHCP, etc.; OS Systems: Win (XP, Vista, 7, 8 & 10), Win Server 2008, Linux; Relational Database, SQL Queries, Oracle;

Comprehensive interpersonal communication skills. Good at using MS Office (Word, Excel, PowerPoint, Access, Publisher, etc.), Adobe PhotoShop, DreamWeaver, Flash, Service tools: CRM, QuickBook, WebEx,etc.; Programming language: C, C++, Visual C++, Java, Pearl, etc.

PROFESSIONAL EXPERIENCE:

TradeStation Securities, Inc. Chicago, IL Feb 2013 ~ Mar 2016

2nd Level Technique Support

Solved technical problems for thousands of customers by providing deep level trading platform, client end PC, network and firewall troubleshooting with knowledge of Windows OS (XP, Vista, 7, 8 and 10), Windows Server, VPN, TCP/IP, DNS, DHCP, via phone, email, online chatting and remote access.

Generated multiple tickets for the bugs I found existing in the software for updating.

Provided detailed instructions to thousands of customers for how to use the different functions of TradeStation’s platform trading securities. Directing clients generating trading statistic reports, such as order list with order execution time stamp, quantity, price, order type, profit and loss, commission, etc. by using trading records in trade server.

Provided account services, such as account information modification, credit card information update, billing problem solving, login name/password reset, login lock/unlock, account suspending/reactivating/ closing, linking/unlinking login with different trading accounts, etc. by using CRM database

Won Do Right Thing, Savings and Efficiency awards in 2015

Microprocessor Application Technologies, Inc. Schaumburg, IL Mar. 2003 ~ Oct. 2011

Technical Support Engineer

Provided technical support, troubleshooting and other related services to customers via phone and emails, including network setup, for wireless A/V systems, digital video surveillance systems, etc.

Developed hundreds of product data sheets, technical instructions, user manuals and 3 editions of catalog of the company by using MS Office (Word, Excel, Publisher), PhotoShop,

Independently developed maintained and updated six websites, including e-Commerce sites of the company, such as www.mat-co.com, www.matco.com, www.4atv.com, www.eversecure.com, etc.

EDUCATION:

International Technological Univ. – Santa Clara, CA Sep. 2000 ~ May 2003

MS in Software Engineering

East China Univ. of Science & Technology – Shanghai, China Sep. 1981 ~ Jun. 1985

BS in Polymer Science and Technology

CERTIFICATE:

Comptia A+ (Jun. 2016)