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Customer Service Quality

Location:
Akron, OH
Posted:
November 17, 2016

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Resume:

Andrae Deon Maze

***** ******** *****

Richmond Heights, Ohio 44143

acxjd7@r.postjobfree.com

216-***-****

Dear Resume Reviewer:

Please accept this letter and resume as an expressed interest in joining your organization. My employment objective, experience, and proven capabilities are clearly stated.

My credentials not only speak for themselves, but can assure you of my competence in a position that affords advancement and personal growth.

I would appreciate the opportunity to discuss my qualifications and potential value to your organization in person, and to show you how I can effectively fulfill your current needs.

Thank you for your attention, consideration and forthcoming reply.

Sincerely,

Andrae D. Maze, MBA

Andrae Deon Maze, MBA

22639 Rushmore Drive, Richmond Heights, OH 44143

Objective: Seeking a challenging position where experience and education can be immediately and profitably utilized.

EDUCATIONAL BACKGROUND

Master of Business Administration – Indiana Wesleyan 2014

Management and Leadership Bachelor Degree – Indiana Wesleyan 2010

Manufacture Engineer Associate Degree – University of Akron 2003

Certification & Special Training: Mgmt. & Leadership Tools, Certified Internal Lead Auditor; ISO17025, ISO9001, FDA, IS013485, TS16949, & ISO14001, SPC, APQP, CAPA, Core Tools Process, Process and Product Auditing, Quality Principle Trainer

Computer Literate: All Microsoft Office Programs, MRP Software, Databases, Elaborated Gauging Software

PROFESSIONAL HIGHLIGHTS

Clifton Steel, Inc. (Military, Mining, Aggregates, Industrial Wear, Shredder, & Railroad – Heat Treat, Laser Cutting, & Machining) 2014 to Present

Management Representative / Quality Manager

Leadership Team Member

Manage and Audit ISO9001 Quality Management System / Business Management System in a “Union Shop”

Facilitate and conduct Management Review Meeting

QMS Process Coordinator and Trainer

Internal Audit Process Coordinator for ISO9001

Manage, Supervise, and direct work for all Quality Personnel and functions

Customer Liaisons: Customer Service, CAPA, RMA, Warranty

Laboratory, Vendor, and Sub-Contractor Management

Ramco Specialties, Inc. (Automotive, Agricultural, Aerospace, Military, & Heavy Truck – Machining & Packaging) 2012 to 2014

Management Representative / Quality Engineering & Supervisor (Advancement into a company to implement change)

Management Representative for TS16949 & ISO14001 Environmental Management System

Facilitate and conduct Management Review Meeting

QMS Process Coordinator and Trainer

Internal Audit Process Coordinator for TS16949 / ISO9001 / IS014001

Supervise, and direct work for all Quality Personnel and functions

Customer and Supplier Liaisons

CAPA, PPAP, RMA, Warranty

Swagelok (Aerospace, Automotive, Oil & Gas, Power, Petrochemical, Alternative Fuels, and Semiconductor – Stamping, Machining, Assy.) 2011 to 2012

Contract Supplier Development Engineering Coordinator (Contract over)

Manage the Non-conformance process for Suppliers/Vendors

Gained the company 2.5 million dollars with charge backs and CAPA closures

Lead the effort of closing 510 Supplier/Vendor CAPAs out of 800

Improved customer service relationships with problem Suppliers/Vendors

Norman Noble, Inc. (Medical and Aerospace – Clean Room, Machining, Drilling, Milling, Laser Cutting, EDM, & Assy.) 2008 to 2011

Divisional Management Representative (Division closed)

Management Representative for IS013485, FDA, ISO9001 Quality Management System

QMS Process Coordinator and Trainer

Internal Audit Process Coordinator for IS013485, FDA, ISO9001

Manage, Supervise, and direct work for all Quality Personnel and functions

Customer Liaisons

Quality Documentation for Division (Procedures, Work Instructions)

Write Test Procedures and Validation Strategies (IQOQ, TMV, PQ)

Write SPC Programs (Gainseeker)

S&Z Metalworks Ltd / LJ Metalworks Ltd (Automotive, Aerospace, Heavy Truck – Stamping, Welding, Machining, & Assy.) 2004 to 2008

Corporate Quality Manager / Management Representative (Company closed)

Set Vision and Annual Quality Plan for all Metalworks Plants (3 plants)

Make Presentations to the Board of Trustees

Leadership Team Member

Manage Quality for all Metalworks Plants

Facilitate and conduct Management Review and Town Hall Meetings for all Plants

Manage and Audit ISO/TS16949:2002 Quality Management System

Manage and Audit ISO14001:2004 Environmental Management System

Manage Quality Lab Supervisor and Quality Engineers

Manage Quality Functions

oCorrective and Preventive Actions

8-D, 5Why, Drill Deep, Drill Wide, SCAR’s

oNon-conforming Products Process Owner

oWarranty, APQP, PPAP, and Calibration

oQuality Documentation (Flow Diagram, FMEA, Control Plan, Pre-launch)

oWork Instructions (Operator, Setup, Startup, Sort, Rework, Gage, etc.)

Luk Incorporated (Automotive, and Heavy Truck – Stamping, Heat Treat, Machining, & Assy.) 2002 to 2004

Industrial Engineer Coop (Coop Over)

Retrieve and Analyze Time Study Data

Employee Utilization

Audit, Maintain, and Set Machine Rates

Incentive Program

Audit and Evaluate Methods, Functions, and Effectiveness

Toastmasters Club

North American Wire Products (Aerospace, Toys, Food Service, Recycling and Pulp, and Agriculture – Wire Dwg., Pickle & Oil, & Cleaning) 2001

Quality Supervisor (Company closed)

QS9000 Implementation

MRB Chairman (Material Review Board)

Corrective and Preventive Actions

KADEE Metalfab (Automotive and Heavy Truck - Stamping, Welding, & Assy.) 1999 to 2001

Quality Supervisor (Company closed)

QS9000 Implementation

oLead Internal Auditor

APQP Coordinator, PPAP, Calibration, and GD&T

Creating all documentation for all processes

Avtron Manufacturing (Aerospace – Electronic Assy., & Soldering) 1997 to 1999

Quality Assurance Technician (No room for growth)

Train new employees and monitor their work; adapt training to individual’s need

Inspect electrical, hydraulic, and mechanical machines and units, some valued at $2 million

oInspect UL rated machines, and government jobs (military specifications)

oWork with the government inspector

J.R. Engineering (Automotive and Truck - Machining, Drilling, Milling, Broaching, & Grinding) 1995 to 1997

Quality Supervisor (Company closed)

Supervise Inspectors

APQP / PPAP / CAPA

Quality Documentation (Flow Diagram, FMEA, Control Plan, Pre-launch)

Work Instructions (Operator, Setup, Startup, Sort, Rework, Gage, etc.)

PERSONAL STRENGTHS

Creative and innovative in approach; work unsupervised and understand Standards visualize concepts and “think ahead”; precise and take pride in my work; good communication and interpersonal skills; work well with teams and achieve goals; self-motivated, quick to adapt to change, punctual

PERSONAL DATA

Senior Pastor, Counselor, Trainer, Motivator

Salary is negotiable and dependent upon total compensation package

REFERENCES AVAILABLE UPON REQUEST

Addendum

20 years of experience in Quality Assurance and Control; from being down in the trenches doing inspections and layouts to managing personnel and the Quality Management Systems. I’ve managed multi-plant sites while being the direct and main Customer contact for complaints. Manage Suppliers and Sub-contractors while developing some to become ISO compliant. I thrive on improving relations with Customers and Suppliers. I also resolve issues within the quality organization between personnel to encourage and foster maximum productivity from all parties. I have a skill to work with difficult personalities and people and am known for transformation management where I make undesirable employees productive and promotable. Very good at bringing managers and process owners together to improve and eliminate road blocks, bottlenecks, and underperforming processes. Work strategically with management to improve company morale, communication, and systemic failures. Work with management to improve internal manufacturing for key customer specific requirements, KPIs, and performance trends of the business and manufacturing. I have managed up to 15 employees from CMM operators and inspectors to Quality and Process Engineers.

With a vast automotive, heavy truck, medical mfg., aerospace, and military foundation, I’ve implemented APQP processes, contract review processes, and have been responsible for the PPAP process. I have created the quality plan for customers, parts, and part families. Where I have created the Warrants (PSW), Flow Diagrams, FMEA, Control Plans, Inspection Sheets, setup the layout process, as well as compiled and created the PPAP documentation for submissions. I have done the manual layouts when CMMs were not available and taken the CMM reports and lead manufacturing improvements as well as determined process capabilities.

I’ve worked on all sides of Quality where I develop, audit, and approved suppliers. Along with establish supplier development programs and (SCAR) Supplier Corrective Action Processes. Went to suppliers and sub-contractors and establish root cause and corrective action for many when most suppliers were small mom and pop type shops.

I’ve been the manufacturing Quality person who approved internal processes from stamping, welding, assemblies, bending, forming, turning, heat treat, laser, plasma, waterjet, lapping, grinding, polishing, machining, wire edm, and etc. Setup inspection plans for manufacturing. I’ve created various types of work instruction; (Operator, Setup, Startup, Sort, Rework, Gage, etc.). Created, documented, and completed Installation Qualifications and Operation Qualifications (IQOQ), Test Method Validations (TMV), and Process Qualifications (PQ). I’ve trained operators and inspectors on GD&T and metrology techniques. I am experienced with close tolerance manufacturing; using CMMs, Laser, and vision inspection equipment. Lead and participated in many value stream mapping and kaisen events using Lean tools. Audited and improved manufacturing processes to implement error proofing and the appropriate daily validation of that error proofing for process improvements. Managed, setup, and completed calibrations and Gage R&Rs. I am the Process Owner for the Corrective and Preventive Actions, Non-conforming Product, Control of Records and Documents. Leader and driver for the (MRB) Material Review Board to establish quick disposition of suspect material. Control and manage the (RMA) return material process and establish disposition and corrective action. Control over Customer owned material and/or gages. Managed and overseen Quality Labs where I’ve actually created the mounts and interpreted basic metallurgical test.

From a Customer standpoint, I have traveled and visited customers along with worked with their Supplier Technical Assistants (STA’s) and setup the audits along with accomplishing getting Q1 and MMOG certification for my company. I am very efficient in navigating the Supplier Portals and updating their required data as required for Corrective Actions. I lead corrective action teams for establishing containment, root cause analysis, corrective actions, verifications, and institutionalizing the Lesson Learn to other products. Using tools like 8D, 5Why, fish bone diagrams, Drill Deep Drill Wide, Check Act Plan Do, and various lean tools to derive permanent corrective actions.

From a Quality Systems stand point, I create and maintain multiple audit processes; Layered Process Audits (LPAs), Manufacturing Audits, Internal Audits, and Supplier Audits. I have successfully launched, implemented, and maintained several quality management systems: TS16949, ISO9001, ISO13485, & AS9000, and ISO14001.



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