David Lemieux

***** ***** ***** **** ******, CO *0831 719-***-****

Email: acxjby@r.postjobfree.com

OBJECTIVE

To attain a position as: Technical Support Specialist, Help Desk, Network Specialist or Customer Service

Representative.

PROFESSIONAL PROFILE

Rising systems professional with significant experience; computer literate in multiple

operating systems.

Knowledge of technological changes and their business implications; enthusiastic

about applying new technologies, enhancing current technical expertise, and applying transferable skill sets.

Enthusiastic, knowledgehungry selfstarter, eager to meet challenges and quickly

assimilate newest and latest technologies, skills, concepts, and ideas.

Highly analytical team player with aptitude for quickly scrutinizing environments to

identify and prioritize needs/risks and develop solutions.

Creative troubleshooter/problemsolver that works hard and loves a challenge.

Proven relationshipbuilder with exceptional interpersonal, communication, and presentation skills.

Able to repair, install, upgrade, and maintain desktop and notebook computers as well as printers and

scanners.

EDUCATION

Bachelor of Science in Computer Information Systems,

Regis University, Colorado Springs, CO, GPA 3.42

SYSTEMS EXPERIENCE AND PROFICENCY

Operating Systems Applications Programming Languages

Windows, XP, Vista, 7

MS Word

MS Excel

MS PowerPoint

MS Access

Outlook 2010

Internet Explorer

Mozilla

C++

Java

Oracle

PROFESSIONAL EXPERIENCE

El Paso County, Information Technology, Colorado Springs, CO

Device Support, January 2013 Present

Troubleshoot /repair laptops and desktop PCs.

Install/repair hardware and software.

Image new PCs and reimage with Acronis.

Use Active Directory to create users, contacts and groups.

Install antivirus, malicious and adware software to troubleshoot PC issues.

Troubleshoot/repair iPhones, iPads.

Use ticketing system to document all phases of each call.

Install/repair slave and networked printers.

Install/repair scanners.

El Paso County, Fleet Management, Colorado Springs, CO

Fleet Foreman, December 1983 January 2013

Immensely knowledgeable and creative Garage Supervisor with great background planning, scheduling, and

supervising light or ground operation of a County Garage under the Office of Fleet Management.

Supervise employees.

Assign duties to employees.

Ensure employees perform work in a correct and efficient manner.

Assist with development of performance measures for group and individual performance.

Monitor and evaluate employee performance.

Counsel with and correct employees as needed.

Train employees.

Direct repair and maintenance of fleet assets.

Coordinate and facilitate communication between users and Office of Fleet Management.

Oversee work in progress and re inspect upon completion.

Check for compliance of acceptable work practices and procedures.

Monitor work performed by comparison of time used against acceptable standards.

Inspect and diagnose maintenance and repair related problems.

Perform routine administrative duties.

Oversee garage administration functions, such as information systems, customer service, filing, telephone

response, and correspondence.

Review and approve work order on each vehicle being repaired.

Prepare work orders and distribute work assignments.

Assist with developing and monitoring garage budgets and expenses.

Under direction develop applicable policies and procedures.

Oversee requisitioning parts and supplies.

Conduct safety training programs and enforce safety regulations.

Attend training seminars as needed.

Inspect equipment at least twice weekly to proactively identify and solve problems.

Coordinate repairs with repair vendors.

Maintain accurate inventory and repair records.

Functioned as primary editor for Standard Operating Procedures (SOP) manual.

Communicate effectively with coworkers.

Successfully use software, including imaging programs, word processing programs, and operating systems.

Participated in training and professionaldevelopment on customer relationship management, and presentation

skills.

Maintain and upgrade computer equipment.

Recovered lost files and repaired damaged disks.

Accurately troubleshoot and diagnose personal computers.

Helped setup and implement a barcode system for inventory management system.

Contact this candidate