Customer Service Manager

Pamela M. Jones, M.S.

Contact Information:

Address: *** **** ****** ****. ********** Ky. 40162

Phone: 502-***-****

Electronic Mail: acxj8g@r.postjobfree.com

Education and Training:

Management with a Minor in Strategic Management

08/2011-03/2013 Masters of Science

Indiana Wesleyan University- Louisville, KY.

Business Administration–Management

08/2009-05/2011 Bachelors of Science

Northwood University - Louisville, KY.

Applied Science in Medical Assisting

08/2006-05/2008 Associate Degree

Brown-Mackie College - Louisville, KY.

Work Experience:

Clinical Pharmacy Review Associate at Humana

08/2014-Present-Louisville, KY.

•Use critical thinking, and process claims in an accurate and timely manner, while keeping production up

an in accordance with federal regulations.

•Give excellent customer service and provide the perfect customer experience.

•Use knowledgeable skills to research and find correct answers and use thinking outside the box to get this

accomplished in an accurate and timely manner.

•Process appeals and grievances by gathering data and clinical information from physicians, patients and

compiling cases and information to be reviewed by the supporting physician and pharmacist on staff.

Third Key Manager at Visionworks

10/2013-08/2014-Louisville, KY.

• Possess great communication skills and strong interpersonal and conflict resolution skills in a management

capacity.

• Basic business math and accounting skills, with strong analytical/decision-making skills.

• Recruits, interviews, and hires team members, conducts performance appraisals, takes discipline action,

motivates and trains.

• Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

• Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing

labor, reviewing, financial special reports and taking appropriate actions.

Blood Collection Technician at the American Red Cross

09/2008-06/2013-Louisville, KY.

• Demonstrate professionalism along with strong organizational skills and confidentiality to assess patient

records, enter new patients into the system, along with performing all vitals and checking hemoglobin levels

to ensure highest level of patient care.

• Operate as a member of a cohesive team and easily adapt to new environments when traveling in mobile

units for set-up, patient care and teardown.

• Train new staff members on policies, procedures and highest standards of patient care.

• Perform blood draws, monitor for adverse reactions, while operating within FDA standards, and OSHA

safety guidelines.

Production Team Member at Publishers Printing Company

2005-2008- Shepherdsville, KY

• Trained employees on handling bindery pockets to help ensure maximum efficiency from printing/binding

machines, and keep the machine running smoothly.

• Sorted mail and inspected packaging to ensure that products reached the customers.

Party Coordinator/Manager/Sales at Angie’s Creations

2002-2005- Rineyville, KY

• Utilized strong interpersonal skills with in-depth knowledge of process to identify client needs

and assemble all event elements to meet or exceed their expectations.

• Managed all aspects of coordinating and executing client events to include: contacting, securing the

event venue, maintaining the guest list, catering, decorations and entertainment.

Qualifications:

• Experienced in a variety of fast-paced environments requiring a high level of

professionalism, customer/patient service, confidentiality, efficiency and attention to detail.

• Demonstrate excellent organizational, delegation and mediation skills while handling day-to-

day operations of the business.

• Willing to travel and engage in continuous learning opportunities.

• Familiar with HIPPA compliance and patience privacy and confidentiality.

• Computer skills: Microsoft Word, Excel, PowerPoint, 45wpm, and electronic medical

patient records.

Contact this candidate