Customer Service Officen,office admin,back end operations

KANNIKA DHARANI. V + No **, *rd street, Kokkali Thottam, 8 **************@*****.*** Ondipudhur,

È+91-809******* Coimbatore -16.

Objective:

To secure a position that enables me to use my skills that I have obtained through my education and work experience. And to bring enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my skills obtained through my experience.

PRECEDING ASSIGNMENT

Senior Executive-Admin

Guide Investments & Trading Co Pvt Ltd, Coimbatore

From Sep 2011 to Present

Key Responsibilities:

Assisting the department in project management, cost optimization

Specialized in handling back office operations, Inter –office correspondence, confidential mails, monthly billing, cheques etc.

Supervising administrative activities like general admin, verification stock, petty cash, housekeeping management etc.

Approaching clients for business developments.

Handling queries from Customers regarding Accounts receivable and payable status

Daily and monthly generation of MIS reports & analyzing the cases.

Trading Floor Manager

Paazee Groups,Coimbatore

From Oct 2008 to Jun 2010

Key Responsibilities:

Role as Floor Manager

Progressed from the role of Junior Trader to acting Head of Trading Desk

Designed the hard copy trainee template which was implemented and utilized firm wide in the training of all new Junior Trader hires

Handled and managed the team of 64 executives

Trained and oriented new hires on system application software, policies and procedures

Responsible for team development and regular team meeting

Updating staff members constantly with forex news for trading

Maintaining individual staff records with their month wise performance

Supervise holidays, days off, and day breaks ensuring sufficient floor coverage at all times

Liaise with other members of management team to ensure sufficient managerial cover at all times

Role as Customer Care Executive

Explaining the various new schemes of the Company over the phone also Vis a Vis

Assisting technically the new Traders in the Forex Market (Live Support)

Maintaining the database of the customer under various schemes in MIS

Creating Cheques to pay the premiums to the investors

Counselor

Frankfinn Airhostess Training Institute, Tirupur

From Apr 2007 to Oct 2008

Key Responsibilities:

As Counselor (To guide the Students in a right way for their future prospectus) & In-charge of overall enrollment related activity of the center

Responsibilities include bringing Admissions, making Tele calls, Conducting Presentation in colleges and Collecting Prospective Student Data base from Various Schools & Colleges

In-charge of total activity of marketing and also conducting outdoor marketing as a team to conduct seminars in various Educational Institutions

Budgeting and cost control measures,monitoring budget for the whole programme

Organizing the programme

Preparing Monthly reports of overall Registrations and Admission

Office administration

Maintains the MIS, Sent proper reports to the head office as per their requirements

Clearing Executive Officer / Customer Service Executive, Tirupur

IDBI BANK

From Sep 2006 to Mar 2007

Key Responsibilities:

Handled Inward & Outward clearing activities

Internal Transfer of Cheques

Handled ECS (Electronic Clearing System)

Creating MIS report for Clearance

Answering to customer queries by Phone

KEY DELIVERABLES

Interacting with departments for executing maintenance of equipment, timely delivery of new equipment and enhancing overall efficiency

Ensuring effective rendering of services including Housekeeping, Security, Cafeteria, Transport, Office Equipment, Vehicles, Travel, etc. to enable smooth flow of day-to-day operations

Managing purchase activities; ensuring optimal performance for customer service and cost

Conducting joint study with various end users to evaluate various suppliers and develop various negotiation strategies for discussion with suppliers

Managing vendors and preparing budgets for facility related cost & managing lease

Controlling the contractual requirements & payments related to AMC, Itinerant, Guest Houses, Security, Housekeeping, Printing, Stationary, Hotel Bookings, Mobile & Data Card Connections.

Scheduling meeting and arranging logistic/ other materials that may be required for the meeting

Leading, training & monitoring the performance of team members to ensure efficiency in service operations and meeting of individual & group targets

My Strength:

Ability & Confidence to learn and lead new projects

Can work effectively in a group as well as individual

Have the ability to grasp things quickly

Expert in Microsoft Office, with a focus on Excel

Can handle team under heavy work pressure and customer escalations

Self-motivated, hardworking and goal oriented with a high degrees of flexibility, creativity and commitment

Good exposure to customer relationship management and customer centricity

Capability in overall office administration

ACADEMIC CHRONICLE

Course

Name & Place of the Institution

Year of Passing

Percentage

PGD-HRM

Annamalai University (Distance)

Pursuing

-

MBA (Banking & Finance)

Alagappa University (Distance)

2010

57%

B.Com

Government Arts College (Ooty)

2006

65%

12th

Sri Shanthi Viji Girls Hr.Sec.School (Ooty)

2003

75%

10th

Sri Shanthi Viji Girls Hr.Sec.School (Ooty)

2001

70%

Technical Qualification:

HDCA at CSC Computer Education Institution, Ooty

System Exposure:

Operating System : Windows x

Languages : C, Java, FoxPro 2.6

Web Designing Tools : HTML, Vb Script

Packages : MS-Office, Tally 7.2

PERSONAL PURSUITS

Date of Birth : 02/JAN/1985

Gender : Female

Nationality : Indian

Languages Known : Tamil & English

Marital Status : Married

Husband Name : Mr. Vinish

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Date:

Place: Coimbatore Thanking you

(Kannika Dharani.V)

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