PROFESSIONAL SKILLS

Quality Assurance: Oversee operations in order to ensure projects’ adherence to contractual terms. Familiar with ISO 9001 industry standards for implementing and auditing quality management systems. Institute metrics gathering, monitoring and reporting procedures in order to identify and address performance related issues. Conduct internal audits and institute remedy actions when issues are identified. Proven track record of positively affecting profitability of operations through the successful implementation of quality management systems.

Compliance: Ensure regulatory body compliance, implement internal controls and provide auditing and reporting on broad range of compliancy topics. Familiar with laws, industry standards, best practices, procedures and mitigation strategies pertaining to safety and environmental hazards in the workplace. Familiar with implementation and auditing of ISO 14001 environmental management systems.

Human Resources: On/off-boarding, payroll administration, benefits package administration, travel coordination and development, implementation and oversight of mandatory employee training and compliancy programs.

Software / Information Systems: Extensive knowledge and proficiency in various commercial and government human resource, finance and supply catalog management software solutions (Microsoft operating systems & Office Suite, SharePoint, QuickBooks, Adobe Writer, Lotus Notes, SAP Market, Deltek, ADP, etc.).

Security: Keen understanding of PKI security protocols, physical and environmental security controls and the need for protection of confidential information such as PII, PHI and proprietary data from unauthorized disclosure.

Data Management: Highly organized individual capable of collecting and aggregates data into records management databases and then refining aggregated data into periodic reporting, briefing and presentation products.

Problem Solving: Analytical and resourceful problem solver who develops creative solutions in order to streamline workflow processes and address challenges encountered in fast paced and dynamic office environments.

Cultural: Possess a wide range of cultural exposures. Conscientious observer of cultural, religious and social sensitivities in the work-place. Written and oral fluency in English, Macedonian, Croatian and Serbian languages.

Adaptability: Comfortable transitioning into various support roles whether it be entertaining clients, conducting training, resolving issues or preparing and hosting presentations and briefings to higher tiered managers.

Client Care: Strong understanding of the importance of customer/client care.

PROFESSIONAL EXPERIENCE

AMSCO Global September 2015 – Present

Logistics Manager

Manage all aspects of international shipping and order fulfilment department to include logistical, records management, export regulatory compliance and personnel management functions of department.

Strong understanding of export / import regulations across the Americas, Europe and the Middle East.

Oversee order fulfilment activities such as negotiating rates, reviewing routes, scheduling shipments, problem resolution, communicating with carriers, customers, sales team, shipping agencies and receiving partners.

Maintain and update all records performing as knowledge and records manager for department. Update shipping records daily and reconcile reports to ensure accuracy. Streamline records keeping and reporting workflow processes.

Monitor shipments to ensure quality control standards are met. Maintain professional relationship with partners and clients in order to ensure customer satisfaction.

ERAS SPED International Transportation Ltd January 2013 – August 2014

Logistics Coordinator

Managed all customer logistics requirements (transport, shipping, accountability, ordering & tracking) as required.

Coordinated import/export across European and Balkan states; ensured regulatory compliance requirements.

Coordinated all activities such as acquiring price quotes, reviewing routes, negotiating rates, scheduling shipments, problem resolution, communicating with carriers, customers, sales team, shippers and receiving partners.

Confirmed shipping requirements are met in order to ensure client satisfaction with contract performance.

Confirmed location of active loads by conducting check calls, monitoring tracking systems and ensuring real time / updated information is entered into load board during transportation phase of contract.

Issued fuel cards, scheduled maintenance and repairs for all vehicles and updated maintenance records as required.

Performed a variety of administrative duties providing support in multiple businesses areas (HR, Operations, etc.).

Developed and maintained workflow processes, performed a wide variety of clerical, office automation, management, and administrative support functions to include the on/off boarding of workforce.

Maintain a schedule of appointments for a management and office staff. Answer routine telephone calls, direct calls and take messages. Prepare travel/training arrangements for office personnel. Ensured training records up to date.

Performed research and retrieved information from databases and other resources.

Maintained records and file archives as required.

KBR, LOGCAP III/IV, Baghdad, Iraq November 2009 – January 2013

Associate Specialist – Quality Assurance

Developed, implemented and monitored project wide quality assurance program. Conducted audits and inspections on operations and project maintenance activities that directly and indirectly impacted cost containment, efficiency and profitability of operations. Performed inspections on all new projects to include ACLs, LOTDs and IHPs.

Liasoned on behalf of the project with Defense Contract Management Agency (DCMA) Quality Assurance Representatives (QARs) concerning the agencies’ inspection and acceptance of project deliverables.

Addressed contract performance issues through established standards and best practices ensuring that the project’s quality, safety and environmental objectives were met for assigned task orders. Maintained good standing with customer and contract oversight agency by quickly identifying and resolving issues when identified.

Maintained various quality performance databases and reporting products to include: HQMS, CAR (DCMA), CMIP, New Project databases (ACL, LOTD & IHP), CAR Verification, Work Instruction, SOPs, PCM QAIR, Customer Surveys, Business OPS and comparison slides, Kaizen Implemented Instruction, program overview slides, etc.

Conducted internal time sheet recording audits and performed records management inspection activities of forward deployed Human Resources department in order to ensure department’s compliance as per contract requirements.

Analyzed work procedures to identify safety and environmental hazards; implemented measures to eliminate or control hazards. Developed project wide policies and adherence programs and monitored adherence to quality management standards and safety and environmental regulations. Provided periodic reporting as required. Responded to ad-hoc information requests from higher-ups and other business units as required.

Communicated work performance standards to labor force and instituted policies and procedures including metric collection processes in order to monitor, identify, document, correct and report all performance related activities.

Supervised, provided training and higher tiered support to less experienced Quality Support Staff (QSS) specialists on Quality Operating Procedures (QOP) to ensure adherence to quality control plan (QCP). Developed and maintained current knowledge concerning processes and procedures outlined in QOP/ QCP.

Prepared/maintained employee records while ensuring the accuracy and confidentially of sensitive employee data.

Performed in a Knowledge Management (KM) capacity by maintaining document library in the Quality Portal electronic file system (site). Reviewed and published finalized reports for theater wide dissemination.

KBR, LOGCAP III, Camp F2 Liberty, Iraq April 2008 – November 2009

Logistics Coordinator – TTM

Maintained daily interactions with the DCMA QARs, military customer base and site management representatives concerning TTM logistic requirements and obligations. Executed task order deliverables as required.

Provided technical expertise in support of TTM Quality Program as well as enforcing quality assurance procedures.

Identified and corrected process workflow issues. Coordinated problem resolution actions as directed by senior managers. Developed and implemented creative processes to improve functionality of TTM logistic department.

Actively participated in forward planning and process improvement by analyzing current processes and developing measurable performance metrics, metric collection, analyzation and reporting processes.

Performed the following administrative duties: Creating and maintaining various databases (ORR, MRA Asset Tracker, MRN data bases, Maximo, etc.). Compiled information for Performance Evaluation Board (PEB). Generated FSS and commercial requests. Data archiving and overall records management tasks.

Responsible for generating and delivering daily, weekly and monthly reports to the applicable department POC’s and TTM upper management (Central Logistics AO Roll-Up & AO Hot Projects reports; TTM Logistics Risk Template; Central Logistics HR tracker; processing timesheets as payroll POC for TTM employees, etc.).

Utilize STEAM system to initiate, update, track, complete and close Service Order Requests, work orders and IHP.

Responsible for generating, tracking and closing department material and equipment requisitions.

KBR, LOGCAP III, Camp Anaconda, Iraq October 2007 – April 2008

Dispatcher – TTM

Generated requests for the Capital Type Rehabilitation, control parts substitution and cannibalization.

Performed researches for various items in Steam, on FED-LOG and BugsEye Catalog (SAP Markets).

Maintaining TTM theater wide equipment tracking log. Coordinated problem resolution actions with management.

Generated, updated and delivered daily/weekly/monthly reports; daily Yard, Service Due, SITREP, HR, Training Tracker and utilization reports.

Nana Transportation Co., Macedonia June 1999 – October 2007

Senior Administrative Specialist – International Transportation Department

Supervised the preparation of transport invoices and all record keeping of transport withhold payments.

Performed onboarding and off-boarding procedures for all employees. Registered new employees into government provided pension and medical insurance programs. Coordinated and processed company benefits.

Processed monthly benefit billings and benefit deduction reconciliations. Provided enrollments, claims processing and insurance billing. Performed payroll calculation and administrative tasks to include processing of deductions and additions as required. Resolved all HR issues with employees and all problems with carrier providers as required.

Generated daily, weekly and monthly reports & maintained electronic and physical file records and maintained record management systems. Developed and maintained equipment, documents and personnel databases as required.

Supervised over company warehouse overseeing monthly inventories and requisitions.

Generated weekly work schedule for entire company work-force. Monitored work force performance.

Demonstrated a high level of interpersonal skills in handling confidential company data and documentation. Executed assigned tasks with professionalism and discretion. Paid specific attention to details in composing, typing and proofing materials, establishing priorities and meeting deadlines.

PROFESSIONAL TRAINING AND EDUCATION

Law University, Kiril and Methody’’ Skopje, Macedonia (two years).

High School Diploma granted by Goce Delcev High School Kumanovo, Macedonia. Class of 1992.

Computer Courses: Microsoft Office (Word, Excel and PowerPoint) and Corel Draw.

CERTIFICATION

CompTIA, Project + License COMP001020618456

10-hour OSHA Hazard Recognition for General Industry Course International Safety Education Institute (ISEI), License USCD-7647798

SrvSafe Certification License 8243910

Certification of completion: Quality Assurance/Quality Control and SeeSOR training; Material Requisition training course, Materials Central Shipping and Receiving training course, Material Location and Inventory training course.

REFERENCES

Available Upon Request

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