Sales Engineer

Francisco Escoda

Telecom Sales Engineer

CONTACT INFO

Phone: 404-***-****

Website: www.linkedin.com/in/francisc

o-escoda-2707577

Email: *********@*****.***

Dedicated and accomplished telecommunications Sales Engineer with over 20 years of pre- and post- sales experience providing solutions in the wireless/telecom and enterprise segments. Proven track record in all stages of the sales process, from business development and lead qualification to Requests for Proposals (RFPs), technical needs analysis, and closing. Solid technical acumen with background writing application notes and solution proposals. Collaborate with Sales, Marketing, Product Management and Tech Support teams to craft promotion of solutions and services.

Exceptional presenter, including PoC demonstrations. Excellent analytical and interpersonal skills.

Fully bilingual (English and Spanish) and conversational in Portuguese. EXPERIENCE

Dialogic

Sr. Sales Engineer

DECEMBER 2008 -

SEPTEMBER 2016 (7

YEARS 10 MONTHS)

Provided pre- and post-sales support, including business analysis and bid support, to identify customer technical requirements relating to technical and commercial solutions (Continuation of Sales Engineer role at NMS Communications which was acquired by Dialogic in 2008). Assist Product Management teams in technical preparation and presentation of RFIs/RFPs.

Manage product demonstrations and PoCs on the complete solutions portfolio including classic boards/virtual-boards & APIs, Multimedia Server (audio and/or video for IVR or MCU application cases), Load Balancer, Session Border Controller, and SS7 servers.

Assist/train new customers on the use of product/solutions APIs and integrations.

Maintain/manage personal relationships with technical teams of our customer base to provide liaison with product management teams. Stay up-to-date with mobile and telecom industry trends, products, and services including Cloud Computing, webRTC, IMS, LTE, VoLTE, DIAMETER, SBCs, NFV, Virtual Machines, REST APIs, JSON.

NMS Communications

Sr. Sales Engineer

JULY 1996 - DECEMBER

2008 (12 YEARS 6

MONTHS)

Provided pre- and post-sales support, including business analysis and bid support, to identify customer technical requirements relating to technical and commercial solutions.

Developed PoC demo application for early days of VoIP technology and later on trained other Sales and Support Engineers as well as new customers. Promoted to a management position in charge of Sales Engineers focused on emerging VoIP technology.

Transitioned to Sales Engineer role for Latin America region supporting expanded solution portfolio including classic boards&APIs, Ring Back Tone turnkey solution, and GSM 2G/3G bandwidth optimization appliance.

Assisted Product Management teams in technical preparation and presentation of RFIs/RFPs.

AT&T Bell Labs

Systems Engineer

1989 - 1995 (6 YEARS)

Managed product features of IVR and conference system adjunct to 4ESS toll switch. Test engineer for Test Execution platform used by 5ESS product team. EDUCATION

Cornell University

Master of Engineering (MEng),

Telecommunications Engineering,

1987 - 1988

Graduated Magna Cum Laude

Universidad de Puerto Rico

BSEE, Electrical Engineer - Telecom,

1982 - 1987

Graduated Magna Cum Laude

Initiated into the Engineering Honor Society Tau Beta Pi LANGUAGES

English (Full professional proficiency), Spanish (Native or bilingual proficiency), Portuguese (Professional working proficiency) SKILLS

My strength is in the pre-sales area, crafting solutions to customers' needs and provide technical nurturing to customers during PoC and implementation phases. My skill set includes technologies such as SIP, SS7, SIGTRAN, VoIP, Video, webRTC, SBC, IMS, LTE, Cloud Computing (AWS), Virtualization (vmWare) and MS Office suite. RECOMMENDATIONS

Steven Cintron

Sales Engineer CALA Region at Dialogic

OCTOBER 2016

I have had the pleasure of working with Francisco Escoda for over six years now at Dialogic and he is a true professional who enjoys getting into the technical details and solving problems. Francisco is someone who is extremely knowledgeable about VoIP, Wireless, Media Server and IVR solutions, IP and Signaling protocols, Enterprise and Service Provider markets, just to name a few. He puts his customers first and does not shy away from tackling difficult technical issues and is always eager to help others. Francisco has helped me in closing deals with customers in my region. He is a tremendous asset and enjoyable to work with.

Julian Hernandez

Account Manager at Dialogic

OCTOBER 2016

As an account manager, I've had the privilege of working with Francisco (Paco) for close to 20 years as a senior sales engineering resource to help close many successful customer projects, in English and in Spanish, all over North and South America. Paco has always been proactive in fully understanding a customers' needs and then crafting sound, highly available communications solutions to make it all work together seamlessly. I would recommend Paco to any sales organization that wants a pro-active senior sales engineer that not only helps in pre-sales but also serves as a liaison to services team in training customers how to deploy open solutions using the industry's best practices. In summary, Francisco is a great asset to any sales or services organization, and I highly recommend him.

Gustavo Pane

Sales Engineer for Latin America Region

SEPTEMBER 2010

Since 1996, I worked with Francisco on NMS, and I can note especially his very strong technical background in the area of telecommunications, professionalism and teamwork ability. It's hard to find a professional like him. He is an excellent co-worker and friend. He is proactive and also good sharing his findings and achievements with the rest of the team. I look forward to working with him again.

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